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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,245 Topics
  • 24,868 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3245 Topics
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MwilliamsContributor I
asked in Amazon Alexa and Sonos
Explicit music randomly playing

Anyone having issues with explicit music randomly playing? This has happened to us 5 times now a few of which with kids and family over. When I say explicit I don't mean just any music with some explicit language. I mean meth, cocaine, murder, f*#king h03s, mentioned in the first 15 seconds of the song… Unacceptable for this to happen multiple times with no explanation from Sonos.

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M
1 year ago
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Clark_1701Trending Lyricist I
asked in Amazon Alexa and Sonos
Sonos Beam Gen 2 lowers its volume when separate Alexa Echo is invoked.

I have a Sonos Beam Gen 2 connected to my Samsung TV via e-ARC. Neither the TV nor the Sonos Beam have Alexa enabled. None the less, when I say “Alexa” (talking to my Amazon Echo) the Beam lowers its volume. This does not happen when I use the TV without the Beam connected (the volume remains constant). Is this a feature of the Beam? Can it be disabled (I would prefer that the volume remain consistent)? Oddly, I do not have this issue with my Sonos Arc (also connected via e-ARC to an LG TV).

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C
1 year ago
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ShelamacContributor I
posted in Amazon Alexa and Sonos
find my phone

Why is this suddenly not available in this country 

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jgatie
1 year ago
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rickeamesContributor II
asked in Amazon Alexa and Sonos
Play5 + Echo Dot = No Sound

My house is a mix of beams and I also have a sonos one and play5. I use Alexa on only one device, the Sonos one, in the garage. I wanted to replace my Amazon echo studio in the kitchen with a play5 so I could airplay, but my wife is so used to the studio I thought “connect a dot to it, and it will be like the studio.” So far, not so much. The dot is hard wired to the play5. I want to just be able to say, “Alexa, play blah on Spotify” and have it work. No sound comes out. Not out of the echo, nor out of the play5. If I unplug the echo, it comes out of its own speaker, but it’s not playing where I want it to.  I feel stupid. Hopefully someone has some wisdom for me. I just want my music, and AirPlay. 

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R
1 year ago
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JamesSillettContributor I
asked in Amazon Alexa and Sonos
Alexa Account switching sorry I’m not able to switch account at the moment on Beam and Roam

 I am really hoping someone can help me because I am at my wits end in trying to make the Sonos Beam and Sonos Roam work with Alexa household account, when you try and change account it get “ sorry I’m not able to switch account at the moment”.  I have one 1x Sonos Move, 2 Sonos Beams, 1 Sonos Roam, 2x Sonos one. The Sonos One was set up with the Alexa voice assistant in line with best practices and with our household account, set up with linked profiles so that we can link to Spotify accounts, this works perfectly fine in saying Alexa switch account.  Both the Sonos ones work absolutely fine, the Sonos move also works absolutely fine, however tI hav  two Sonos Beams and the Sonos Roam whenever you ask it to change account it says ‘sorry im not able to switch account at the moment”.   Before I get the standard cut and paste of disabling skill, relinking ect, I have spent the best part of three days getting right down to packet level inspections, every speaker has been deleted off both

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J
1 year ago
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steveclarkukContributor I
asked in Amazon Alexa and Sonos
Changing wake word from "Alexa" on Sonos Smooth.

We have eight Sonos speakers around the house. I'd like to change the wake word on just one of them - Sonos Smooth - to a wake word other than “Alexa". It seems to be impossible. Is it? 

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1 year ago
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enoemosContributor I
asked in Amazon Alexa and Sonos
BBC Sounds

After moving house and setting up my speaker again six months ago I lost the ability to ask Alexa to play BBC sounds. I have tried using Alexa, Google and Sonos voice assistants but nothing works. I'm currently using Google which always defaults to try and play it through Tune In radio which doesn't work with the app on my phone and still tries to use it even with the app uninstalled on my phone! It's incredibly frustrating as this was all I really used the speaker for.

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Corry P
1 year ago
TomMcL
TomMcLContributor I
asked in Amazon Alexa and Sonos
Alexa and BBC Sounds - falls at the last step…

If I say "Alexa, play Radio 4" BBC Sounds through my Sonos One says "Playing BBC Radio 4” followed by "BBC Sounds”…but then goes silent. I’ve followed all the tips and suggestions I can find but to no avail. Help!

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TomMcL
1 year ago
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Bragnir BerroaContributor I
posted in Amazon Alexa and Sonos
changing language for talking to alexa

changing language for talking to alexa, how to changing language to communicate with Alexa 

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Airgetlam
1 year ago
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JoncuthbertContributor I
asked in Amazon Alexa and Sonos
Sonos and Alexa

Pretty sure that this isn’t a fault with my Sonos kit, but hoping others may have had a similar issue and know how to fix it.  I have two Echo Dots. One in the lounge and one in my bedroom. The lounge Dot works in conjunction with my Sonos PlayBase, which is paired with 2 Sonos One SLs. In my lounge, if I ask Alexa to play BBC Radio 2, she duly obliges and the music is played via the Sonos speakers. If I do the same thing in my bedroom, where the Dot works with a single Sonos One SL, Alexa plays Radio 2, but from the Dot speaker. What’s more, if I specifically ask her to play it on the bedroom speaker, she refuses.  I’ve heard that this may be a licensing issue, but that doesn’t explain why it works as desired in the lounge. I’ve double checked all the settings, and they are the same on both Dots and all the speakers.  Moderator edit: Added that “Ones” are in fact “One SLs”

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Ken_Griffiths
1 year ago
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Jim.hContributor I
asked in Amazon Alexa and Sonos
No multi tasking - Sonos Beam and Amazon Alexa

My Beam Gen 2 cannot seem to process more than one command without staying quiet for a while…If I ask it to turn on the tv it does then ask it to turn on the lights it does but it will not accept an immediate third command and stays quiet for some time….then the sound comes back to normal and the beam is ready to accept a new command. Anyone else have this issue

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J
1 year ago
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deroContributor II
asked in Amazon Alexa and Sonos
Alexa not controlling entire group

I have an ArcSub2Ones HT setup and a separate Five, combined in an Alexa group.When the group is playing and I ask Alexa in the Arc to increase the volume, it doesn’t apply it to the Five. How can I fix that?

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Sotiris C.
1 year ago
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GvMAvid Contributor I
asked in Amazon Alexa and Sonos
volume level of alexa wake word chime

I use Alexa with my sonos system. Sometimes, especially when Alexa misinterprets the wake word, the chime volume is very loud. It startles people in the room!How can I control the chime volume please?TIA .... Greg 

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Ken_Griffiths
1 year ago
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Craig_Woodward81Contributor I
asked in Amazon Alexa and Sonos
spotify

I cannot get Spotify to work on either my Sonus one or beam. Recently updated my router and connected both items and added Alexa. Alexa speaks and actions my request but nothing plays. Has anyone experience this and know how to fix. They both worked fine before. On the flip side, Google assistant works fine. So confusing please help.  

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M
1 year ago
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Andy4883Contributor I
asked in Amazon Alexa and Sonos
sonos 5 alexa setup

Hi there. sorry this is a question you probably always here and fed up of answering but…. How do I get Alexa on my Sonos 5 ? Do I need to add a Alexa dot ( or echo or something in that range) and is it as simple as plug it in the back of the 5 and obviously download the app to my iPhone.  thanks

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jgatie
1 year ago
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caliperContributor I
asked in Amazon Alexa and Sonos
BBC Sounds Appears to Drop Out After Station Selected

Hi, This is beginning to be a familiar story, please bear with me.So, there seems to be a clear distinction between the following events.When using an Amazon Dot, BBC sounds and station selection works. i.e. “Alexa, please ask BBC sounds to play Radio 2”  The usual BBC sound bite plays and asks me for the service I require. I ask for BBC Radio 2 and it plays.   When performing the same procedure with an Alexa enabled Sonos Play1, The BBC sound bite plays OK, but after saying “Play BBC Radio 2”, Alexa responds with “Playing BBC Radio 2” and then nothing. However, maybe more importantly, the light on the Play1 seems to go dimmer, indicating that it is no longer communicating and has ‘dropped out’. This may be a clue considering different servers to BBC sounds?I appreciate that this topic seems to have been thrashed but I’m sure I’m not the only one with this existing issue. Neither the tech lads can sort this out or any of the proposed solutions found here have worked.  I have tried endl

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C
1 year ago
Dave.T
Dave.TContributor II
posted in Amazon Alexa and Sonos
Sonos One in Alexa Speaker Group?

I have mostly Amazon Echo devices in my house, with the exception of two Sonos One speakers working as a stereo pair in my living room. Every Echo speaker is in an Alexa group “Everywhere” so I can play music “everywhere” in my house.Except the Sonos One speakers aren’t listed as available for the speaker group. I’ve heard that it’s the fault of Amazon for not allowing third-party speakers to be integrated into speaker groups in Alexa. I’ve also heard that it’s Sonos integration that’s to blame and that there are other third party speakers that can be part of a speaker group. Is there a solution? And if so, how do I get my Sonos One speaker pair onto my “everywhere” group?If not, what’s the update, Sonos? What would be involved for your speakers to be available for speaker groups through the Alexa app?

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melvimbe
1 year ago
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PaladinoContributor I
asked in Amazon Alexa and Sonos
alexa voice service does not appear on sonos app

Alexa voice service is not available on sonos voice service. What can I do to solve this?Tks

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jgatie
1 year ago
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Darrell HContributor I
asked in Amazon Alexa and Sonos
How to get sonos spaeakers to work with Alexa after changing email account

I changed my email on the account. I no longer use the old email. Now the speakers will not work with Alexa. Can someone please let me know what I need to do to resolve this?

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D
1 year ago
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DarrochContributor I
asked in Amazon Alexa and Sonos
Alexa echo no longer playing BBC sounds to Sonos Five

I’m getting really frustrated with my Echo no longer playing BBC sounds on the Sonos Five. I’ve tried everything from disabling BBC sounds skill on Alexa app as well as Sonos, removing the group, what the voice command is to play music on the Five.The strange thing is Spotify plays on the Five from echo.Does anyone know how to fix this? 

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1 year ago
Earquake
EarquakeEnthusiast I
asked in Amazon Alexa and Sonos
Sonos One is getting worse and worse at listening

For months now there seems to be an increasing decline in the effectiveness of the Sonos One’s ability to listen and perform tasks.  I’ve had it for about 4 years and it has largely been fine and perhaps gets the most amount of use of all my Sonos devices as it’s in the kitchen, although somewhat more hard of hearing than pure Amazon Alexa devices, which is understandable as this is a Sonos device first and foremost and the mic array design is more recessed.  With that in mind it has been kept in an ideal position, away from a wall and other kitchen sources of noise.The decline in response though has manifested in stages.  last year it often was randomly not turning off any music or radio stations, even if initially activated by voice command to that device.  BBC Radio 4 or radio FIP for example would launch fine but it would either ignore the command to stop with a tone or deny it was even playing, despite the historical command language being adhered to.Now though it hears the comman

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Ken_Griffiths
1 year ago
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SunRay501Contributor I
asked in Amazon Alexa and Sonos
How can I open video apps with Alexa via Sonos Arc?

Good morning everyone,I’ve just purchased a Sonos Arc and have installed Alexa and I have been very pleased with the experience so far. However, it seems like I can only manipulate music apps like Spotify, Sonos Radio etc. as I’m having trouble opening up video apps like Netflix and Amazon Prime video. Upon asking Alexa to “watch Netflix” she responds “to control video device you need to connect it first… go to settings/video apps etc...” except that I don’t see the Netflix option under tv/video.Furthermore, when trying to connect Amazon Prime through the Alexia app->Tv/Video I get prompted with “Sorry, we could not find any devices to link.”How can I get Alexa to open up my video apps and do I need to buy an additional device such as the Amazon echo to remedy this situation? Thanks!

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Ken_Griffiths
1 year ago
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BeachpartyContributor I
asked in Amazon Alexa and Sonos
Alexa on Roam not available

Has anyone figured this out yet? I can’t seem to setup the skill for Alexa and in the settings for Services & Voice there’s NO ALEXA THERE.? Why is that?

40310
Corry P
1 year ago
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sperugiContributor I
asked in Amazon Alexa and Sonos
Switching off Ring notifications via Alexa

I have a number of Amazon Echo devices along with a number of Sonos (Alexa-enabled) speakers in the house. I only want the doorbell notifications to go to certain devices and need to exclude certain Sonos devices. However, information on the net appears to suggest doing this via the Alex App, but I can only de-select Amazon Echo devices in there and not Sonos speakers enabled through Alexa.Is there any other way that I can stop these notifications as the Sonos app only appears to have rudimentary settings for Alexa in its own app.

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1 year ago
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attacama40Headliner I
asked in Amazon Alexa and Sonos
Limitations of Alexa on ARC Vs an Amazon Alexa Device?

Have to confess I did not realise the otherwise super ARC device had Alexa embedded. However the functions that the simple Alexa Echo device performs with ease, do not seem to be so simple with the ARc device. Maybe that’s my knowledge, how it’s set up or the product itself but functions such as ‘drop in’ (where you can open up a communication with another Alexa device) do not seem to work. Same with other communication type functions that are commonplace on even the lowest end Amazon product. is this your experience? Or am I missing a setting that would allow the ARC to perform as an equal to the the Echo device?Very much hope it is my lack of set up rather than a delta in function.Appreciate any input you might have.

8617
melvimbe
1 year ago
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