Hi @Irv98.

Welcome to the Sonos community and thanks for reaching out to us and for doing the extra effort on starting with the basic troubleshooting steps in trying to link your Sonos to the new router. I understand your situation about connecting the Sonos to the same router with no other changes except a new password. Let me help you out with that.

 I would like to recommend by providing some situations and the corresponding steps on what to do accordingly.

• Since you have more than one Sonos device, I would like to recommend the following guide.

  1. Unplug all Sonos devices from power and while all the Sonos devices are unplugged from power, temporarily connect one Sonos device to the new router via ethernet cable. (ethernet cable first before connecting to power)

  2. Once the Sonos device (connected to the router via ethernet cable) has a solid white light, plug into power the rest of the Sonos device (not connected to the router).

  3. After all Sonos devices are connected to power and have a solid white light, open the Sonos app go to settings » system » network » wireless set up. And then follow the prompts.

  4. The prompt would also provide you the details on when to unplug the ethernet cable from the Sonos device connected to the router. (a wired connection is just temporary) or it can be permanent depending on your decision.

I hope this helps.

Please let us know how it goes. We are always here to help.

Thanks,

The desktop app is up but the moblie one isn’t. Mobile app still can’t find the play 5’s in the wifi settings after doing all the instructions.

Don’t know what else to do.

Hi @Irv98.

Thanks for the update and immediate response.

I would recommend turning off your mobile data on your mobile phone, turn off Wifi on mobile phone's settings, power off your mobile controller and power it back on after 3-5 mins. then turn on wifi on mobile phone settings keeping mobile data turned off, then reconnect to your network where Sonos is connected, and then open the Sonos app. These recommendation would refresh the ip address of your mobile phone.

I hope this helps. 

Please let us know how it goes. We are always here to help.

Thanks,

I know you’ve been trying to help and I do appreciate it, believe when I tell you my level of anger is pointed at developers and engineers who came up with an app that would leave people that have older systems out in the cold. 

Wondering what number am I, trying to get the S2 app to work on old Play:5 speakers?  How hard did you guys laugh, “we got another one trying to fit a square peg in a round hole, lets see how long it takes him to figure out he’s chasing shadows?

The answer is 3 weeks, 3 weeks of reading at different forums, spending money on an ethernet cable thinking the result would be different. Asking friends who have Sonos systems themselves to see if they’ve run into a similar situation. I wasn’t expecting that after upgrading to S2 and having it work for some time only see the mobile app suddenly stop.

It took 3 weeks to find this out:

https://www.youtube.com/watch?v=6BFm5mUmco8

https://www.digitaltrends.com/home-theater/before-upgrading-to-sonos-s2-read-this-separate-systems/

 Guess I wasn’t clear enough or I didn’t know to ask the right question in the beginning, can I get back to using the S1 app?

Yes, provided your system consists only of a Play:5 (gen1) and a Play:5 (gen2) as per your profile and no 2020 products, you can go back to S1:

https://support.sonos.com/s/article/4845?language=en_US

irv98,

Just another Sonos user here..

You may also find this one page document helpful…

https://support.sonos.com/s/article/4786

If you do opt for a ‘split’ S1/S2 system rather than just an S1 system, I would use separate Household ID’s under the same account credentials.
 

If you decide to revert all to an S1 system only, you will need to factory reset any S2 (only) upgraded product in order to downgrade it to an ‘existing’ S1 system using the S1 App (best to remove the S2 app altogether if you are not going to be using that).
 

Just an added note, for future reference, whenever you change WiFi credentials on your router, it’s always best to temporarily wire ‘just one’ Sonos product to maintain a network connection - the other Sonos devices will automatically connect to the wired device using the in-built SonosNet signal and then you can update the stored WiFi credentials via the App in ‘network settings’. The new credentials will then get distributed to the devices over SonosNet and the wired device can then be removed - all products will then run on your new updated WiFi credentials. The process is fairly straightforward once you understand the concept, which is well documented online, in many threads on this forum and in the sonos support support/help pages - including some ‘easy to follow’ videos. 

Whether you choose an S1 only or a ‘Split’ system however, is a choice that you will need to consider.

I hope that extra info helps.

I am about to dump this SONOS crap on the pavement out side my house. Can’t join wifi, drops off, non responsive app, volume controls don’t work, So many better products out there 

Thew Gen1 equipment and the useless app is designed to make you upgrade - absolute BS - I am over it

Hi @Guy Miller.

Welcome to the Sonos community and thanks for reaching out to us. I understand your situation about connecting the Sonos to a new router. Let me help you out with that.

 I would like to recommend, by providing some situations and the corresponding steps on what to do accordingly.

• ​If you only have one Sonos device. (considering that the Sonso device is plugged into power and has a solid white light)

  1. Open the Sonos app.

  2. You will be prompted at the top of the Sonos app “can’t connect to Sonos, Fix it” prompt.

  3. Tap on that prompt and then select Update wireless settings.

  4. And then follow the prompts.

• If you have more than one Sonos device.

  1. Unplug all Sonos devices from power and while all the Sonos devices are unplugged from power, temporarily connect one Sonos device to the new router via ethernet cable. (ethernet cable first before connecting to power)

  2. Once the Sonos device (connected to the router via ethernet cable) has a solid white light, plug into power the rest of the Sonos device (not connected to the router).

  3. After all Sonos devices are connected to power and have a solid white light, open the Sonos app go to settings » system » network » wireless set up. And then follow the prompts.

  4. The prompt would also provide you the details on when to unplug the ethernet cable from the Sonos device connected to the router. (a wired connection is just temporary) or it can be permanent depending on your decision.

I hope this helps.

Please let us know if you still have further questions or concerns. We are always here to help.

Thanks,

Thanks for this. I have done all of these things last night - as all of this appears on the troubleshoot on the app. Rebooted every device. I thought i had it but then the app crashed so I had to reinstall and start again. Then I managed to get them all connected and as I connected the last device it threw the others off - so back to square one. Technology like this should not need so much attention. I have now had to ask a specialist (at my own expense) to either sort it to remove it from my home so I can replace it with something that consistently works. No other device or electronic equipment gives this much trouble. Overall - very disappointing. I understand that the tech needs to evolve and move on but what you are doing is leaving your original customers behind and focussing on the new buyers of the new devices.