Simple system: We have two Sonos Ones in separate rooms/zones, but the app will only recognize one at a time, not both simultaneously. It used to, just trying to get it back. Same router for both, same Sonos profile and app.
Any tips appreciated, thanks.
Ferris.
Best answer by Jamie A
Hi
It does sound more like you have two separate households for the Sonos One speakers. However after looking into your system, I can see both Play:1s are part of the same household, maybe a recent change by you after posting this thread?
The Play:1 that is currently online is called Den, the other Play:1 doesn’t have a cloud connection, meaning it’s not connected to the network/system.
If you have any wireless extenders in your house, can you power them off then see if that resolves your issue?
I hope this information helps!
Previously, had you been using the ONE’s as a stereo pair?
Or, possibly have them set up as two separate Sonos Households? Have you ever been able to see them at the same time in the controller?
+17Hi
It does sound more like you have two separate households for the Sonos One speakers. However after looking into your system, I can see both Play:1s are part of the same household, maybe a recent change by you after posting this thread?
The Play:1 that is currently online is called Den, the other Play:1 doesn’t have a cloud connection, meaning it’s not connected to the network/system.
If you have any wireless extenders in your house, can you power them off then see if that resolves your issue?
I hope this information helps!
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