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Poor Customer service

  • February 20, 2024
  • 4 replies
  • 105 views

  • Contributor I

I have 12 sonos products and I have been struggling to get good customer support.  Such a pathetic support where I am waiting for a supervisor to call me for almost 15 days even after I called thrice requesting the same to order two new 300. Such a shame of support.

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4 replies

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  • Senior Virtuoso
  • February 20, 2024

What customer support do you need/expect? If you want to purchase, why not speak to Sales? 


Ken_Griffiths

Sonos Sales are available here…

https://support.sonos.com/s/global-sales-help


Bumper
  • February 20, 2024

I have 12 sonos products and I have been struggling to get good customer support.  Such a pathetic support where I am waiting for a supervisor to call me for almost 15 days even after I called thrice requesting the same to order two new 300. Such a shame of support.

If you are having this much trouble giving them a pile of money, imagine how difficult it might be to send the speakers back for a refund 

 


  • Author
  • Contributor I
  • February 20, 2024

I was talking to sales with bunch of J**** who doesnt know how to place the order with the promo code and sent my request to supervisor.  I called 3 times asking when will I get a call from supervisor and no answer till date. Such a shame of support from a superior product.