Enthusiast II

Answered

Sonos Roam flashing red light on charging base

22 replies
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I noticed this morning the battery was low on the Roam (amber status light), so placed it on the Sonos charging base. Just noticed the base itself has a flashing red light on front.

Does anyone know what this means please?

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James L.Answer

Retired Community Staff

Definitely red, can tell next to the amber light on the Sonos.

Also I've now fished the plug out of the cabinet, it's what appears to be an Apple Watch or iPhone (folding) rather than multi. I've swapped in an Anker PowerPoint 5 until I can retrieve the Sonos one from storage.

Thanks for the fast reply!

Some older iPhone chargers are not strong enough to effectively charge Roam, either via USB-C or attached to a wireless charger, so that is likely what was causing it here; either that or a misaligned Roam.

I’m glad that it’s red, since that indicates a temporary issue while charging. An amber light could potentially mean a hardware fault with the charger so I’m glad it’s not that.

The Anker PowerPoint 5 is definitely strong enough to charge Roam so you shouldn’t have issues with that one, or indeed the Sonos charging plug that came with the charging pad.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

G

GuitarSuperstar

Lead Maestro

Are you sure it isn’t a flashing orange light? If it is flashing orange, the charger is experiencing a fault condition. You should contact Sonos Support.

https://support.sonos.com/s/article/226?language=en_US

"Receive with simplicity everything that happens to you." - Rashi

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twukAuthor

Enthusiast II

Definitely flashing red.. I'll try to get a video of it.

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twukAuthor

Enthusiast II

Now that it's nearly charged on a different charger, if I move it back to the Sonos charger the charger no longer flashes red. I've seen this once before, and now wonder if it happens when the Roam battery is nearly flat.

Looks like I'll have to run it flat and try again to reproduce the issue.

buzz

Grand Maestro

ROAM’s bottom light will start flashing as the battery approaches full discharge. I would hate to be forced to differentiate between ‘Red” or “Orange” for the color of that light.

Experiment with rebooting the charger.

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twukAuthor

Enthusiast II

How does one ‘reboot’ a charger? The light is very clearly flashing red btw, easy to tell as the light on bottom of the Roam is orange or amber.

buzz

Grand Maestro

Remove the charger’s power.

I guess that I’ve never had an orange light at the bottom. I have seen orange at the top.

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twukAuthor

Enthusiast II

Maybe I'm not being clear enough. The red light is on the Sonos wireless charging base, NOT on the Roam itself.

buzz

Grand Maestro

Chargers must be different outside of the US. I’ve never seen any status lights on my charger.

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twukAuthor

Enthusiast II

Chargers must be different outside of the US. I’ve never seen any status lights on my charger.

It's strange because there are no visible lights on the outside of the charging base. This light shows ‘through’ the plastic on the front/middle of the base.

James L.

Retired Community Staff

Hi @twuk,

The red light will flash on the wireless charger if it detects something that it is unable to effectively charge. I’m able to trigger mine consistently by placing it upside down on top of my laptop, or any other metal surface. It may seem obvious, but are you sure the charging pad is in the correct orientation? The smooth plastic side should be face up, with the rubber side on the bottom. If it is correct, make sure the Roam is positioned correctly on the pad, not overlapping the side, and with the logo side of Roam facing away from the cable.

If this happens again, be sure to submit a diagnostic and either post it here or get in touch with our customer care team, and we’ll look into it further :slight_smile:

Chargers must be different outside of the US. I’ve never seen any status lights on my charger.

Your charger will also have this light, it’s just rare to see it activated :smile:

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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