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The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

2363 Topics
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BrendanVDBContributor I
posted in General feedback and conversation
Customer Service and Support

Why is the customer service and support so terrible?

33717
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2 years ago
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josephareContributor I
posted in General feedback and conversation
Horrendous Support

How is it that the support rep knows less about the product than I do? They do nothing but read a script, go through the motions and have absolutely nothing to offer in the way of actual support. Why would I be asked to submit a diagnostic from a device that is non-functioning?! Is there some magic I am unaware of that allows this to be possible??Please, please, give these people some training. I wasted an hour+ of my life and accomplished nothing. The Sonos hardware is going in the garbage and I will find a different solution.

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2 years ago
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DrEmContributor I
asked in General feedback and conversation
The most COMPLICATED thing

Why why why The led has 10 states ... Red green orange blue yellow .... blinking not blinking slow fast lol Seriously did u design this on another planet or only pilots can use this thing Heard of apple ! Heard of KISS ...ok sounds lives upto its promise but it is more temperamental than my last 10 girl friends Please hire some humans and not just acqusitic geeks from Cambridge  ... 

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2 years ago
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TuxUserTrending Lyricist I
posted in General feedback and conversation
Could we get volume adjusting buttons in the S2 app

One of the main issues (except the samba 1 only support), is the difficulty to fine adjust the volume in the S2 app, sure you have the lever to pull, but it’s a lot of work to adjust one step. It had been nice is there had been a [-] and [+] in the S2 app to adjust the volume one step up or down. Another thing I have an issue with regarding the volume, it seems like there are volume levels that are like mute, I have to pull up my volume to 5 before the speaker makes any sound at all and I can tell it’s not the most quiet volume on my Play:1’s, bit too loud for falling asleep to and I have disabled the loudness for the speaker pair (feels like when in pair the volume is a lot louder than if separated). Maybe this is a hardware issue and not a software issue, but I hope it’s the later for then it would be possible to fix it.

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2 years ago
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IPAIRISContributor I
asked in General feedback and conversation
Feature Request: Line-in autoplay to group

Hello,I would like to request the following features:I would like the ability to autoplay a group from a line in connection. I see that we have the ability to autoplay a room, but I want to be able to automatically have SONOS play my line in throughout my entire SONOS system w/out having to select anything in the SONOS app. I would also like to be able to see my SONOS groups on the airplay menu. Can anyone confirm if SONOS is looking into these features?

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Airgetlam
2 years ago
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StrangelContributor I
asked in General feedback and conversation
Apple Music Experiencing Full Outage

Can somebody explain to me how this issue can be rectified? Seems that it had been a problem a year ago and yet it still occurs. This is the previous thread created;  

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controlav
2 years ago
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Johanna_frContributor I
posted in General feedback and conversation
No replacements for speakers Out of warranty -> only a 30% discount coupon

For all products outside of warranty, Sonos offers only a 30% discount coupon to be used on single item on Sonos.com, no more replacement speakers. 

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Stanley_4
2 years ago
Jasvans
JasvansAvid Contributor I
asked in General feedback and conversation
Ray with Optical to HDMI convter

Hi ALL Can we use Sonos Ray with optical to HDMI Converter  if possible or valuable in the market.And if yes , then is it ok to use the optical to HDMI converter ? And can we use Ray as in surround speaker for Sonos 5.1 setup yes or no ?? Please Suggest.   

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106rallye
2 years ago
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MikeE67Chromatic Producer I
asked in Owners café
Sonos wireless headphones

I have heard a rumour that Sonos are going to release the above in the near future. Does anyone know if it's true?If so will it be able to play Dolby Atmos content through the headphones?It's a shame that I can't use my current headphones (Sony MDR-7506 Professional) as there's nowhere to plug them in and they do offer great sound quality!I sometimes like to listen to music or watch a movie late in the evening and I can't unless I turn the volume right down as I have neighbours both sides with kids and I don't want to fall out with the neighbours lol

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2 years ago
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CHItoNYtoLAContributor I
asked in General feedback and conversation
Roam delivery delays

Has anybody else been experiencing delivery delays for the Roam? I ordered the green one as soon as it was available on May 11, and still haven’t received a tracking number or any confirmation that it has been shipped (despite the status showing as shipped for a couple weeks now online). I’ve spoken to customer service at least 4 times, and on 2 separate occasions a was told that it would be shipped out and overnighted to me the very next day. I’ve asked each customer support rep to send me follow up emails confirming what we discussed (including a 10% discount for the delivery delays) but that hasn’t happened. I never received an email that the order was even delayed, and it hasn’t shown as backordered online since I first ordered it. I was told there were issues with an internal system update and a backlog of orders, but I haven’t seen any other recent record of this online. 

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Ken_Griffiths
2 years ago
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Harry NContributor I
asked in General feedback and conversation
Watch out with Sonos 100 days satisfactory return policy (Sonos Australia)

Has anyone experienced with Sonos 100 days satisfactory return policy? (Sonos Australia) I was not satisfied by Sonos Immersive Set with Arc $2916.00 and returned within 100 days as per  their instructions. They confirmed receiving the return stock on 29 April 2022. They said all they need to do is to “check in” their warehouse system then the refund will be done.I emailed and followed up and they ignored my emails with NOT A SINGLE REPLY to me. I called them since 30 April and not a single person picked up the calls. Sometimes they even shut their phone system so you could not call and the calls would be disengaged straight away.Finally, a staff picked up my call on 11 May 2022 and advised the same. They received the returned stocks ……. When I asked him so when I would receive my full refund he would not promise at all. He only said the same “as long as the warehouse check them in the refund would be done by then”Until now 12 May 2022 I still haven’t received my refund at all. It is t

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2 years ago
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DevblrContributor I
posted in General feedback and conversation
Is Sonas beam gen 2 really meet its hype?

Hi,I wanted to setup home theater system,I  decided to replace my independent hifi b&w speakers and amplifier...I wanted to have home theater system but wanted to use a single setup for both movie & music...I decided to go with Sonos beam gen 2 after reading online reviews...On first day, I was excited and it sounds good as well due to it's surround as compare to my previous stereo setup...But it's low & mids are not at all clear or audiophile...I felt like just average some low cost speakers...I tried all different settings, switching on speech enhancement,it increased the mids but it also increased the vocal high which was not pleasant to hear balanced frequencies...Tried different EQ settings but still was average....I wanted to keep it and wished to hear neutral from this speaker,but after trying many different settings I gave up,It's very disappointing and I can't listen it for more time,it's harsh on my ears..Dolby Atmos is not at all useful it's just Spec but I felt

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Stanley_4
2 years ago
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Chenzo44Contributor I
posted in General feedback and conversation
I have an Arc, two play ones (gen1), and a gen1 sub what should I upgrade

Ok so the question is pretty simple, I’m debating upgrading my two play ones to play fives or adding a sub (gen3) to my pre-existing gen1 assuming that they work together and are compatible in the newer double sub setup. How much difference is one sub compared to two (I’ve head there is basically no difference between a gen 1 and 3 but rather a bigger difference between one or two units) and how big of a difference is upgrading my play ones to play fives, which should I do any input?

3291
Stanley_4
2 years ago
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Gordon OContributor I
posted in General feedback and conversation
sonos not working with spotify

I am thinking of replacing this system with Bose. For at least three months now we have been unable to connect to Spotify. Connection lost. It plays half a song or a bit more then cuts out. I have rebooted the router, set up the Sonos system again removed and reapplied Spotify accounts all to no avail. It used to work well with the Sonos 1 controller but am unable to revert to that as it doesn’t allow me the option. This system needs sorting as I am not the only one with this issue and you can tell am extremely frustrated that a system that used to work no longer works. Without being able to use a streaming service the Sonos is useless to us.

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106rallye
2 years ago
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DelayedContributor I
posted in General feedback and conversation
Too Late - Customers Deserve Better

Your move, Sonos. The 2/25 backorder date has come and gone to ship the Immersive Set with Arc, without any update on when customers can expect the items to ship. How many customers now have Sonos wall mounts installed in their houses without the Sonos products?I haven't heard about shipping issues in over a month. There aren't ships sitting in an LA harbor. The pandemic is over. What's the deal? Please provide an update on when customers can expect to receive their shipments. We've been patient, but this is approaching disrespectful.

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2 years ago
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s99sdpContributor I
asked in General feedback and conversation
Upgrading trade in %

I now have 4 speakers that are now eligible for upgrade.  Can the % available on each of the speakers be consolidated so for example if I have 3 speakers offering 15% each, does that mean I can get 45% off one speaker if I upgrade? I hope this makes sense. Cheers

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Corry P
2 years ago
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burnstribeContributor I
posted in General feedback and conversation
Quiet bubble: integrate with Silentium

Can you guys do a deal with Selentium and implement that capability to create quiet zones leveraging your speakers?https://www.silentium.comI would throw money at you so I could work at home in peace and quiet! 

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Airgetlam
2 years ago
Jeffrey_35
Jeffrey_35Headliner III
posted in Owners café
A Little Fun-Songs With....

Seeing their is no Sonos Discord (or not one I am aware of) and the Sonos Reddit seems to be it’s own little thing, I thought I would try and add a little fun to the Forum here seeing everything is all issues, complaints, etc.. Can you name 5 songs (not previously mentioned) that have a woman’s name in it. It could be the title but it can also be within the song itself. Mine:Amanda in Amanda by BostonMary Ann in More than a Feeling by BostonJamie in Jamie’s Got a Gun by AerosmithBeth in Beth by KissRoxanne in Roxanne by The PoliceAll of these are easy ones, but can you name 5 more? Good Luck.

19717
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2 years ago
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Romain1896Contributor I
asked in General feedback and conversation
Problème de synchronisation

Bonjour,Je dispose d’un environnement sonos dans mon salon constitué d’une arc, d’un sub et de deux one sl.Depuis une semaine les deux one et le sub se déconnecte de l’ensemble.Les petites LED vertes clignotent, j’ai épluché l’application dans les détails sans succès.Avez-vous par hasard une petite recommandation. Merci de vos réponses

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2 years ago
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CPash84Contributor II
posted in General feedback and conversation
TV/Cinema Audio

Sonos feature request.  With the recent anniuncement of a budget soundbar, the Sonos S36 Soundbar (Fury), Sonos appears to be focusing on soundbars for TV audio.I personally find this disappointing.What I would love to see is the capability to connect 2 Play 1s/One SLs/Ones to a TV for Audio.Why? I want 1 product that will provide a great Audio experience for movies and music. In my opinion a soundbar can't provide that, particularly for music. A stereo pair provides better stereo separation and a wider sound stage and therefore a better audio experience than a soundbar.I do recognise the challenges of video and audio syncing over WiFi. Could this be accomplished with a new Sub that connects to the TV by HDMI eArc, and the stereo pair feeds off the Sub over WiFi?I'm picturing a new, smaller sub connected by HDMI eArc, a One SL and a One. 2.1 audio experience providing a superior audio experience over a Beam.Option for another 2 One SLs for rears to provide 4.1. Or maybe even proper 5.1

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Corry P
2 years ago
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polarbear_edContributor I
posted in General feedback and conversation
Long requested: Multi-Stereo from TV

Hey Sonos Community, Just providing a feature request — “Full” or “Multi-Stereo” output from TV would be amazing. I know Sonos surround systems do this for music inputs, but they won’t do it for TV.  My use case is I listen to a lot of music on my Apple TV and currently my Beam surround system up-mixes stereo to Dolby Surround. This sounds terrible in my opinion — really washy, it cuts in and out and puts all of the sound on the beam instead of across all of the speakers evenly.  My suggestion to Sonos is a simple toggle button under the “Surround Audio” menu on the Sonos App that says “Don’t up-mix stereo sources to Dolby Surround”.  It’d fit well under the current setting for “Music Playback” as “Full” or “Ambient” under the same menu.  Thoughts? Sonos can we make this a thing?

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Ken_Griffiths
2 years ago
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castallaLocal Superstar
posted in Owners café
Rumours of a CD Revival...

... It's already underway with a 25 euro Asus USB dvd player:  

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K
2 years ago
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DabdabContributor I
asked in General feedback and conversation
iOS 15.4.1

New Apple iOS can’t find Sonos speakers.  Anyone have a fix?

6678
controlav
2 years ago
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AllieVanDineContributor I
asked in General feedback and conversation
TVs That Work with Beam Gen 2?

Hi—we tried to connect our new Beam Gen 2 to our TV, and now the TV cannot play audio at all.  So we are looking for a new TV that is compatible with the Beam Gen 2.  For those of you that have and use it, what TV have you successfully paired it with?

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R
2 years ago
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Sofresh frContributor I
posted in General feedback and conversation
iphone widget for sub control

Hello sonos guys.  I’m constantly changing my subwoofer level.  when I use it by day I put a Normal volume. When by night I put minus 6. When I play music another level, etc  it would make my life a lot easier if I had an iOS widget only dedicated to change my subwoofer level. thanks a lot, David.

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G
2 years ago
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