Components and Architectural

Hi there.  I have 2 Play 5’s set as a hi fi pair with a sub. Just recently one of the 5’s will no longer connect to wifi. It works fine via Ethernet but that’s not convenient.  I have tried all the hard resets etc but nothing works. I have tried on both units and only one will not connect.  my diagnostics number is 1404488130I understand Sonos is with drawling from NZ so would appreciate-some help before you with draw completely.  it appears to have done this since the S2 app. I have tried reverting apps but no change.  thanks bks jase

I recently renovated a building for my retail store and installed 3 sets of Sonance in-ceiling speakers. The contractor also installed a set of Polk Audio outdor speakers outside. I have 3 Sonos Amps and was planning to use one of them for the outside speakers, one for 1 set of in-ceiling speakers and the third for the other two sets of in-ceiling speakers. Unfortunately without my knowledge the electrician wired the outside speakers in series, i.e. He ran a speaker cable from where the Sonos Amp is to the first outside speaker and then connected the second outside speaker to the first instead of running a separate speaker cable back to the Sonos Amp. My question is whether I can deal with this without putting too much of a load on the Amp. I guess I could just connect the one cable to only the left or right channel terminals, but I was wondering if there was a way to use the full power of the amp by, for example, connectig the negative lead of the cable to the negative terminal of the

Hi,I have a Sonos Play:5 running on the old iOS S1 controller app and am constantly running in to playback issues from multiple sources. Basic symptom is that I go to the controller, select any source; Spotify, Radio stations and basically get the error message saying that it can’t playback the source. When this happens, I have on occasion checked for system upgrades and the failure to connect to source is always joined by the system being unable to check for updates.However, randomly, the system will ‘fix’ itself with no intervention whatsoever! Things I have ruled out:Local Internet connectivity is fine during the times where playback fails Wireless signal strength is high  iPhone and Play:5 are connected to the same wireless network Play:5 and S1 controller app are both up to date iOS has recently been updated to 14.2 but this problem occurred on older iOS versions The system only has one Play:5 on - I have other Sonos speakers but I split the system and they’re all now on the S2 co

Today, I noticed that most of my pocket casts won't play strangely Sirius, soundcloud, mixcloud and library all work with no issues.  I have about 12 podcasts, several sources and half of them throw the error 701. I did, today, get my outside DSL line replaced, but again it works fine for all my other services.  Pocket Casts works fine from the app also.  I also reinstalled the sonos app and deleted and re-added the service no change Diagnostic:. 1510266545

Just had a few hiccups with my Sonus system, possibly caused by updates to our BT whole house Wi-Fi system. I rang Sonus and had the pleasure of talking with Andreea T.   their technical assistant who with great patience walked me through the problem and got my system up and Running.A big thank you Andreea T.  for you help and thank you Sonus for a great system. Colin. 

All of a sudden, Sonos stops playing any streaming service at all. It seems to work with local network music, and the tracks are browsable. But since changing nothing one day, it suddenly wont play radio stations, or streaming music sources. Looking in the log it says SCPlayContainerFactory(1): Play error = 701Has something been changed to make old devices not work any more?

Submitted diagnoses 742280991

Today, I added a playlist to the queue.  The music items were in desired order in the playlist on the Sonos menu.  When added to queue they are in random order.

As of about 9/26 Pocket Casts has stopped syncing with my Sonos. The Pocket Casts app works fine on my phone. I’ve removed the service and readded it and there was no change. I am able to see my Up Next list but it’s 5 days old now. Does anyone know how to fix this?

Hello, I have 3 of the newer Amps purchased last year and using the latest S2 app on my Apple 10 iphone and the iOS is 14.1. Everything has been fine up until the last few S2 App / iOS updates.   Some how my Sonos system will start playing music where I last turned it off randomly without any involvement from me and my phone is laying on the desk.  Sometimes it’s 2 in morning and I haven’t had the system “on” for several days. This occurs with both Spotify and Pandora so I don’t believe the streaming services are causing it.Any suggestions?  Thanks! David  

Switched out my WiFi router and after much tinkering finally got 2 of 3 Sonos speakers running by hard-wiring each via ethernet. But one of the devices disappears when I disconnect and try to access wirelessly. Have rebooted the router, rebooted the speaker. Still nothing.Very Frustrating

I am a New Owner of a Sonos moveWe downloaded the App I added the Airplay the Ihone Home screen and itworked once and since then I cant get it to work again I have rebooted the Router and re installed the App any other  ideas ? 

Every time my alarm is scheduled to play a Sonos station it plays a chime instead. If I push the play button to pause the chime and then push it again the radio starts almost instantly. It's a Sonos one Just submitted a diagnostic report but I don't really know what that does and it was 8 minutes after the alarm was due to go off do not sure what value it hasThanks

I used Sonos removal tool to remove old Bridge device and add then Boost. Everything went ok but when trying to update for S2, update software informs me about existing Bridge and not allowing me to update for S2. However, as it was already removed and I do not find the Bridge even from Sonos system list. What should I do to be able to update for S2? System restart???

Hi everyone.  We have used our turntable for the couple of years and are now running into an issue.   Now when we play a record the volume automatically shoots up to 100%.  This issue just started in the past week.  Any suggestions? Charles PS. We have our audio-technica turntable hooked into a Play 5.

I started my Sonos radio HD trial today and found out that when I switched to port from beam, it won’t allow me to skip/rewind songs.

Hi, I’ve been enjoying surround sound for over a year, but suddenly stopped working a few months ago.  My Setup (Living Room):Playbar Connect:Amp (LS+RS) Sub All devices wired through a switch that is connected to the router. Full Audio on Music in surround settings. I’ve gone to Settings > System > Living Room (Playbar) and removed the surrounds and they become a separate “Living Room” group, which now works fine and I can group them or play individually. I’ve unplugged (all four) Connect:Amp’s and the Playbar and plugged them back in after 60 seconds and restarted the Sonos S2 app. I get a banner in the app to add surrounds with Connect:Amp and click it and it sets up as expected, but no sound.  Diagnostic code (before surround setup): 551892727Diagnostic code (after surround setup, playing radio): 1402672324 Hope somebody can help get my surrounds back again.

Hi folks, Looking for some guidance. I've had a perfectly functioning Sonos setup in my kitchen living room - two play 1s, a play 5, playbar & sub. It's a large open plan room and all speakers are connected wireless to my router. A week ago I bought a Symfonisk for my baby's nursery. It seemed very fiddly to connect but I eventually got there, only to find tracks "dropping out", refusing to play any tracks, giving an error about encoding. I figured it was an issue on losing WiFi connection as that area of the house is older, thicker walls etc.  So I swopped one of my play 1 speakers - I removed it from the kitchen, set it up in the nursery and put the symfonisk in its place in the kitchen. The play 1 is functioning perfectly in the nursery. The symfonisk is causing all 5 speakers in the kitchen to drop out randomly. What is the issue here? Is this just down to poor ikea build? It's extremely disappointing and would discourage me from buying any further sonos products. 

Hi, since the last update Sonos Radio does not work for me. It says “Unable to authorize your account”. I tried removing the service and adding it again, but still getting the same issue. Any suggestions? Thanks Sonos OS: S2Version: 12.2 (build 61182310)

Hi,I’m using Sonos S2 app on Android.One day, the files where sorted correctly and the next day out of knowhere the app is sorting the files in the wrong order.Let me explain. Let’s say I want to listen to an album of 12 song. Now, instead of sorting the songs in numerical order (1 to 12), it is sorting the songs this way : 1, 10, 11, 12, 2, 3, 4, 5, 6, 7, 8 and 9.So if I want to listen to an album in the right order, I have to edit the playlist each time. It’s kind of annoying. On the sonos software on my computer the files are sorted correctly. I don’t know why the app on Android do that now.Anybody with the same issue ? Any way to solve this ?If you have a solution for me, I thank you :)

Hi, I’ve just upgraded to a newer BT router, after a few hours of messing I’ve finally got everything working again by setting each speaker back up individually. My system is on Wi-Fi but I connected a cable to get it all working again with the help of Sonos assistance. The cable is now disconnected and everything is set up but the app keeps losing signal and saying unable to connect about 50% of the time? It was definitely better before than now? I was hoping a 2 year newer/better router would have been ok? Any suggestions are welcome. thanks.  

When we start music or change the play list the speakers are cutting out then randomly come back (after about 30 seconds), one at a time. this just started after working correctly for years (and we did not change anything before it started happening) 

Hi.I'm having trouble trying to connect my beam via hdmi arc to my grundig  65 inch tv. It's always saying wrong hdmi input and also to turn on cec setting. Someone else having trouble with the same. If someone could help me with the following problem I will appreciate. Thanks  

I have been trying to update my sonos one to version 12.2 without any luck.  I have tried all the recommended fixes,•Moving closer to the router •Plugging in the speaker to the router •Factory reset on the speaker and then trying again.All of these haven’t fixed my issue with the update and I still get the Error 30 when I try to update the speaker. As I live in Belgium there is no customer care contact that I can get in touch with to help. All my other speakers have updated no issue and all are running on the S2 app If you have any idea on how to fix it I’d love to hear them, thanks Ben

Upgraded to S2 software now my audio from my TV skips really badly when I have more than one speaker playing the tv audio stream. It works fine when it's only the TV room speaker setup. Used to work perfect on the original software. Adjusting the group audio delay does nothing. Diagnostic 70307141