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Mrtinsley
Contributor I
June 29, 2023

Problems connecting to new router

Having installed a new BT Hub I cannot get things to work again. (I rang the helpline which says it’s open until 19.00 hours at 18.12 but it said it was closed).

I have a S2 Amp with hard wired new ceiling speakers.

Despite powering down the amp and separately wiring the amp direct to the hub, I cannot get the app to locate any equipment.

Does anyone have any suggestions?

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4 replies

106rallye
106rallye
June 29, 2023

The Hub? Can you not temporarily connect to the router?

You could also have change the network credentials of the new network to the credentials of the old network. Then Sonos might not notice anything’s changed.

MrtinsleyAuthor
Contributor I
June 29, 2023

Thanks for your reply. By the hub, I meant the router. I have plugged it into that but the App says it can’t find the equipment.

I think changing the router credentials will create complications as several other connected items have been changed.

It seems odd to me that you can’t go straight the credentials on the app and change them.

 

 

controlav
controlav
Lead Maestro
June 29, 2023

It seems odd to me that you can’t go straight the credentials on the app and change them.

How do you think that would work exactly? The app uses wifi to communicate to the devices, and those devices still have the old credentials: the devices need to be told the new credentials but you just disconnected their network.

Hence the hoop jumping that is necessary to change wifi creds, and why leaving them the same whenever you change routers is always best (especially if you have 50 or so Wifi connected devices).

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
MrtinsleyAuthor
Contributor I
June 29, 2023

I’m not tech savvy enough to know but given that the app is on the same iPhone that picks up it’s wi-fi from the new router, I would have thought it should patch across. I would have thought a router change is quite common with people switching between suppliers. Hopefully the support line can assist.

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