Components and Architectural

Hi, I own a sonos beam. On my iphone app i can see an available firmware update. When i try to update i get error 49.  I have tried first rebooting the beam and then also tried doing a factory reset. However, both did not work.  My sonos 2 app is latest - no pending app update.  Please advise.  Thanks Varun

Why won’t Sonos comment directly to this forum or by their app or email and discuss the Arc audio issue and why the new iPhone 12 can’t do true play? And no generic answer please.  Something would be better than nothing. It just leaves their clients( us) frustrated and mad. What say you Sonos? 

Hi.  The sonos sound is very muffled and there is a lot of interference.  I have not added anything that would make this change.  I have had my sonos system (connected to Control4) for many years.  I have updated my software as well. I submitted my diagnostics (Confirmation number 380458056)

En el living tengo 2 parlantes en modo estereo. Uno de ellos a dejado de reproducir musica, he reseteado y vuelto a configurar y persiste. Sin embargo alexa suena en los 2 parlantes. En la configuración muestra que el balance está en el centro. Muchas graciasDame Molina NLima Perú 

Hey folks! At home I use a Sonos device to play Spotify through. I sometimes use the Sonos app to start playback and search songs. This all worked fine, but now the right search results aren’t coming up through Spotify on the Sonos app. An example: I’m looking for Can’t Pretend by Tom Odell on my Spotify app and I get these results:  Now I’ll try the same through Sonos: and when using the artist as well: Things I’ve tried so far:- Reinstalling the Sonos app- Restarting the Sonos speaker and my phone- Using my laptop to search this track- Factory resetting the Sonos system Hopefully you guys have some other troubleshooting steps or can confirm that this issue! Thanks for taking a look,Huib 🙂

Hi!Could you please tell me why my network failed when I plug in the ethernet cable? Without cable it works fine. But I want to use a cable connection because the access point is too far.

1.- I bought a sonos port but it is not visible in any of my apple devices with IOS 14.1( Iphone X) IOS 14.2 (Ipad), IOS 12.4.8 Iphone 6 So I feel to have lost my money because port has the same features than my old connect. How to solve?.2.- Also I can not play songs directly from Spotify as we did with old connect.Please help me to solve

My router has a Primary Network and a Guest Network.  My Sonos system is on the Primary Network.  Is it possible to setup Sonos to be on BOTH my Primary and my Guest network?

everytime i try to autherize the account i get linked to US site an not the UK, ive reset router, deleted all apps reinsatalled an reset the speakers an reinstalled them too but the problem persists. any help appreciated

I have a boost in the corner of the bedroom - and the status light is surprisingly bright. So I have used the system settings to turn it off. Great for a number of weeks, then it comes back on again. The system settings shows that it should be off. Happened several times, and also on another boost I have.Anyone else come across this? Wondering if updates may cause it to happen? Also use Alexa, maybe updates to that cause the device to reset? Puzzling and a minor nuisance

Sonos keeps turning off on me with the message that says"You need to renew your Apple Music Subscription". This is just wrong because I've confirmed with Apple that my subscription is up to date and current.....Can't use Sonos to listen to my own library from Apple Music now....LDawydiak  *Moderator Note: Please censor personal information when posting.*

Hi, I have 7 speakers : 2 Play:1 standalone, 1 Play:3, 1 One and 1 Beam + Play:1 surround. The Beam is wired and all others are on WiFi. I use a router Asus Rt-ac68u on which my hard drive with local library is plugged. Everything worked fine until about a month ago. Now speakers are often randomly disconnecting during seconds or minutes and coming back all of a sudden. That does it with both local library, Spotify or if I play music from my phone. When it disconnects I can still see the speaker in the app but no sound is coming out of it. It also does it on WiFi and on the Beam which is wired to the router. I tried forgetting my sound system and reset all speaker, no help. I tried resetting the router, no help. I tried unplug the Beam wire and use wi-fi instead, no help. I tried assigning fixed IP to all speakers, it's a bit better but still happening (though a bit less often). Do you have any idea how to solve this issue ?Thank for your help.

My 3 month old Sonos Move just got the Red-Blinking-Light on me out of nowhere.  Literally was working fine the day prior.Charging Dock - nothing.  Reset - nothing.  Holding down reset button for 1-minute, nothing.The blinking light lasted for a few hours then now the device is completely bricked.  Won’t charge via dock, high-voltage Macbook Pro USB-C, anything. Anyone know what to do?  Other than submit a diagnostic.

It seems lately with the Sonos Radio, maybe when I got HD, many stations ar choppy and  go in and out.  I have fast interent speed so that's not the problem.  ALl other music services work, except Sonos radio.  Thoughts?  

Hello, I have 2 sonos 5 speakers I run it a macbook as well as a app on an Iphone having a tough time reconnecting after updating my router and changing the PW. Both apps can't find the network and there are few if any options to get past this loop. It took forever to find a way out of this after updating to S2. Hoping for options to get out of this situation, thanks

Just installed two new amps connected to two pairs of Sonos architectural in ceiling speakers in kitchen and basement. When trying to detect the speakers through the S2 app, amp plays the tone through the speakers as expected but the app does not request mic access and then (not surprisingly) does not detect the speakers. Have tried on both an iPhone X and iPad Pro. Have one amp and speakers paired with an arc soundbar and trueplay tuning on S2 app on iPhone X works like a charm (and requests mic access as expected during the process).  Any work arounds out there? If this is a known issue, any word on when we might see a fix?Thanks. 

Hello,I awoke this morning to the system not being able to play any station from Sirius XM or any of my music on Amazon, from both the app and Windows. I have multiple speakers throughout the house and have never had a sustained issue for more than maybe 5-10 minutes. Reset my router, Wi-Fi hotspots (we have 3 Google). Any ideas?Thank you.

Running the latest app version (12.2.1) and iOS 14.2 on an iPhone X, Sonos app won’t connect to my 2 Sonos Ones. However my iPad running the Sonos app version 12.1.2 works perfectly fine. I’ve tried deleting the app and reinstalling from my iPhone as well as resetting the router and unplugging the Sonos devices. Still getting the “Unable to connect to Sonos” error message on my phone app and unsure how to fix it. Any help is appreciated! 

Hi!I have had this problem for a long time (12 months+,  too much other stuff going on ;)  ). It surfaced after switching internet provider. To narrow down the problem, I have only CAT-connected SONOS devices on my network now, one Connect and one Connect Amp. I focus on testing with Spotify-content streamed. I have shared my diagnostics just now, reference 619172540. Help is very much appreciated! Best,Haakon  

I have two original Play 5s and a Bridge that are controlled by the S1 controller, and 4 Play 1s, a Play 5, and a Connect Amp that are controlled by the new app. I don’t know what happened but I open the new app and all my speakers are gone. Vanished. The new app keeps connecting to the old system and there’s no option to try to find the new equipment.  It’s making me more and more frustrated.  Is this due to an update, and what the heck do I do about it?  If it’s due to a recent temporary power outage (wind storm last week) do I need to take a million steps to set the system back up every time we lose power?  Do I need to go back to the 70s and order a Heathkit stereo system kit that I build myself and just use Sonos as paperweights?Clearly I’m frustrated and wish that the new app wouldn’t automatically connect to the old system, since I am well aware that it can’t control it.   

If my modem reboots, I lose my place in my queues, even if Sonos is not currently playing. I’ve tried closing the app on my desktop when not in use, and still lose my place. Tonight I just paused my music, and lost my place. OS X Big Sur, Sonos Play 1 - 3 paired sets, 2 singles. Places are lost on singles, pairs, and playlists where multiple sets are connected.

Greetings,I’m running my Sonos controller on a Windows 10 PC, along with the Subsonic service.Everything was working fine for months. Then this evening Sonos said there was an “update” that I needed to install, so I did. Now Sonos won’t see my Subsonic music library. It seems this happens every time there is a Sonos update.I’ve restarted the Sonos controller service. I’ve restarted the Subsonic service. I went in and re-forwarded the Subsonic port. I also removed the Subsonic service from Sonos and re-added it.  The only thing I haven’t done is reboot the machine, but I shouldn’t have to do that, should I???  Here are my current statistics. 

Hi, I bought some Sonos one speakers on Friday. Downloaded the app and set everything up without a problem. Now the app has frozen. I have switched everything on and off to no avail. I have uninstalled the app also. I can play music from Spotify but not via the app. Any ideas welcome. 

I tried to update my sonos to S2….should not have…I have a connect that I NEED to work with my older sound system.I see that my Playbar and my speakers have been update to s2…I have uninstalled sonos and installed s1 again but I have not acces to my controller at all to downgrade my parts… What can I do?  

I’ve spent hours with customer service as well as endlessly resetting since the update and NOTHING works AT ALL.  About ready to throw this whole system in the trash as not even live help can resolve the issues. The play bar WILL NOT show up even after it repeatedly says it’s been added and I go through the factory reset about 20 times at this point. It is obscene how difficult this has been and I’m infuriated by the lack of help and failure of Sonos to resolve my issue other than to blame a router or other third party for their products total failure.