Answered

Hi all,I have a Sonos Amp and a Sonos Arc and want to control them with a a Google Hub Max which I thought would be simple but it seems not to be.Firstly, the Sonos app only lets me add voice control to the arc (I know the amp doesn’t have that functionality built in). However I don’t want the arc to have voice control because it’s in a very close room to the amp and the Google.  Does anyone know if it’s possible to set things up in this way? I tried setting up the arc with voice control and then removing it - no luck. Even when I have both the arc and the Google using voice I can’t get the Google to control the amp. In addition when I try and speak to the Google the amp also answers from the other room with something completely different when I though they should be sync’d in some way.All rather frustrating in a first world way and makes me think it’s just not with nothing with Google/Sonos integration as it seems buggy and not a great experience.Thanks all.

Is there a widget for iOS that will implement a 30 second or variable timed mute so that I can mute periodic advertising?

I use Sonos primarily to play music stored on my Windows computer. It is all organized in itunes, with many Playlists. I open Sonos and go to Music Library > Imported PlaylistsThe issue is that my music files seem to be in many different locations on my computer. I can see this in itunes if I right-click a song and select Show in Windows Explorer--the songs are all over the place.  And I sometimes get errors that Sonos cannot find a song.Can I go into File Explorer and move the music files around so that all the songs are stored in the same folder in just one location? Then I would go to Sonos > Manage > Music Library Settings > Folders and list just the one folder.This seems too easy--what am I missing? What other files would need to be in the folder with the music, such as a library file? I don’t want to totally mess things up.Thanks in advance for your advice.

I have a lot of Smart Home devices controlled by Alexa in my home in Portugal.I am now very disappointed to find that my newly purchased Sonos Arc does not have Alexa voice facility.Could anyone advise if the problem is with  Sonos or Amazon Alexa?Thanks.

I’ve outsmarted myself and need help! I thought it would be cute to have Men at Work play “Who Can It Be Now” when the Ring doorbell is pressed.  Now it’s driving us nuts and I can’t figure out how I set it up so I can stop it. I’m embarrassed to say that not only does the music play, the Hue lights come on and the Alexa devices all make it abundantly clear someone is at my front door. I know, it’s insanity. But if I never hear that song again it’s too soon. Please don’t judge, just help.

Hi,Been trying for days to get alexa working on my two Sonos Ones. It had been working reasonably well for a couple of years but recently tried out Google assistant (which I can add just fine) and now when I go to re-set up Alexa in Voice Services in the Sonos S1 App (Huawei Mate 20 Pro, v 11.2.12 - have also tried on another android tablet running the same version of the S1 software with the same results)  after selecting the rooms, I press the black “Sign in to Amazon” button but can’t get any further, only get the grey spinning wheel and then “There was a problem adding Alexa”I’ve tried:Everything from these two threads:Disabling my firewall Signing out of all other Amazon apps on my phone Disabling and reenabling the Alexa Sonos skill Removing the devices and re-adding them in the Alexa App Uninstalling and reinstalling the Sonos and Alexa Apps Power cycling the router and the Sonos devicesI suspect the issue is something to do with the Sonos app not launching the browser to allow

Hi allI’ve recently set up a new amp with existing in ceiling speakers and it works great. I’ve also connected the amp to a 2018 LG OLED via hdmi arc which pushes the sound out through the in ceiling speakers - also great.The issue I have it switching off the amp to return to playing the tv via a sky soundbox (also conducted to the tv via hdmi). This seems impossible to do, other than by physically unplugging the amp from the arc hdmi port on the tv.  I only occasionally play the tv through the in ceiling speakers but it would be nice to find a slicker solution than the above workaround.I have seen similar posts without a solution from a couple of years ago so I thought perhaps someone might now have found a fix.cheers.

Just over 2 weeks ago, my Sonos controllers have all stopped working correctly.They all say “No music selected” and the play/pause buttons are greyed out.  The queue sometimes is empty, sometimes shows an old playlist.  I actually found today that one of the controllers was telling me that it was playing something I was listening to a few days ago via Spotify Connect (but not any more). This is a problem on Android, iPhone and Mac.Also, the volume controls are weird - on the Mac, some of them are unusable, on the Android they are all positioned at 0.  (But on Android they still work when I change the volume.))I can play new music fine, but just not pause it once it starts!  Voice control from both Alexa and Google works normally and is the only way I can really control the playback.  Occasionally, after replacing the queue I can select something from the queue to skip to, but not always. Some other things work OK, like displaying and changing room groups.  I can also use Spotify Connec

As per title. When playing music with my beam and 2 simfonisk speakers in surround mode the right rear surround intermittently breaks up/cuts out. it works fine as an individual speaker in the same position. I have submitted diagnostics in case helps anyone from Sonos identify the issue. Thanks for any advice/thoughts. 

I have three stereo pairs  Ones  Fives (w/sub) and Moves. I no longer can get all of them to appear in S2 on my cellphone nor on my desktop.  When I open S2 a random stereo pair is there and it works flawlessly.  Close S2 and reopen it again and a different stereo pair is in S2, and t works flawlessly.   But I want ALL the speakers to be in S2 at the same time!

Just purchased a new Beam Gen 2 and a pair of one SL speakers.  For TV I use a TCL 65r646 which supports eArc.   i have Sonos connected to tv via earc using supplied hdmi 2.1 cable and an Xbox one S connected to the TVs high speed hdmi port also via hdmi 2.1 cable.  I have tried what seems like every setting combination possible between the tv and Xbox, gone through the Dolby app setup on Xbox yet still the Sonos app does not show atmos while playing content I know it atmos enabled.   any help is appreciated.

How can I listen to old recent radio shows on Sonos. I can access them on my phone from the radio station web or app but I am unable to transfer to my Sonos sound system. 

I have a fairly small TV room - 12 ft x 13 ft, with 8 ft ceiling and the main seating position 10 ft from the TV.  The room is fully enclosed.  Also, the TV is in a built-in cabinet with the main part 51 inches wide (pictures here). That would only leave 3 inches on either side if I place the Arc there. That is lower than the 4.5 inches recommended. It is somewhat offset by the fact that the front 1” or so of the Arc would be positioned in front of the cabinet wall (you can see the lip in the cabinet picture ).  I am wondering if I would be able to get the surround effect of the Arc given the cabinet and low-ish ceiling. Or would I be better off with a Beam 2?  

Ee hebben een arc een sub en twee sonos speakers de ene is een SL en de andere niet. Deze zou dus de google spraak assistent moeten ondersteunen maar zodra ik hem verbind met de SL speaker gaat de microfoon uit en die is niet meer aan te krijgen. De arc blijft het wel gewoon doen. Hoe krijg ik de spreker werkend met de spraakassistent? 

1366507793very rarely can I play music through all speakers without one or more speakers constant connecting / disconnecting. It is often also very slow to toggle speakers on : off.  One speaker is wired and is driving Sonos net. I’ve tried all channels with no better luck. What can I do? I think a boost would not help much, correct?  Should I try to hard wire more? Or disconnect all?  Also how does one generate the connectivity matrix so that I can further debug? thanks 

The Apple Music App doesn't allow you to to play shuffle for all the songs/albums when you're in Sonos, like it does when you're not in Sonos.  Is there a plan to change this?  It's such a great feature and would really like to see Sonos incorporate that feature. 

Hi, I've recently upgraded to the Sonos Beam gen 2, mostly for the Dolby Atmos, I'm thinking of upgrading my Amazon Music Unlimited to Ultra HD for the improved bit rate, will Sonos support the Dolby Atmos tracks available within this upgrade?

I have currently x 1 Sonos Play:5 (Gen 1) and three Sonos Play:1s all of which I cant use with the new software and cant paly things like BBC Sounds or Airplay. If I was to get a new Sonos IE the portable one can I use the New Software and play say BBC sounds through this and through the other older speakers?David Moderator Edit: clarified current models owned.

I have been through all the discussions I could find on this topic but am still having an issue and those discussions are closed.I have updated Windows 10, made sure .Net framework is enabled and up to date, uninstalled (and made sure all files were deleted) and reinstalled, etc. - when I launch the controller I am still getting ‘Unable to load pcdcr.dll’ message Ready to throw SONOS out the window !!! I won’t go to the new controller as I am still using a Connect device in my office. Appreciate any help before I just give up and sell my stuff on Ebay…. Thanks, Randy

Hi, I have got Play1 and I am thinking about switching from Spotify to Apple Music, which means I would need to upgrade to a speaker, which supports Apple Music. My question is can I use the old speaker in a pair (with the one supporting Apple Music) or do both speakers need to support same streaming services in order to work in stereo? Hope I am making sense :) Thanks for the tips in advance.

I’m hoping someone can solve an issue I’ve had for years. I have a Sonos Play5 and a 1 --both first gen.  I like the sound, but the connectivity has always been buggy.  Half the time I open the S1 app from my iphone (or wife’s pixel phone) it says it’s unavailable or it just won’t play music. Half the time it works fine.  Sometimes it works fine and then stops working.   It’s buggy.   I wonder if it has to do with my Eero mesh wifi system.  I have the main eero hub and two satellites.   Could it be that the sonos (which are both in the same room, living room) connect to the main Eeero and the phones may switch if I go to a different room?   Could that cause connectivity issues?  Or could it be something else?Any pointer on getting this to work more reliably would be great.  I’ve called sonos many times over the years and they’ve helped trouble shoot the issue -- sometimes they help, sometimes not, but regardless, a few days later it’s aways back to buggy.I’m considering getting a diffe

I saw the announcement recently of the new Dark Mode being available on the S2 App.But it’s not visible for me…I am using the Android S2 App, v13.3.2. I go into Settings > App Preferences. There’s no option called ‘Appearance’.I did a Logout/Login on the app, but that didn’t change anything.What’s going on? Is the Dark Mode only for Apple OS?

Hi there,I realise that what I’m asking may not be doable but if anyone can answer they’re likely to be here.  Here goes:I live in a small house in Melbourne Australia and would love to invest in quality speakers and sound but ideally don’t want to have to buy a different set of speakers for each of my audio uses.  I’m wanting to know if there’s a sonos setup that could achieve my aims.  I want my speakers / setup to:connect to the tv for a home theatre experience. play music from a turntable. stream music eg spotify.   AND last but not least play audio from my computer / audio interface.  Ideally this would include being able to be done “live” eg using a program like Ableton where I am performing / writing music tracks on the fly.My sense is I could probably do the first three pretty easily - I would need Port / Amp or Five to be able to play the turntable.  I am leaning towards getting the Sonos Arc for the TV but would be open to two Sonos One or two Sonos Five if that could work in

Hi, I noticed that the settings menu has changed for my tv setup. I used to be able to adjust music level and tv level separately for the subwoofer. On the surround audio the 2 options are there still but for subwoofer it’s one level adjustment for both which is mildly irritating! Anybody able to shed light on it? Thanks in advance 

Hi. Ok, so my Sonos Roam is connected via bluetooth to my laptop. However, I need it to connect to my Sonos One via Wifi. When Roam is paired to laptop via bluetooth, the blue light is on (indicating paired I guess). However, i was expected it to simultaneously be connected to my Sonos One via wifi. That does not seem to be happening. Please don’t tell me this can’t work.Its literally the only reason I went with Sonos (to connect via bluetooth from the Roam while both my Roam and One are synchronous via Wifi)