The Community Corner

I am thinking of upgrading my old S1 system components and have the following upgrade discounts registered:One (Gen 1) 15% discount registered Play:1 15% discount registered Play:5 (Gen 1) 30% discount registeredUpgrading the Play:5 to a Five would use my 30% discount, no problems. But last week I would have been able to use the 15% upgrades on, say Era 100s - this now seems to be unavailable. Consequently I can’t see any way to use my 15% upgrades.Anyone else having this issue?

Having asked a question a year ago about random drop-outs, failure to connect to my music library on a home server, of my Sonos Theatre set-up and not getting any further forward, whether it be by many miscelleneous adjustments or calls to Sonos support, my only conclusion is that I need to switch my Virgin Media Hub 4 into  modem mode, and fit a a decent router. I would appreciate insights from others who have tried this solution to end drop-outs.

HiFirst of all let me preface this novella 🙂 by saying I do not consider myself an Audiophile; which by one definition are:“…an exceptional breed of people who are fascinated by pure audio, motivated by sound quality and addicted to audio gadgets. Audiophiles take their passion for music one step further. They're curious about how songs are recorded and the science behind how sounds are reproduced”.With that said let’s begin….Some of you may have read my posts wherein I talk about “stereo separation”. IMO 99% of what one hears musically is not “stereo separation” in its purist form. What one does hear is music and vocals emanating from two speakers spaced at least 6 feet apart where there is a “sweet spot” in the center. The listener has a sense that all instruments and vocals are “dead “center providing the optimum listening experience. The people to blame for this misconception of what is “stereo separation” IMO are the mixing engineers. They rationalize the mixing strategy by sayin

After having spent about 4 hrs in limbo on the phone with various Sonos customer service staff about why it is that my equipment cannot connect to my Wifi, the 4th agent had the audacity to tell me that L2 is suggesting that I hard wire my equipment because that is the only way it will work in this configuration, the configuration being a simple Wifi setup in my new home. The audacity… So I spent upwards of 2000+ dollars on a Premium set of media equipment for its Wireless capabilities just to be told that its rendered useless now ? It’s not even 5 yrs old. How can this be ? At this point, I think I deserve money back for this, cause this is ABSOLUTELY ridiculous. God help you if you ask for an escalation, still on the call waiting for an email or ticket system or manager or something !!! It’s been 20 mins already… Jeez…. Like seriously ?

We have multiple Sonos components.Playbar w/ sub. Play5. 4 x Play3. 4x Play1. We use the Sonos 2 App. Our WiFi is strong throughout the house.  the issues: Speakers get out of sync while playing the same song and when grouped.  2. Speakers will stop playing for no reason.  3. Speakers will not play.  4. speakers will play erratically. Music plays then stops then starts then stops.  5.  Speakers will not be found.  6. Music services that previously worked stopped working.These problems are so severe the system is not usable. We will be trashing our entire Sonos system. No amount of troubleshooting has resolved the issues. No information from Sonos (the company) has helped resolve the issue.  We have been longtime customers and we are very disappointed in the decline of the business playback quality.  Adios Sonos!!!

https://www.audiosciencereview.com/forum/index.php?threads/sonos-five-smart-speaker-review.51409/

Looking for a solution to Sonos cutting in and out. I’m an IT guy with multiple sonos connects hardwired to a solid enterprise grade home network. Tried starting over with factory reset for my Sonos Connects and Five. Worked for a while but much to my dismay, cutouts once again. Happens on XM and Spotify which are my main sources, both of which work perfectly well via desktop and phone apps. Sonos not so much.  Very frustrating, especially since there is no diagnostic capability to help trouble shoot this mess. Have been a Sonos user for 5+ years with no issues. Lots of posts on this issue, any magical advise on this issue. 

Hello Has anyone recently returned a product? If so can you please let me know how you did this and which method you used to contact Sonos? I’ve contacted the support number live chat, support@sonos.com and even ceo@sonos.com out of sheer desperation but can’t get anywhere! I purchased the product directly from Sonos so if this happened I could rely on their customer service but so far it’s the worst I’ve experienced.  I have a faulty Arc and contacted customer support who offered to replace the product. They sent an email the following day which said I would receive a follow up email with options on how to return it. I didn’t receive the follow up email and despite following up that email 4 times and contacting their online chat a further 3 times I am yet to receive any instructions on how to return the faulty item. It’s now been almost month and each time I speak to customer support I get equally evasive replies that I’ll receive an email within 24-48 hours or the representative will

Such a major feature missing! Will be super helpful to add it. We'd love to listen to audiobooks on our Sonos system while doing house chores but the inability to play at our normal speed or 1.5x or 2x makes us not use it. Please add this functionality. 

Hi,It would be nice to have a portal that would allow monitoring and management - such as performing updates, changing settings and checking on any issues for all client accounts. this is available with most AV & network brands used in integration and sonos already have all devices connected to the network (and internet), as a means to provide quick support and remote updates.In addition, it would be good to be able to provide usage rights to sonos devices in the same installation - i.e. being able to have separate user accounts within the same system and then determining which devices are available to the specific accounts within the same system. RegardsK.

For those of you in the warm US climates or anywhere in the world …count your blessings. Pics are in Kansas City area.   

Hi everyone,Today we updated the Community's Terms & Conditions.Below we have highlighted all the parts that have been added or edited, and we would like to ask you all to have a read throughGoing forward we expect every user to adhere to these new T&C's.Thanks!Mark Terms & ConditionsThe Sonos Community is provided as a place for discussion of all things Sonos. The following rules and guidelines are presented here so that you know what is expected of you and what you can expect from other users.By accessing this website, you acknowledge acceptance of these terms and conditions. Sonos reserves the right to change these terms and conditions from time to time at its sole discretion. These terms and conditions apply to all your visits to The Sonos Community, both now and in the future.1. General guidelines- We are here to help. If you are new to The Sonos Community and are unsure about anything, just ask! The Sonos moderators and other users are happy to help.- Stay on-topic. F

A very interesting article was posted today from Bloomberg about Sonos’ 2024 (and beyond) product releases. It includes headphones, a set-top box, a new Roam, a new sound bar, and more. Here is the summary by Engadget (because of the Bloomberg paywall):https://www.engadget.com/sonos-long-rumored-headphones-will-reportedly-arrive-by-april-2024-195833525.htmlIf this is accurate, 2024 will be an exciting year for Sonos.

I’ll start with the problem I’m having in as few words as possible:I have “remastered with 5.1 surround sound” remixes of classic CDs, packaged as a bonus DVD on a CD box set.  (Many of these...so many I’m wanting to remove the need for physical discs and rip them to my NAS so they can be played quickly and easily).  Sonos WILL play them when I rip the DVDs as .iso files.  But those files are huge and the system bogs down and I don’t need all the DVD content, only the DVD audio 5.1 material.Now the problem.  No matter what I try, and I’ve tried everything, either Sonos doesn’t see the folders containing the files, OR it does see them but complains about them being unsupported.I understand Sonos supports 24 bit and 48000 kHz.  So I encode with those settings but it still doesn’t see the files, or doesn’t like them.There must be some combination that works.  They absolutely need to be multichannel for the surround sound to work.  And if THAT is the problem, why does Sonos have no problem

While watching a football game last night on Arc + surrounds and Sub, the audio portion stopped and this random image and sound began to play (image) I saw it was Apple Music, however this is not in my music collection nor have ever played it. It appeared out of nowhere and I was not able to return to game until shut off the TV and closed Sonos app and waited a few minutes. Or it may gone away on its own? I would like to know how or what causes this phenomenon? 

Hi allSo back in nov during the crazy Sonos sale, bought the arc at a discount of 809 usd. In the country that I’m in, the official Sonos goes for 1285 usd. The arc is sitting in the store as this was a purchase for the anticipation of my new house in q2 2024.It’s considered brand new and now, there’s a buyer wanting to buy my arc for 1134usd.Now, that’s where the dilemma lies. Should I:A) sell and wait for arc 2. B) sell and wait for another arc 1 discount, essentially getting a bigger discount for arc 1. C) do nothing and focus on energy or something else like house renovation planning.Thoughts?

Unfortunately, I’m experiencing the same issue @jnnnn posted about earlier.  On Dec 8 I discussed my Arc issues with a tech via phone.  She told me “this is a known issue” and said the defective Arc would be replaced. A ticket was generated, I was told to expect an email with details pertaining to the return.  To date, I’ve not received an email regarding the return. Despite 3 chat sessions and a phone session each of which ended with the explanation that the next level tech assigned to resolve the return was “not available”. To get the same response on 4 separate occasions is…poor.  Sonos support, anybody out there?

Sonos customer service needs major upgrade. Product didnt work when i received.  Receiving run around by sonos. chat and phone call resulted in no action.   Put in for advanced return  but not received replacement.  Elevated to level 2 but link they sent doesnt work. Beyond disappointing with a company that charges high prices but doesnt stand behind their products.  Looks like many customers having same experience with sonos.  

I have used Sonos in Chicago and also in New Jersey.  I have had many problems connecting from my iPhone.  Sometimes I want sound in one room, but my iPhone cannot detect the exact room.  There seems to be a lot of connectivity issues.  I have experienced joy with Amazon Alexa because she always gets my song right and plays it on time.  Unfortunately, Sonos cannot figure out what I want.  Lady Gaga?  Elton John?  Just play it.  And, if you have these long sound bars and you want to turn the volume off or make the volume lower, why is it so difficult to figure out?  I have spanned my hands on this stupid bar, and I cannot get it to turn off.  Sonos devices are not user friendly.?? 

I didn’t see any announcements… BUT ! Im delighted this morning to discover Sonos radio is now available in Portugal 🇵🇹 👍🏻

Hello, I know the subject has already been covered but I'd like to play Hi-res audio files encoded at 96 KHz and Sonos still doesn't support this encoding unit. Is sonos working on this feature ? 

I sometimes choose music to play by scrolling through albums in Music Library I have on my NAS. On this occasion I chose “Forever” by the Spice Girls (Don’t judge me!).  When I click it this is what I saw:-I was confused to see duplicate track numbers and I immediately thought I never thought The Spice Girls recorded Bridge Over Troubled Water! Anyway I have another album called “Forever” by Aled Jones.So this is clearly buggy behaviour when scrolling albums. It’s not the end of the world obviously and I could fix it by changing the name - It might even work if I put in an invisible character?

I have been getting strung along by Sonos for weeks now. I keep getting told The labels have been resent. That the issue has been escalated. That the labels will be sent soon. ECT. I even offered to ship it to them myself to only provide me the address that it needs to be shipped to. I can't even get them to provide that. I read that this is not an uncommon issue and I am curious as to why Sonos lies to all of its customers who have an issue. If somebody's figured out a solution to this please let me know. 

Why do you think EVERY couple is mixed race?