Speakers

I’m having issues connecting my Project Primary E (Phono) to my Sonos Era 100,I have the Sonos USB-C to 3.5 Line in Adaptor and my Turntable came with a RCA to 3.5 cord.Everything connects and plays on the Sonos Era 100 but there is a loud buzzing sound which I think is a grounding issue? How can I fix a grounding issue where there is no option for grounding on the Sonos Era 100?Am I missing a piece of equipment like an Amp? I thought i didn’t need one because my turntable has a phono pre-amp inbuilt and them the Sonos Era 100 already has line in connection?Help!

The power cord on the back of Sonos Five is broken. Can i purchase a new power cord?

I have a great Sonos system built for music across my house. 2 current gen Five’s and 2 Era 300’s. I know I can line-in a CD player into one of the Five’s. Can I then connect them like normal and have the line-in streamed around the house like I do with my streaming services? 

I’m unable to find upgrade section in my profile. Is it because my country setting is india? 

Can I add sub gen 3 to arc+2 eras 300 and still DOLBY ATMOS? 

Hi everyone,I have five Sonos Era 100 and i have two quite important problems that are making me think about returning the products:Random Alexa request sounds; Randomly music playing in the middle of the night.I live at home alone, I have no children or cats :)I collected this diagnostic: 959504036Thank you

 Hi community,I recently purchased the Five, which works and sounds great however I purchased the Five in order to connect my old 1980s record player together with my vintage amplifier but I can’t get any sound 😥 I think it’s best to show you a pic of the options I have in order to connect the line in (I bought 3.5mm jack to 2 RCA cable). Looking at the picture provided, where do I plug it into? I’ve tried everything except for the speaker component as the RCA doesn’t fit it. Please help as it’s been a days of days of trying with no sound. I’ve also tried all the Source levels in the Sonos app to see if that’s causing the issue, but that doesn’t seem to fix it.  Back of the record player and amplifierFront of record player and amplifierBack of the Sonos five with RCA cable connected 

I have a mix of old and new Sonos components in my house running S1: 2xPlay:5 (gen2), a Play:5 (gen 1), Connect:Amp and a few more. It happened twice that our kids or their friends see the Sonos prompt to upgrade to S2, and initiate the process without asking. They maybe think they're doing us a favor.The first time we managed to downgrade all devices to S1. The second time not. One of the Play:5 gen 2 speakers refuses to downgrade.I’m using the S2 app and follow all the instructions (reset/reinstall S2 app, reset speaker, etc.). The app finds the speaker and eventually starts the downgrade process. It shows a downgrading progress bar for about 3 minutes and then finally a message that it was unable to downgrade the speaker.No details about the error.I’ve tried this multiple times, with ethernet and wifi connection, I added the speaker to S2 and then completely removed and reset it. I read other threads on the same topic, but no solution found. I probably spent three whole days in my l

I am wondering if I use my old play 3 that does not have the blue tooth connection and I buy a new one. Will I have the blue tooth capabilities by accessing the one and play the music on all of them from streaming 

I lost my internet service and am waiting for the ISP to come out.  In the meantime, my neighbor is generously offered to let me connect to his router.  I have connected my mobile and a couple of TV’s in my house, but I am having difficulty connecting any of my Sonos products.  When I launch the Sonos app, at the top it says “WiFi isn’t connected Learn More”.  After tapping on that, it gives me another page with “WiFi isn’t connected AND You need to connect this mobile device to the same network as Sonos”.  At the bottom it has an icon indicating “Go to WiFi settings”.  After tapping on a WiFi screen pops up showing some of the available networks.  The top one is the one my mobile is connected to and it shows “Connected”.  I cannot figure out what I’m doing wrong.

I bought an in ground passive subwoofer and would like to connect it to my Amp. I ran 12 AWG wire from the sub to the Amp and then realized it was an RCA connector. Do I need to install anything between the RCA connector and the speaker wire? Or, do I just need to buy an RCA connector?

I am house sitting at the moment and the owner told me I can use their SONOS play1. If AirPlay was compatible with this speaker, I’d be fine but, as it isn’t, I have two questions:Can I log into my own SONOS account and use it with their speaker? How is it possible to log out of their account to log into mine? Would this mess up their system when they return to log in? If option 1 is not possible, can I log into my music service on their account and log out of it when I leave? They use SONOS in their main home - if I logged in, would they have access to my music service? I’m embarrassed of my music choices, so want to stay as private as possible! Thank you.

Last weekend, my Roam, which was about a year old, didn’t power on. Then, a few days later, my Playbar wouldn’t power on. The devices are on the same network, but they’re in completely different parts of the house, plugged into different power outlets, but it just seems like a very strange coincidence and makes me wonder if there’s malware or some other issue on the network. Or...it could just be coincidence.(FWIW, Sonos replaced the Roam already and the new one is working fine so far. They Playbar is out of warranty, but Sonos is trying to make it a little less expensive for me to replace.) 

Problem connecting sonos products to wifi..can someone please help 

I have successfully connected my Sonos One and Bean Gen2 to my Wifi on 2.4GHz. My mobile phone is connected to the same network wifi on 5GHz. In Sonos app, it shows “Sonos and your mobile device must be on the same network”. Actually they are one the same network but connected by different frequency channel. When I switch my phone to 2.4GHz, Sonos can be found without issue.I tried to connect my Sonos to 5GHz Wifi, and it couldn’t connect. I need my phone connect to 5GHz Wifi for faster connection. Can anyone help? Not sure if Sonos only identifies network by Wifi SSID.And can anyone help to confirm if my products (Sonos One & Bean Gen2) can connect to 5GHz?

I have no idea what Sonos is. But for the last year or so, I’ve been dealing with someone somehow having access to my Spotify through an app called Sonos. I have never sign up my Spotify on any of it. Im the only person who has access to my Spotify account.  When I speak to costumer service for Spotify, they were never able to solve my issue. I have changed passwords and logged out of all devices multiple times. Still, someone is able to invade my Spotify through the Sonos app and create a device named “Family Room”. None of my neighbors have families around me. I have never given my wifi password to strangers, only 3 people know it and none of them know what Sonos is. Regardless, I still changed my wifi passwords as well.  It got to a point that whenever I saw someone listening my Spotify through Sonos, I’d just take over the speaker and play Metallica, heavy metal and weird noises as loud as possible. Still, at least once a week for the past 18 months I play this game of logging myse

…would send Alexa response audio out through the Five - true or false?!I’ve googled this a bit and can see people suggest that it should, but I’ve just tried and hear nothing from the Five. Is this possible or have I misunderstood?If it is possible, aside from trying a different cable (that I know to have been working about a month ago) what troubleshooting steps can I take?

Hi peeps, does anyone know if the current Arc wall mount that Sonos sells is suitable for an earlier model Play Bar??

OK so I sold my Sonos amp and Sub and went back to a wired system which suits me better. I retained just a couple of Sonos One’s for streamed music which have always sounded great. However for the past 8 months or so the S2 app constantly “loses” the speakers and I have to go through the whole re-registration process which is inconvenient (the speakers are out of reach) and takes a long time.From browsing this forum, this behaviour seems quite common with WiFi only setups and has been blamed on the vagaries of the local network system and/or router. Now I’m a network engineer with 30 years experience and have spent considerable time configuring my local network to suit the Sonos products (including static IP’s). IMHO this is not something I should have to do - the average user should NOT have to jump through technical hoops to get his/her product to work.The bottom line here is that despite all the re-configuration, the app regularly loses the speakers and I have given up. So am I sell

I am considering getting a Era 100 to connect to my computer via the new USB-C Line-In. Before anyone jumps on me that it’s not its intended use, they actually mention it on the Era 100 product page it says: Line InUnlock new listening possibilitiesConnect a turntable, computer, or other audio source using an auxiliary cable and the Sonos Line-In Adapter. I understand the required sync delay when grouping rooms or wireless stereo pairs, but I’m hoping it’s less than 75ms for a single Line-In device with the new Era’s. I know most Sonos speakers there is a minimum 75ms delay introduced.  My question is, if you have a single Era 100 (not a wireless stereo pair, not grouped with any other rooms) connected via Line-In to a computer (or TV, or turntable) will you still get the 75ms delay, or is it lower?  Anyone with a single Era tested?  Since computer and turntable are being advertised as a feature of the Line-In and I know the delay was a discussed issue in the past using Sonos speakers

I currently have my Fives paired (L & R ) in vertical orientation but would like to flip one to the horizontal to better fit a shelf.  Any concerns about having them in different orientations?  Yes, I should just try it, but I don’t want to start moving stuff around if it’s a bad idea.  TIA

can you have one move on wifi and another on Bluetooth 

Having installed a new BT Hub I cannot get things to work again. (I rang the helpline which says it’s open until 19.00 hours at 18.12 but it said it was closed).I have a S2 Amp with hard wired new ceiling speakers.Despite powering down the amp and separately wiring the amp direct to the hub, I cannot get the app to locate any equipment.Does anyone have any suggestions?

So i cant use the old sonos app at all as it just tells me to download the new one, which i did, however my sonos is found but when i update my account it just stays on the page!!  

Hi All, Tried to update the Era100 that i recently purchased.I get an Error 30 just seconds before finishing upI also tried to reset the speaker, but again, i get the same error during the setup processThe update was attempted from an iphone 14 and from a laptop as well My Sonos setup includes1 playbar,1 arc,2 sonos 11 play 31 play 51 sonos 51 roam1 ray My network setup is a Ubiquiti setup with UDM pro SE,3 access points all previous setups/updates with the rest of the equipment were successful so far Any ideas on how to update it successfully?