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Need to repeat Alexa several times on ERA 100 to activate it. When using Alexa about 50% of the time after saying Alexa the light goes out and it stops listening, I have to say Alexa a couple of times before it actually works ... See the video

I’m having the exact same thing with my era 100 and Alexa. Driving me nuts. Just uninstalled and reinstalled Alexa voices skill to see if helps.


If I say ‘Alexa’ and then nothing else the light and mic stays lit and on, but as soon as I start saying a command after ‘Alexa’ the light and mic go off. 
 

How am I best submitting an error report to Sonos to get this fixed?

This is the issue I have too. The microphone/light shut off after saying Alexa before I can complete the voice command. Only a problem on my Era 100..

I have the same issue and told the same thing - they’re looking into it and a fix will happen eventually.

Also advised to keep an eye on the release notes for any fixes that might help - Release notes for Sonos S2 | Sonos

Hoping they get it sorted. I don’t remember ever not having this problem with these speakers.

Maybe there are some good news… 

 

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