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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,987 Topics
  • 27,736 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4987 Topics
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Mike_149Contributor II
asked in Components and Architectural
unable to browse music

From sonos controller on my laptop I try to access Music Library through Folders, music/iTunes library. I get to a list of artists and select an album but then Unable to browse music. I don't have this problem when accessing music via my android phone. I set my laptop to update music library but even after many hours nothing updates.

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Krishma M
4 years ago
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dburns1294Contributor I
asked in Components and Architectural
Can't connect to WiFi - only ethernet.

Hello - I just aquired a Playbase from a friend and he said he was unable to connect it via wifi but it works no problem via ethernet. I tried setting up the wifi network while it was plugged into the ethernet cable, but it kept saying the password was incorrect even as it wasn't. Am I just going to have to always have it connected via ethernet or has anyone had a resolution on fixing this issue? Thanks!

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Paul A
4 years ago
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DHK1Contributor I
asked in Components and Architectural
Sonos S1 Can't access ~/Music directory on macOS

I’m using the Sonos 1 app on a Catalina 10.15.7 Mac. It was working perfectly until I (intentionally) erased everything and added it back fresh. Now I’m getting an error “Unable to Play “song name.mp3” access to //Macname/Music denied.”I am running Bitdefender and gave Sonos access to my music files, and in macOS preferences I gave Sonos 1 full disk access.Any other thoughts?

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D
4 years ago
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ArtYeeYVRContributor I
asked in Components and Architectural
S2 unable to play music on SD card

Hi Sonos community. As with many here, I've had functionality issues after upgrading to the S2 app.I use a Samsung s20 android phone. I used to be able to play music stored in the /Music folder on my SD card using the S1 app. However, since the upgrade to s2 app, I can still see the music on my SD card, however when I try to play any music from my SD card, I get an error message saying "(song name)... is no longer available on (phone name)".Anyone have any helpful tips to solve this issue? Am really frustrated here, as I've never had this issue up until now.Many thanks in advance.Regards,Arthur

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Rowena B.
4 years ago
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Rob155MContributor I
asked in Components and Architectural
New Sonos AMP sound not working

I recently deployed an AMP to drive ceiling speakers in my kitchen (it is one of 4 AMP units amongst other Sonos gear I have). When originally deployed it all worked just fine and has been used several times.I tried to play the kitchen today and whilst I can see the Kitchen AMP in the AP (S2) and the app says it is playing, I can stop/start the tracks, change the music, change the volume (on the app at least if not in reality) but there is no sound at all coming from the speakers. I have rebooted the unit (and waited 60 seconds before powering back up) but still no joy. The speaker cables are still connected as originally set……..I am at a loss. Thoughts appreciated……..

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Rowena B.
4 years ago
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leesa74Contributor I
asked in Components and Architectural
why won't mu Play:3 update

Hi why won’t my play 3 no Ionger update ?

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Airgetlam
4 years ago
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brooks340Contributor II
asked in Components and Architectural
Can't find computer library

I recently upgraded my router and since then Sonos can’t find my computer.  I’m using a MacBook Air running Catalina 10.15.7. and running the Sonos S1 controller version 11.2.3  Everything worked fine before the router upgrade.  Here is a list of the things I’ve tried already;removed music share path and reentered it rebooted the router and all Sonos components turned off the Mac’s firewall verified other computers on the network can see my Mac and can access shares on the Mac rebooted my Mac a coupe of times checked the router DHCP and static address listings.  Both the Mac and the Sonos components have valid IP addresses and are on the same network subnet verified my NetBios name matches my computer nameI can access Sonos from the Mac, and run other music services with no issue.  I’m out of ideas, so any help would be appreciated.

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Airgetlam
4 years ago
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csvanhoevenContributor I
asked in Components and Architectural
Need *more* audio delay

I have an AMP and just replaced my old analog tube tv with a Sony X950H. The AMP is connected via HDMI to the ARC/eARC port. I used the iOS app "Catchin’ Sync” with a test video to measure video/audio sync, and my audio was in advance of the video. So far, I’ve tried turning off all the bells and whistles on the Sony’s video processing to speed up the video, and I’ve turned up the AMP’s TV Dialog Sync delay all the way to ‘5’. I changed the TV’s audio to Dolby instead of PCM. The audio is still slightly in advance of the video (about 30ms) but is still noticeable since the brain is more sensitive to audio happening before video. Any ideas how to get a bit more delay? The Compression option only works for the RCA Line In, not HDMI, and the Group Delay doesn’t apply since it’s only one room. The TV can output audio via HDMI, optical, or a headphone jack, though I’d prefer HDMI. Thanks.

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Krishma M
4 years ago
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Gabriel DiniContributor I
posted in Components and Architectural
Play all not available in artist radio and top track (using Tidal)

Since last update, play all button is not available anymore in artist radios and top tracks. I have to play music by music. This is using Tidal inside Sonos apps.  Anyone know how to get the button back? Tks. 

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controlav
4 years ago
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gregory.souquetContributor I
posted in Components and Architectural
Impossible de lire les stations radios

Bonjour, Je viens d’installer une Beam, j’ai ajouté le service Sonos Radio, mais j’ai ec message lorsque je veux lire une station Impossible de lire “***** le compte service associé est introuvable dans votre système SONOS

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A
4 years ago
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User211488Contributor I
asked in Components and Architectural
Sonos Radio not working

Clicking on listed Sonos Radio stations, e.g. for Irish radio stations, nothing happens.  Seems to be the case for lots of listed stations.   Why is this? 

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4 years ago
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mark067029Contributor I
asked in Components and Architectural
Unable to play "Song Title" - the connection to Spotify was lost

I emailed Sonos with details of an error at the weekend - got a message promising a reply within 24 hours but have heard nothing - so though I would try here. In the past few week Spotify (Premium Family members) has become completely redundant on our Sonos system.  None of us are able to play any Spotify tracks on Sonos - either from the Spotify app or from the Sonos Controller app. We have been through all of the suggestions (rebooting, removing Sonos, removing Spotify, checking Wi-Fi connection etc) and nothing has fixed it. We can stream from our Music Library to all devices (so we assume wi-fi is working fine ) and we can stream internet radio stations (so we assume Sonos has internet connection). I have submitted support diagnostics reference 1445143747. Any suggestions much appreciated

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C
4 years ago
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wloderContributor I
asked in Components and Architectural
SiriusXM not working

Have been very happy with my Sonos system but yesterday it would not stream SiriusXM- this has never been a problem before. I have rebooted routers. I made sure all current updates were installed . I deleted SiriusXM and reinstalled with a new password. Nothing has helped. When I go to the SiriusXM menus all I get is not selections are available’.  Sonos status page seems to indicate that all the services are functioning properly. Have no difficulty streaming the SiriusXM directly from the Sirius site through my computer. Thanks for any insight / help. 

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4 years ago
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CharlesflorianContributor I
asked in Components and Architectural
siflement Playbar

bonsoirDepuis peu j'ai un siflement permanent sur ma playbar !!!!Comment faire pour remédier à ce soucis très désagréable Cordialement 

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Krishma M
4 years ago