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Sonos 1 alexa fault?

  • 18 March 2024
  • 5 replies
  • 89 views
F
Userlevel 2
Badge +3

Hi.

I've had this Sonos 1 Alexa brand new for 4 years without any problems, until recently.

Firstly...I couldn’t get it to stay on, and wouldn't answer my instructions.

I Googled for help, and e]eventually managed to factory reset it.

But now in the app it states “select your product” then when “searching for nearby products” it will not find it.

I’ve tried closer to it, still not recognised, (still searching I guess.)

Has it broken down completely, or can I try something else please?

any help gratefully received.

Thank you.

Bob

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Best answer by Corry P 21 March 2024, 17:53

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5 replies

N
Userlevel 7
Badge +18

The factory reset will have erased any data that might have helped Sonos support staff, so recommend you don’t do that unless Sonos staff suggest it. 
 

Are you now saying you can’t add the speaker to your system? Have you tried temporarily using an Ethernet cable to connect router and speaker?
 

Are you using S1 or S2? There's a service problem for S1 Alexa users. 

melvimbe

https://status.sonos.com/

Danny
F
Userlevel 2
Badge +3

hi.

I already factory set it.

I did call there service, and went through several things with him.

I also have an old 3 that is packed away for a while while decorating 😀

he said the the best  thing to do is call back and they/he will go through it with me.

Happy days

Ps, was nice not to have to wait for ever for someone to pick up the phone, plus an English speaking guy also.🙂

Corry P
Userlevel 7
Badge +18

Hi @foxleybob 

We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test. If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

Thank you for your patience.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
F
Userlevel 2
Badge +3

Interesting Corry, thanks.

I will contact support as  advised when I manage to get my 3 set up.

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