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RCS - Rob
Contributor I
January 3, 2024

Poor customer service

  • January 3, 2024
  • 1 reply
  • 51 views

Sonos customer service needs major upgrade. Product didnt work when i received.  Receiving run around by sonos. chat and phone call resulted in no action.   Put in for advanced return  but not received replacement.  Elevated to level 2 but link they sent doesnt work. Beyond disappointing with a company that charges high prices but doesnt stand behind their products.  Looks like many customers having same experience with sonos.  

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1 reply

Dogdad
Dogdad
Headliner III
January 3, 2024

If possible, buy from a local dealer so it’s easy to walk in and return the product. I’ve never ordered from Sonos because of a situation like yours.

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