Sonos customer service needs major upgrade. Product didnt work when i received. Receiving run around by sonos. chat and phone call resulted in no action. Put in for advanced return but not received replacement. Elevated to level 2 but link they sent doesnt work. Beyond disappointing with a company that charges high prices but doesnt stand behind their products. Looks like many customers having same experience with sonos.
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Userlevel 5
+14
If possible, buy from a local dealer so it’s easy to walk in and return the product. I’ve never ordered from Sonos because of a situation like yours.
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