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Hi guys looking for a little help here. I have an old ZP 90 that has stopped working, I tried to do the upgrade and purchase a new port. I was halfway through the upgrade and had to leave the page before completing sale. When I logged back in to complete the purchase it showed that unit was already upgraded but I hadn’t completed order. I’m now trying to reorder and arrange delivery but can’t cancel previous upgrade and restart. I talked to someone in support who helped with another issue but couldn’t help with this order. I’ve called sales and also emailed them a week ago but still no luck. Today on trying to contact sales again Message says unavailable try support online! Cheers Shane 

I just got a new Sony TV (2021 Bravia X90J) and can’t get the remote to properly control the Playbase volume. After I successfully (according to the Sonos app) pair the remote, the remote will decrease volume (when the - volume button is pressed) but won’t increase volume (when + volume is pressed nothing happens). Any ideas?

I just purchased the Sonos Sub (3rd gen).  Dropped $750, it’s beautiful, was excited to try it out. After hitting the join button and doing the NFC phone connection, it prompts me to choose a wireless network.  It can’t detect any 5ghz networks.  I live in a densely populated area and so there are plenty of both 5ghz and 2.4ghz networks, but it can’t detect any of the 5ghz networks. I only have a 5ghz network at home; I don’t have a 2.4ghz, so that’s not an option for me to connect to. The tech specs clearly state the sub connects to 5ghz wifi.  What gives? https://www.sonos.com/en-us/shop/sub#2WiFiConnect to WiFi with any 802.11a/b/g/n 2.4 or 5 GHz broadcast-capable router.

Hi,I am new to the Sonos ecosystem. I am using a Five with streaming and Line-in. On the Sonos app I find that at around 25% on the volume slider the sound is almost imperceptible.I’ve added the screenshot below. This makes it a bit annoying to adjust the volume because the I need to be on the upper end of the slider most of the time and it’s overly sensitive. Effectively I only use the right side of the slider.Is this the normal behavior? Can it be swapped to something more linear? Is there something wrong with my Sonos Five?Additional information:The issue is there for online sources too. Not just line in which I have tried adjusting with the source level settings.I have not set a volume limit.I tried the Loudness setting in EQ on and off. I am guessing this just gives a V profile EQ.Right now I can get around this for the Line-in by setting the Sonos volume to Max and using the hardware control of the device providing the input which is pretty linear but I am not sure if that is ide

Hello! I recently bought into the Sonos ecosystem, but I fear I may have misunderstood how the devices work.My wireless situation is a bit sketchy. Bluetooth, ZigBee, and WiFi all don't work very well in my bedroom. The problem has only gotten worse over time, to the point where Bluetooth audio is unusable in that one room. Wireless performance is problematic everywhere else too.Put simply; I want as little wireless anything as possible. There is a horrible amount of congestion where I live, and I barely get reliable performance out of the handful of ZigBee devices I own. I don't use any wireless protocols for anything, except my phone and the aforementioned IOT devices.I was sold on the Sonos Fives when my understanding was that they supported ethernet, and that I could use my phone to select which media to play, but the devices (even as a stero pair) themselves would fetch it over the wired network.I got two fives for the bedroom and was really happy with their performance, so yester

Hi, my Playbar was working fine whilst laid flat. I’ve now wall mounted it and connected it to my TV and I’ve got a high pitched static like noise when it’s in use and afterwards for a while, then it stops. This is happening both when watching TV or listening to music so I don’t think it’s related to the optical cable. I have already done a factory reset which didn’t help.I have submitted a diagnostic (764888460). I’ve also called (customer reference 03461863) but my call got disconnected (poor phone signal on my end).Is there anything you can do to help?Thanks,Chris

Hi support. My PC restarts in the middle of update install on Windows 10 app. 13.4.1. It has done that on earlier version, and then it didnt in a long while. But the last update, it started again.I have send an diagnostic with number 264811369 to your support dep.Just to let you know, that theres a problem with the app update on the latest version. Best regards,Michael

Hey everyone.  I am brand spanking new to using any Sonia components at all.  My father has his entire home, including a hifi Klipsch based HT set up with a connect and THREE outdoor zones (maybe 9 zones total. He’s AALLLLL in!) connected so I am not new to using Sonos.  Well, I’ve finally relented on my passion for only using wired hi-fi set ups exclusively.   I would now like to use a Connect gen 2 that i will be buying from an eBay seller to save a bit since I’m also buying 2-3 Sonos Ones.  MY QUESTION IS:  Does a Connect gen 2 work with Sonos’s most current app/ecosystem??Will it work with the S2 app??

Does anyone know if this would be better/work? I have a broadband connection and use the wifi connection from the providers router ( in this case Telenet ).Sometimes when playing the sound on all the ones connected through wifi drops , sometimes a second but sometimes a few seconds in a row, or a sec off, a second on (i also have a connection from my connect to my stereo, because i have two big BOSE boxes attached to that one aswell…. those never drop sound, that’s why i assume it’s a wifi prob)I have 5 play1, one sonos one, one BEAM and a connect.Would something like this:https://www.amazon.fr/NETGEAR-Point-dacc%C3%A8s-WiFi-WAX204/dp/B08MQ5CVQK?ref_=Oct_DLandingS_D_e31ff8b9_64&smid=A1X6FK5RDHNB96&th=1or a MESH set up resolve those problems or not?I think the TELENET router cannot handle all these things? (also have Philips HUE at home)Any help would be appreciated! ThxSid

I have the Arc soundbar speaker and am waiting for my Sub (Gen 3) to arrive.  A friend of mine has the Beam soundbar speaker and uses two Sonos 5’s for his rear surround speakers but doesn’t have a sub.  I would like to know if surround speakers are required or recommended with my projected setup; Arc SL and Sub.  I think the Arc soundbar already sounds great but gets distorted during high bass or is “missing” some bass. I think the Sub will provide what I believe is missing in my future setup and the rear surrounds wouldn’t be necessary at all.  I’m looking for anyone’s thoughts on this.  Thanks for you let time and feedback, I appreciate it!

Hi all - so I have two of the newer Sonos 5 speakers tied together with a Gen 2 Sub and a soundbar.  From what I understand the 5s and the Soundbar will support the Qobuz 24bit streaming, but the Gen 2 Sub will not.  So my question - since they are all grouped together, will the two 5s still play 24 bit or will the sub bring it all down?

We have a new home and a few of the samsung tv’s are connnected to Sonos sound bars, which is nice because using the built in tv speaker doesn’t down great due to the cabinets/book cases the tv’s are in.It appears that the soundbar is connected to the tv via the single serial wire to a one connect box. The sound bar doesn’t have HDMI.  I am using a roku voice remote for the tv but i can only adjust sound via the Sonos app linked to the sound bar. Is there a way to bypass the Sonos app and system to just allow me to control the tv’s sound via the roku remote and only have sound come out of the soundbar (not the tv)?thanks for any suggestions!SM.

For a few weeks, Amazon Music is available in many new countries, including Poland: https://www.aboutamazon.eu/press-release/amazon-music-unlimited-expands-to-28-more-countries-around-the-worldWhen can we expect to have Amazon Music available in Sonos as well?

Starting this topic AGAIN because all the threads are months old and often shut down by Sonos staff. I can play Sirius XM on all my Sonos speakers through Sonos app. I can play Sirius XM on Google speakers using Google Assistant. I can play Pandora on my Sonos speakers using Google Assistant. But what I can't do is play Sirius XM on Sonos (One) using Google Assistant on the Sonos One (or anything else). It says "Sirius XM is not supported on ____".  And yes I've disconnected accounts and relinked multiple times. 

I just beginning to investigate taking the dive into the Sono world. I don't know if what I'd like to do will work and I'm looking for some advice. I'm thinking of using using a Samsung Frame that has it's "one connect box" connected to a Sonos AMP using eARC. The AMP and the one connect box are hidden in a cabinet across the room from the Frame TV with the extra long "one connect cable". The one connect box will have other HDMI devices plugged into it. The AMP would also be powering existing in-wall rear surround speakers.  Under the Samsung Frame would be a Beam (or Arc) sound bar. The sound bar I hope would just using wifi so there are no addition cables between the TV and the sound bar. Does it work like this? Can the AMP handle the eARC input from the TV and share it with the Beam/Arc soundbar wirelessly? I don't know a lot about how the Sonos ecosystem works, any insight would be greatly appreciated! And thanks for any help in advance!

When will Alexa announcements be enabled for the Sonos One (gen2)? I currently need a separate Alexa routine for each of my 4 Sonos Ones to play a doorbell sound when my linked Ring Doorbell is pressed.  I would much rather have one routine where Alexa announces that someone is at the door to all my devices.  

I’m considering a 5.1 system driven by an Arc, with Amp providing in-ceiling surrounds and, possibly, subwoofer. I’d like to clarify some details that are unclear in the support articles.Here’s what I think is true:If the ceiling speakers are configured as surrounds, they cannot be used to play audio independently; but there is an option to play full volume through the Arc and the surrounds together (described here). I assume this works for all types of inputs (TV, AirPlay, internet audio). Per this article, it’s not possible for Amp to drive a subwoofer when its other speakers are used as surrounds. The only supported subwoofer in this configuration is the Sonos Sub. As long as the Arc and Amp are on the same network (I’m anticipating using ethernet), I can store the Amp in another room/closet and route the speaker wires to that location (despite the statement about line-of-sight here). Although Amp generally requires use of the Sonance architectural speakers to allow for TruePlay cal

I have 2 system. One at my home and one at my business. The business has all play one speakers (3). I recently changed internet providers and trying to reconnect my system with an ipad. I can’t get the sonos to recognize the speakers. The ipad is connected to the wifi but it wont connect the speakers. What could the issues be? 

I use my Sonos system in my smart home and it would be very useful to be able to know whether the Sonos Move is currently lying on its charging base or somewhere else.Sadly, I couldn’t find a way to do so through the API or something.Was someone able to do such a thing ?Thank you :)

Losing hours and patience here :-) Google assistant cannot be added to my sonos app to work with Roam. Got support and they told to go online and change the country to US. I did, rebooted the whole thing, uninstalled the app and put it back up again. Nothing happen, still get the same “Not available in your country message”. Any tips before I throw it out a window or write a nasty take down piece? 

I’ve configured my AMP in a home theater setup with B&W mains, the virtual center (of course), a Gallo Sub hardwired to the AMP, and dual Play 1 surrounds. Now I’m wondering what’s the best way to calibrate this mashup? Any ideas?

Hej allesammen, jeg har for nyligt indkøbt en Sonos Arc og må sige jeg er imponeret over lyden sådan en bringer ud. Der er dog efter meget kortvarigt brug af min Arc opstået et irriterende problem som jeg håber nogle af jer herinde har en løsning på. Jeg har haft opsat min arc til at spille lyd over fjernsynet via hdmi arc. Alt virkede som det skulle, der kom fin lyd ud af højtaleren, min kæreste hørte efterfølgende musik på vores sonos symfonisk, hvorefter jeg spurgte hende hvorfor hun ikke holdte play knappen inde på arcen så den også spillede musik. Det gjorde jeg så. Og den spillede fint musik. Min datter skulle efterfølgende se fjernsyn, min kæreste havde ikke holdt play knappen inde på arcen for at stoppe musikken på den, og pludselig vil arcen ikke afspille lyd fra fjernsynet. jeg her prøvet at genstarte arcen uden held, jeg har desuden og nulstillet den og konfigureret den på ny uden held. Jeg har sågar også nulstillet fjernsynet til fabriksindstillinger uden nogen form for vir

Is their no other way to pair play 1’s with a smart tv, other than taking the tv digital output into a connect/or similar then pairing that to the play 1’s. Thank you in advance. 

I want to upgrade from my Bridge but I’m unsure of the component to buy. The bridge connects to a device to control all the speakers in the house. Which component should I upgrade to?

Hi AllCan the Sonos app put on and put off the device? Can the app switch from Bluetooth to wifi?