I know there are a lot of questions regarding the system losing connection, but I believe I have a different situation than those I’ve seen described. My system often can’t be found on my Android phone. Sometimes I can play an album, and while it continues to play (off of my NAS) I am unable to get back in to change albums - the system is not found. However, my wife, who uses an iphone, remains connected without issue. We can be in the same room and I get a message that the Sonos system can’t be found and from her phone everything works perfectly.
Hi
- When did the issue start happening on the Android controller?
- Are there any changes made before the issue occurred?
- Have you tried to uninstall and reinstall the Sonos app on the Android device to check for any improvements?
- Do you use Wifi extenders or Mesh networks that could be causing the issue if you are not connected on the right network?
- What is the exact error message that you’re getting on the Android controller?
Answers to these questions will help us check what could be causing this issue.
Let us know what you have in mind with the advice above.
The Sonos community is always here to help.
the problem has been going on for the past 3 months. I have Uninstalled the app and reinstalled with the same issue. I'll try to capture the exact error code but it generally states that a Sonos system could not be found and to reset/install. I did that tice before realizing that my wife's iPhone remained connected with no issue
Hi
Let us know what you have in mind with the advice above.
The Sonos community is always here to help.
672900354 is confirmation number
Hi
The Sonos community is always here to help.
I have EXACTLY the same issue. I rebooted and reinstalled a device today because of this issue, but it has just happened again. I started one of my Play:1 devices playing music through my android device. The Sonos App then lost it completely. My wife's iPhone was able to connect and turn the music off. The device is connected because I can view it through my Omada controller.
Hi
Let us know what you have in mind with the advice above.
The Sonos community is always here to help.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.