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OK so I sold my Sonos amp and Sub and went back to a wired system which suits me better. I retained just a couple of Sonos One’s for streamed music which have always sounded great. However for the past 8 months or so the S2 app constantly “loses” the speakers and I have to go through the whole re-registration process which is inconvenient (the speakers are out of reach) and takes a long time.

From browsing this forum, this behaviour seems quite common with WiFi only setups and has been blamed on the vagaries of the local network system and/or router. Now I’m a network engineer with 30 years experience and have spent considerable time configuring my local network to suit the Sonos products (including static IP’s). IMHO this is not something I should have to do - the average user should NOT have to jump through technical hoops to get his/her product to work.

The bottom line here is that despite all the re-configuration, the app regularly loses the speakers and I have given up. So am I selling my Sonos One’s? No, because Alexa reliably “finds” the speakers every single time come rain or shine using either my Amazon Echo Show or the app on my phone. It has done this throughout all my network re-configuration and powering on and off of speakers.

You can see where I’m going with this can’t you? In my view the S2 app and/or possibly interface with speakers is defective. I’m sick and tired of manufacturers releasing flawed products and then blaming the consumer for not setting things up correctly. Sorry this turned into a rant but the time I have spent and wasted with this Sonos products has left a bad taste.

Hi @JonnyDotNet,

Thank you for the feedback on your experience with the Sonos S2 app.

I understand being a network engineer gives you an advantage over other users with regards to setting up your network. However, as you’re still having issues with the Sonos app not seeing your devices and you’ve been following the common fixes and tips given by the community, I would suggest reaching out to our support team.

While the community often fixes issues before needing to reach out, our support team have access to internal diagnostics capabilities which they can use to troubleshoot why your Sonos app isn’t always seeing your speakers.

I hope this helps!