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AirPlay error message "controls unavailable for this device" its an iPhone 8 +running 14.1.

  • November 18, 2020
  • 1 reply
  • 887 views
T

I am a New Owner of a Sonos move

We downloaded the App I added the Airplay the Ihone Home screen and it

worked once and since then I cant get it to work again 

I have rebooted the Router and re installed the App any other  ideas ?

 

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1 reply

Simon B
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  • Simon B
  • Retired Sonos Staff
  • November 19, 2020

Hi @Tonywhite, Thank you for reaching out and welcome to the community. Sorry to hear about this issue on Airplay with your Sonos Move. with this error message that you’re getting, I want to ask If are you using an Apple Homepod? We’ll also check since you’re on IOS version 14.1 if this is a known issue for it. And to check further on the current status of your Sonos system, I’ll ask you to submit a diagnostic report to investigate further what could be causing this issue. You may reply to the thread with the confirmation number to assist you with this issue.  

Keep me in the know with the advice above.

The Sonos community is always here to help.

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