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I have recently changed my router and on trying to get my Sonos system back on line I cannot get all my system on either my iPad or my iPhone. I can get each unit to work but my Play One and one of my One SL’s appear on my iPhone and my other One SL and my One appear on my iPad. They all appear on my computer if I login on Sonos but I cannot get all 4 units to appear on the same app !I’ve tried resetting the router, factory resets on each unit, deleting and reinstalling the apps and for about 5 minutes yesterday I got everything working on both iPhone and iPad but a few minutes later I got the message saying that it couldn’t find my system and then it found only two items.I’ve done everything I can think of so any help welcome ! 

Recently changed mesh router system and plugged and unplugged all the sonos devices and the NAS where the library resides.  Did same with router too a few times.  Use a boost and 7 devices connect to it.  Everything works fine except when I reindex whether using app via ios or pc it starts then never stops.  Chatted with Sonos support and in both cases fiagnostics show reindexing wasn’t happening even though the app indicated it was running.  No error message just keeps going on for over an hour if I let it.  Was told to call in during office hours but wanted to see if anyone had suggestions.

Hi, I’ve been having constant issues trying to update my beam and can’t use it for many weeks now. She will work alone with TV, but can’t use in 5.1 configuration or send music through it, she’s not part of my system anymore as I can’t do this update.I have the 1013 error message code. I’ve been through all the proposed solution, I’ve factory reset my system several time, nothing will do, can’t update.Here is my diagnostic report : 1410586573 Hope someone can sort this out as it is super annoying… Thanks!

I just installed a Sonos surround sound system for my TV HDMI ARC output -- Beam, Sub, two One SL’s, all brand new, latest generations.  The TV puts out the HDMI ARC signal from several sources (cable box, Roku Ultra, Blu-ray player), all fed to it through an HDMI switch.  It all works perfectly.I want to add Bluetooth headphones for use when the speakers are otherwise silenced.  If I install a Port, and feed the audio out to a Bluetooth transmitter, will the signal persist if the speakers are muted?  Or is some other solution possible?  If not, perhaps Port is not the answer, and then, what is?The TV has optical out but works only when the signal is from the cable box.  I’ve researched this with Aluratek, the maker of Bluetooth transmitter/receivers, and determined with them that this, while unfortunate, is expected.  And the TV has no aux out.Thank you.

I have all my speakers set out and working on my desktop app but the iPhone app has dropped two of them. No point in rebooting speakers as they are working? Any ideas?

For some reason I’m only showing Stereo PCM in the Sonos App on everything except for when I play something straight from my TV.  For example, if I use the AppleTV or PS4 it is Stereo PCM.  If I just play straight from an app on my smart TV it will be 5.1.  I bought this TV in 2014 and the only streaming app it has is Netflix so haven’t been able to see if I can get Dolby Atmos out of it.Is it possible my TV can only receive stereo sound through the HDMI ports?  Seems weird that I can get 5.1 out of the TV, but not if I use an external device.  I’m not opposed to buying a new TV to fix the problem, but I just want to be sure that the TV is actually the problem before I do that.

I am running Sonos S2 through 7 Sonos devices.I want to know if I can tell my Alexa Dot to play something through my Sonos system. When I try this now, Alexa tells me it is using Amazon Music and then plays the song through the Alexa device, not Sonos.If this IS possible, is it also possible for Alexa to launch songs or a Playlist from my personal Music Library and play them on Sonos?I have many songs and Playlists set up in itunes. I launch Sonos on my computer, use my Music Library to add a Playlist or songs to my queue, and Sonos plays my music just fine.I have enabled Sonos in my Alexa app. I have both Sonos and itunes open on my computer.Thanks in advance for any advice you can give me.

so i just bought a 2021 samsung frame and added the arc to my set up.    I have not installed the arc yet as it requires different wiring than playbar.   I m reading everywhere that the arc does not play nicely with the Samsung frame from previous years, can any one comment?   Has this issue been fixed

I have a Beam for my tv which I also connect other Sonos speakers to for surround sound. Every time I turn my tv off, and then back on, only the Beam stays connected. Is there a way to have all speakers connect when turning on the tv so I don’t need to sync every time? I’m just being lazy, but it would be nice.  Thanks!

Moved into new place with the typical Bose (dumb) speakers in the ceiling...wires hanging out of wall in cabinet.   I have 3 Sonos speakers working great now - but hate to see these existing built-in speakers go to waste.  How can I use them as part of my system?  Assume there’s some device I’d need to purchase, then hook up to the speaker wires?  Info I’ve found online is a bit sketchy - so I will appreciate  the specifics on how to make this happen.  THANK YOU

I have a sonos beam and wish to connect it to a cd-player. Is this impossible or can I buy some sort of box that the cd-player can be connected with, which also connects to a sonos beam?

Hello Everyone,Thanks for welcoming into community. I’m french guy living in Sri Lanka.I’m using two Connect Amp1 with wifi.My iPod is connected with RCA behind one of Connect Amp.Until recently, music source selected to listen my Spotify playlists was through my iPod (see enclosed picture). Cause here in Sri Lanka datas for wifi are not unlimited and GB packages expensive, so I have downloaded all my Spotify playlists not to spend datas and it worked perfectly.Recently, no sound is coming when iPod is selected as source in Spotify app.Music only works using Sonos App. I have to select Bureau + Bureau 2 (my two Sonos amplifiers) on selected source on Spotify app on my iPod and then only works through Sonos App.So I feel it’s using Spotify in a way i don’t know, and not my iPod Spotify playlists, cause my GB are spend much every day…Any help would be grateful, Thanks ! 

J’ai déjà reçu ma barre de son Beam 2, mais je suis incapable de la connecter! J’ai toujours un message me disant qu’un appareil interfère avec la connexion HDMI.Pourtant, j’ai seulement le décodeur qui est branché dans le HDMI 1.Je dois faire quoi pour me débarasser de cet interférence? 

I have 3 connect:amp running at the moment and one amp shuts down after plugging it in after about 5 seconds. No amber light, it just goes white when plugged in and then turns off. The outlet is powered and stable. Previously the amp worked fine for years so I don’t think it is a short in the speaker system, as nothing has changed. one day it was turned off and now it won’t turn on.  I don’t know the specifics of the speakers - my landlord has them installed and they are built into the wall.  Any suggestions?

Hi. Just looking for a 35cm or 50cm white power lead for my Five's. Everything seems to refer to Play 5's. Are they the same ? Thank you. 

I have an original LG oled B6 TV which does not have eArc.Currently I am using a Denon 5.1.4 setup and have my sources plugged into the Denon and my 2nd HDMI out into the Syncbox, everything works perfectly.Is the HDMI on the Arc bi directional?Would this workSources-SyncBox-Arc-TVAs from my understanding going this other route loses me Hi Res audioSources-SyncBox-TV-Arc as wouldSources-TV-SyncBox-ARC which would also render the syncbox useless

Beam has been connected to LG tv, ARC input for about 3 months. On about 1/12/21 there was a Virgin Media tv outage, which appeared to coincide with an LG software update. The TV & VM box had to be powered off to reset. Since then the Beam cannot be reconnected. Error msg “A device is interfering with the hdmi connection” - But nothing is connected, all is as was before the VM outage 

Hi everybody,I’ve juste have my new Sonos Beam Gen 2.When I've tried to link my Apple Music account with the Sonos App, nothing happened.I’ve chose the “I am already a customer” option, and after that nothing happened, only a white screen.My wife try on her phone (meine is Xiamo Mi9TPRO and her is a redmi note 7), and the result is the same. Does anyone have the same problem, or better, a solution ? Thanks from France.

I would like to stream music into my receivers (I have 2) - will a splitter on 1 Port work for 2 Receivers? 

With the recent announcement of Amazon HD music support I was wondering if your playback source effects if music is HD or not. I stream my music via wi-fi from my Samsung Galaxy S21 Ultra and am not sure if playback is in true HD or do I need an external converter. Thanks for your help.

Sonos one speakers set up as surrounds, but one stops playing sound after a few seconds but still shows connected.

Playbar with two play 1 speakers. After reconnecting them one of the play1 has no sound but can control the volume

Does anyone know if I can setup a Beam 2 and configure in-ceiling speakers for the down firing Atmos elements (instead of relying on the Beam 2 virtual up-firing ) ?(i’m awaiting installation so apologies if this question has an obvious answer, and i’m using completely incorrect terminology)Thanks

Hi! Playbar connected to Samsung tv. No real issues for several years since new. Suddenly the volume increases to max automatically. Whenever I press almost any button on Samsung remote this happens. I’ve done complete Wi-Fi reset. Tv reset. Remote reset. Playbar reboot and reset. No fix yet. Can anyone help? Thank you!!

Hello people,  I just realized that my Pandora (opened on Sonos app) only shows and plays 4 of my 80 channels.  When I try to turn on Sonos from Pandora app I get an error message saying system unavailable.  It works fine from Sonos controller but with only 4 channels showing .  I have removed and reinstalled the app and it still just shows (same) 4 channels.  Has anyone run into this issue or have a fix?