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I’m using an LG OLED55B6 TV with HDMI ARC output to HDMI input of Sonos Amp. The Sonos Amp powers L&R passive front speakers and is also connected to Sonos Sub 3 and 2x Play Ones as rear surround speakers.Using a Dolby 5.1 source from Apple TV 4K fed to TV via HDMI 1 I can only get ‘PCM Stereo’ shown on S2 App, confirmed by the Play Ones outputting  the same signals as the L&R front.Sonos CS tell me that with passives connected as front channel, the Sonos Amp will only operate in 2.1 mode. Before returning the kit to Sonos, has anyone managed to get a Sonos Amp working in 5.1 or, more accurately, 4.1 since it has a ‘phantom’ centre front?Any advice or comments would be much appreciated! All the research I did prior to purchase indicated that 5.1 was possible with this configuration.Many thanks,Melchet.

i have a lot of drop out from some speakers using Spotify with the errors “unable to play song - the connection to spotify was lost” and also unable to add titles to queue. THe first 15 seconds of the song will play and then stop. i also get an error saying the wifi is unstable but i am running on sonosnet with some hardired speakersWifi channel is set to 11 with sonos net set to channel 1. i have tried moving the speakers or swapping speakers between rooms but the error still exists. Up to a month ago i had no issues. I dont want to invest in a boost unless i know that it will solve the issue. As far as i can see hardwiring a speaker and having a boost should perform the same.i have submitted a diagnostics report 1607533454

HiI have a number of Gen 2 and Gen 1 devices. As a number of my gen 1 devices are fine, I refuse to just scrap them to move to the full app.Up until recently, everything was working fine. I have been using the gen 1 app and have both gen 1 and 2 items working fine.  3 of the gen 2 items had alexa integrated in them.Then over the weekend for some reason my sonos app lost all my devices bar 1.  A quick power reset didn't work so I had to manually reset and connect them again (pain). Now I have all the items back, but I can't get Alexa working on the 3 devices.When I go to add the voice control in the gen 1 app I keep getting a “there was a problem adding alexa” issue. The voice contol button on the sonos devices won't turn on and I can't enable the voice control.I've tried deregistering all the devices on Amazon, deleting the skills in Alexa, but still have the same issue.  The fact that the Alexa app can connect to them tells me that its an issue on the Sonos side.Has anyone any ideas o

hi there this is my 1st post i currently own a sonos arc 2 one sl and sonos sub i also have a samsung qled q90r 2019 model tv and this tv has been promised earc update for almost 2 years nowwell today the update for the tv came in version number 1387.1 however now when i turn on the earc mode which wasnt there before from off to auto my sonos will not produce any sound at all until i switch it back off,on a seperate tv thread other users with samsung soundbars and various av receivers like yamaha and such all can turn this option on and benefit from the earc featureshowever those of us on the same forum with sonos sound systems can get nothing so far could this please be looked into with an update and if anything needs trialed or tested i am up for doing so thanks

Hello,I recently purchased HDFURY ARCANA. I connected my Apple  tv 4k(latest) to Sonos arc for audio and BENQ TK850 Projector for video. Both with ultra high speed HDMI cables. Everything works well but I am not able to control my SONSOS ARC volume with apple remote anymore. Without ARCANA( if I connect my Apple TV  to benq and use it’s eARC to SONOS ARC, I could control the volume. Is there any fix for this remote problem?Note: Benq TK850 eARC supports only two channel stereo so it’s not really a true eARC.

Is there any plan / ETA to have line-in on a Sonos Amp / Port as an Airplay 2 source so that I can listen to my turntable also on my homepods mini?

Even when i Am sure that im listening dolby atmos ,in sonos app appears only 5.1,so i need to go to the arc then i unplug it, wait for a minute and finally appears Dolby Atmos in sonos App, after three hours… dolby atmos is leaving again, its so frustrating, thanks for your help!!

Hi,Hi, Been using Virgin Media V6 with a Beam and Ones for surround.  No issues at all. Virgin recently upgraded firmware to their V360. Since then, I have dialogue synch issues. Some channels it’s hardly noticeable and other channels are unwatchable. Virgin have no idea. Sonos support ran diagnostics and said there were no issues.Turned off Dolby (Virgin forum suggestion) but it made no difference.Anyone got similar problems?

So disappointed with my Sonos. Cannot connect via the app. Always says "cannot find existing Sonos system" .Yet a scheduled playlist I set up years ago on Plex still regularly plays at 7:30 everyday. How is it that Plex can connect to Sonos without a hitch to but the official Sonos app fails. I had plans on buying a Sonos for every room of my house, but that would be a waste of my time and money.I have tried Sonos support and I'm tired of being told it's my WiFi that is the problem. I have superb WiFi.  The app fails to connect even when I plug a network cable directly.You have lost my business Sonos. Congratulations on your total failure. 

Over the past few weeks I have had a number of issues appear with my Sonos system. I have tried resetting, reconnecting, moving, wiring in, and a # of other remedies hoping to fix these issues. (Please note these are all related to trying to play music, my soundbase connected directly to the TV never has issues). I have 3 Ones, a Play:5, and a SoundbaseAirplay is unable to connect to the Sonos (sometimes) - it just spins, and spins, and spins and then says it cannot connect Once I am connected to a speaker it is almost guaranteed it will drop connection in the first 5-10 minutes. If I am able to reconnect, it will not happen again Occasionally, if #1 or #2 happens, I can go straight into the Sonos app on my phone and see the speakers and play that way without issue. HOWEVER, sometimes I cannot even see my speakers through here, and it give me the “Lets fix it!” prompt like it wants a new network. If I do this, it finds all 5 of my speakers. I have done this multiple times, and nothing

Ever since the last update a couple weeks ago,  my beam (gen 1) no longer automatically selects my TV as its source. Prior to the update, whenever I switched input on my tv, my beam would continue to stream audio from my TV seamlessly, eg switching from freeview to nvidia shield would not affect the audio output. But now, everytime I switch input, my beam deselects TV as the source, causing the audio output to stop. I then have to open up the slow-loading app and manually select TV as the source. This happens everytime i switch input, and the only way to get back audio is through the app. Am I doing something wrong/is there a way to fix this? Its very inconvenient 

I have a music library on an external USB drive to a Samsung Galaxy tablet. I have just “upgraded” to Sonos S2. Now when I want to “Add Shared Music Folder” to the Music Library Setup, it no longer gives me an option to browse, I can only fill in a box that wants an address string for the folder.Whatever I try for the folder, I only get the response that “The computer ……. cannot be found”. I am guessing at the folder path so I assume that it is wrong, but it may be right and I have some enable/disable settings wrong on the tablet which is what much of the frequent problem advice seems to suggest.What should the folder address be so I at least start with that correct? \\Galaxy Tab A (2018, 10.5)\Tablet\USB Storage 1\Music\ is a typical failure.  

I have two annoying problems with my Sonos speakers since we have moved house.Setup:Room 1 Living Room: Sonos Beam + Sub + 2 One (5.1 setup) Room 2: Kitchen: Sonos They all work via WiFi and are directly connected to my router (so no Sonos AMP).Problem 1: TruePlayI used TruePlay in my former home and because we moved house I needed to setup TruePlay again for my Living Room 5.1 setup. I first disabled TruePlay and then tried to setup TruePlay again. The procedure goes fine until I try to finalize the setup and then I get an error and am unable to complete the procedure due to an error. I have tried resetting all Sonos speakers, reset my Router, changed the WiFi SSID, tried disconnecting Bluetooth devices from my iPhone, tried another iPhone. But nothing seems to work to get TruePlay working again.Any idea how I can solve this problem?Problem 2: Rooms keep re-arranging and 5.1 keeps disconnectingSince a week every day my speakers keep getting a new room assigned. So I have two rooms and

I currently have a play 3 in my bedroom and it’s great for music.  I’m going to upgrade the sound on my TV so I’ve considered buying a Beam.  How is the Beam compared to the Play 3 for music? If I buy a beam I will move the Play 3 to another room.  Will the sound quality for music on the Beam be comparable to the Play 3?  If not I’ll just buy a lower cost sound bar for the TV and keep the Play 3 for music.Thanks

Hello; I’m using a Samsung TAB A for my Sonos 2 controller, version 13.3. I want to upgrade to a Windows 10 or 11 Surface Pro 7 Notebook, so will the Sonos 2 controller load and work on a WIN  10 or 11 device? The online results are contradictory & not clear, nothing new there! Thanks, Stef 11

I’ve noticed that our Roam stereo pair occasionally breaks every wk or 2 and forces us to re-pair them. Any idea why this is? Are they turning themselves off to save power and then forgetting their st. pair? Anyone else experience this?

Hi all , I currently have a Yamaha sound bar that's rated at 120watt power output , ideal listening volume is near 80 on the volume slider , my living room is about 13ft X 12ft and I sit about 10ft away from the TV , I'm worried that if I get the gen 2 beam that it won't be as loud because Sonos don't specify the power output , does it go fairly loud ??? Considering the size ?? 

Hi all , I'm thinking of getting the beam 2 but I need to check a couple of things before I get one , I know it doesn't have Bluetooth but 1 ... can I play music files off my phone on the beam gen 2 ???? And2 ... can I play internet radio stations via the app ??? Thanks  

I have two amps.  One is for outside speakers, and one is for inside speakers.  I wanted to be able to play music outside, TV inside, and same play on both inside and outside.  Is there a way to create a group where same plays on both?  In the app it says group is only available with 3 or more rooms.  Wondering if a room can be added with only two amps, therefore, allowing the two amps to play same thing?  

HelloI have an issue: on my Mac (latest OS) the S1 Controller can't connect anymore to my Sonos Devices. I restarted router, switches, all Sonos devices one by one. I can control them from my Samsung Mobile and from an iPad. I reinstalled on my mac, connected the system but always get the following screen.Any Idea?  

Hello, I have received my new sonos arc yesterday and after multiple tests, reboots and customer support advice it seems that the soundbar is broken - even simple stereo plays from right speakers only and left channel is very distorted and coming out from mid right side.  It seems to me that only 1 or 2 speakers out of 11 works. My question is - is there any way to test individual speakers? I know I will get a replacement, it’s not a problem but I’m bit concerned that the new soundbar may have similar issues. At the moment it’s easy to notice the problem but I’m worried that if it’s just one or two speakers dead, especially the upfiring or one of the center ones it will be quite difficult to pinpoint it. Thanks

I recently got a new play bar and move my beam to my bedroom TV. At first we connect and play music but would not connect to the TV. Now I can’t even get it to connect to the app. Solid white light on top.  Never gets to orange/white or green.Diagnostic confirmation 175169223.

Hi there.  Just wondering if there is anyway disconnect from Tune-In Radio and just add internet streams with out it?  I've got all kind of urls I use with JRiver and on my phone.  Stream quality is higher, delay is shorter and no ads.Thanks

Hi All I have a Sonos Beam (Gen1) and a Sony TV. (But I don't run the full Sub and Surround sound configuration). I'm happy enough with this and Movies play back through it really well.However most standard TV is transmitted as basic Stereo or Dolby 5.1 which is obviously has a much lower effect for general playback. Recently the Sony TV developed a fault and as it is still in warranty Sony will be replacing with an upgrade.They will be replacing with the below upgrade.https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/xr-50x90j/specificationsOne of the features is Sound upscaling which is all good stuff and will try and increase the sound quality from Stereo to 5.1 and so on and so on.Im a little concerned however this benefit wont be passed to the soundbar and lost along the way does anyone have any experience with sound upscaling and the resulting output.Again not looking for excellence just any improvement.. :)KrPaul

While playing music from Amazon music on Sonos the songs skip constantly. When I switch to another streaming service on Sonia they work fine.