Speakers

I tell Spotify on two different Pixel 6s to play music on my Play:1 speakers and it thinks it’s playing but no sound. Same if I ask Alexa to play via Echo. I can see SonosZP on my network. I dropped speakers from Alexa and Sonos app, I have unplugged and plugged in again, same result. Any ideas?

Hi,I encounter a problem with my sonos One SL.My One SL stop playing after one song of an album (store as MP3 on my phone : Samsung A52S Android V12). All the album is on the playlist, and music starts again when I unlock my phone and go on the app.I have no problem with radios so far or others music applications. I check all Android parameters for sleep mode, application not used, battery saving and everything is disabled. My WI-FI settings seems OK.I check different topics but nothing solve this issue.Any idea what can be the problem ?Thanks for the help.

Hello,I would like to connect my Sonos Play 1 that is from 2018 to a video projector Xiaomi Mi Smart that has a bluetooth connection, a usb 2.0 port , hdmi port and a jack port. Do you think it is possible to connect?Thank you!

When I switch my Sonos  from tv to anything else, it looses the network connection and all 5 pieces of my system need to be reinstalled. And it looses the connection to the television. Today I can’t even do that. I really wish I hadn’t invested in Sonos. Something is always wrong with it. 

Really frustrating issue. Set up is Apple TV 4K to Sony Bravia TV, with eARC to Sonos arc. Every time I listen to something with Dolby Atmos, ~30s in there’s a loud pop and then no audio until I reboot everything. Anyone else with a similar setup and no issues want to share their settings? Based on how long this issue goes back it seems like something Sonos would really want to fix. I’ve had multiple couples/friends that were about to pull the trigger and buy a Sonos system after seeing how well it plays music throughout the house that ultimately decided to go with something else after sitting through a movie cycle of start movie with atmos, get 30s in, startling pop, then no audio, turn off and repeat x3, give up and watch something else. 

My system is lagging horribly but only when I play music

How do I factory reset a play 5 

I just want to remove a Play:1 from my S1 Controller, and then add it to my S2 Controller. It seems that would be a rather common procedure, but I cannot find it either online within Sonos or on third-party sites.

Purchased a “NIB” Play:3 via Ebay and attempted to connect to my existing system of five (working) Play:1s. Out of the box, the Play:3’s LED flashes white and the mute button flashes green.My mobile device is a Pixel 4XL running an up to date S2 controller app. The app will find the Play:3 and can identify the unit’s serial number, but pressing/holding the mute button does not connect the Play:3 to the existing system. I went through the normal troubleshooting steps (cabled to the router, device w/in 3’ of speaker and router), and never got a green LED.Per the Sonos guides, I performed a reboot, and a factory reset. While holding the mute button during the reset, the LED flashed white 5x, a longer 6th flash, another 4x white flashes, orange 16x, then back to white flashes.Started a chat session with Sonos support, went through the same troubleshooting steps with the agent (reboot, factory reset 3x with the same LED behavior as above), and their determination is a hardware failure. The

I’ve had my house system for 3 years with no issues. Now, for whatever reason, I’m finding always the same three rooms at the same time will drop sound then come back on. This happens when watching a YouTube video .  My internet hasn’t changed, have good speed. Attached is a drawing ( rough sketch ) of where all the speakers are located including router , modem , and Boost. Rooms 1,2,3 are the issue. Any ideas? This did not start till last update( app and firmware). 

Can you please help my play 1 has dropped out when I try and contact it goes to lounge 2i have all my other speakers in lounge 1 so I try to add it in Fix surround it will not let me put it with the other speakers can any one please 🙏 help 

My sonos isn't working and it says not connected to the WiFi. But It is. I've had nearly 4 hours on the phone with 4 different sonos advisers and no joy. Anyone got any ideas please 

Hello all,Over the last weeks I started having problems with my Sonos system.I have 3 separate rooms defined:[a] Play:1 stereo pair [b] Play:1 stereo pair [c] Play:3 stereo pair + Sub + PlaybarEvery room by itself seems to work fine. But when I start to group rooms, for example [a] + [b], two problems occur:One of the speakers in one of the pairs goes mute/silent (this one is pretty consistent). When I ungroup, it goes back to work perfectly fine in stereo with the other speaker in the pair. The rooms go out of sync between each other by fraction of a second (this one seems random for now, or it goes out of sync in time).All components are fully updated, all components are on S2. I have a very stable and fast network connection and each speaker is not further than 7m away from the wifi router. I haven’t seen any such problems at any time in my 8+ years with Sonos…Any ideas? Is it a known issue(s)?BTW, is there any kind of “factory reset” for Sonos units, especially the ones I own?Thank

I have a 5 connected by line to turntable. Can I also connect  to my sonos system?

bought a used speaker. When I got home and plugged it in it just starts flashing red. I have read that it’s due to not being connected for over 30 mins. As soon as powered on it starts flashing red. I have tried unplugging waiting 10 sec then plugging back while holding the mute button. Doesn’t do anything tried multiple times. Tried connecting straight to router with Ethernet cord can’t get it to do anything either. Took it apart and tried seeing if any burn marks on board it all looks good. Any help would be appreciated. Thanks 

Hi.I gave my daughter my Sonos 5 for her to use but she’s unable to connect to her WiFi.She has tried everything that’s been suggested but still no success. She has even gone back to factory reset but with no joy. All she gets is ‘router not found’ even with an Ethernet cable.What is she doing wrong please? 

Why is your s/w so bad?  I have 3 sonos1.  I just bought 3 sonos sl.  I connected one of the sonos sl and now I don’t see the sonos 1 on my app on my iphone.  I just see the new sonos sl.  what happened to the other 3 sonos 1 and why I cannot see them?  Also, I have the reverse problem on my mac, where I see the sonos 1 devices but not the new sonos sl device.  Fix this **stuff**!  Who has the time to trouble shoot your crappy s/w after paying premium price for these devices?*Moderator Note: Modified in accordance with the Community Code of Conduct.*

I have stop playing music from my play 1 for roughly a monthand i just try to play music by using PC but there is no sound.i have tried factry reset and repaired but no use.there is no problem by stream through spotify ect.Only has no sound when playing music from my PC.I still able to control from my phone and PC

i want to add a seconf play 5 in kitchen have plugged in re booted ( as sh ) but my system wont find it what could be wrong 

Any help on what seems like a now dead Zoneplayer S5?I was using my Zoneplayer S5, and decided to click the Upgrade option for my System on the Sonos.com website. When I saw the 30% discount from a regular price wasn’t enough to attract me to upgrade, I decided not to upgrade. The next time I went to use my Zoneplayer S5, the lights were off, and I can’t get the unit to respond with any light. I have replaced the cable, and tried a factory reset, but I have not experienced the result expected. Does anyone if Sonos.com has a user agreement, currently or past Sonos, that had terms that allowed Sonos or its agents to artificially turn off or disable Sonos devices at their discretion or under conditions like an EOL? Wondering if Sonos Director, Corporate Counsel, Rebecca Schuster, or Sonos Chief Legal Officer, Eddie Lazarus, might be able to shed some light on the above question on the user agreement.I just want my Zoneplayer S5 to work like it did right before I clicked that upgrade butto

As per the title - I’ve had three One SL speakers connected and grouped, working fine for several months now. A couple of days ago one of the three just stopped putting out any sound - the app thinks it is playing through that speaker but nothing. I have spent several hours troubleshooting; I have dis/reconnected (no trouble connecting it to the network although it won’t play the chime so I have to input the serial number manually) and also installed the update that was available - although it definitely stopped working BEFORE I installed the update. Unsure what else to do! I’ve run a diagnostic on it and have that number, but my phone is unable to make calls at the moment due to tower upgrades, and Sonos never seems to have representatives available to chat (only the bot) so I don’t seem to be able to get help from them. Please if anyone has ideas let me know! ETA - I have tried using both spotify and the sonos radio as sound sources, and both work fine on the other two speakers still

I managed somehow to connect1 Five, but not the other one. I can not add products. Function does not react tompressing

After using my Sonos system for several years, I am still having issues with connection to Fabel audio book service. I was actually in contact with support about the exact same thing around three years ago, but nothing was ever resolved...so I kind of gave up 🤷‍♂️ Since then I've had three different phones with the same issues on all of them. The issues varies and on some days you might be able to play simply by retrying severaltimes.On other days, like today, the service is completely useless via the Sonos app and I am unable to play books for my kids.Playing them via the Fabel app has no similar problems as far as I have ever seen, but unfortunately it is not possible to play the books on the Sonos system with this app, similar to what you can do on Spotify.When playing an audio book from Fabel in the Sonos app, there is a notification popping up saying there is an issue with the the connection to Fabel. Some times the entire book is "unavailable" and some times only certain chapter

 I rested my devices to factory setting now i can’t recreate a new system. The connection doesn’t go pass the accessory settings connect to wifi - something occurred, try again, and nothing changes.Diagnostic 1490802247

okay folks… a bit of a mystery for me.I have a Sony turntable connected to my Play 5. It worked perfectly for a year, but now there is no sound coming from the speaker. I haven’t changed any physical connections at all, however I did change my wifi router near the time this became an issue. But that shouldn’t make a difference I wouldn’t have thought… after all, my turntable is wired to the Play 5. Now there was a period of a couple of weeks where everything was working fine, but now the sound has disappeared again. Of more curiousness, I have just grouped my Play 5 to my Move… and when I play my turntable, there is no sound coming from the Play 5 but there is from the Move… so the signal is getting into the Play 5, but then nothing. When I play digital music, the Play 5 works perfectly fine.  Bit of a mystery to me, any ideas? Again, have not changed any wired connection between the turntable or the Play 5… and when grouped with another sonos product, it proves the music is getting fr