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Hopefully someone can help!I’m having an issue with my system. When I change tracks some of the speakers change instantly where others in the house are slightly behind, anything up to 10 seconds slower to respond. It is not always the same ones that have the delay.I have on my system a playbar, sub and 2 play ones grouped, and also 4 other play ones and a play three all separate. I have tried re-booting, changing the WiFi channel and connecting one directly to the router, none of which has worked. I am also now running a boost connected to my router which hasn’t helped either.Any ideas would be much appreciated. 

Pandora stopped working for me.. I can browse my stations but click ‘Play’ and nothing…I restarted all Sonos devices..  shut down all Sonos apps.. deleted the Pandora services.. Added it back and get weird messages.. “Pandora is conducting system maintenance. Please try again later”.. Waited a day.. same results.  Oddly after I get the above message it says in my Sonos app the service was added but still nothing plays.  HELP !  

Audacy has a number of “exclusive” stations that appear to be curated streams (for example, Americana, by the DJ Lin Brehmer at wXRT in Chicago).  I can access that exclusive station directly from the Audacy website and from the wXRT website -- but I cannot find it on my Sonos.  All I see on Sonos are the actual radio stations (including wXRT).  QUESTION:  how do I access an audacy exclusive station on my Sonos system?thanks

hi there. For my husband’s 50th I want to buy him a turntable to connect to our current Sonos system.  I don’t want to spend so much money so thinking of buying a non-Sonos turntable.But when I’ve read the Sonos blogs, if we have a turntable then it says we need a Play5 Speaker - does anyone know if this is correct? We only have a Play 3 speaker, a Beam, 3 Play 1’s and a Roam.  

Had it all setup - then suddenly the 2 PLAY:1 drops of - adding them again but when I try to add them as surround it fails - The network are stabil and all products are on… so what do I do? “Add surround speakers. This will take a minute...”“There is a problem adding your surround speakers. Check your network connection, and check that your products is on” 

Hi bought a new arc, however I can’t connect my okd sonos sub, that I used with my playbar. ? The Sonos app, keep indicating sub not found ? Is it powered on and connected the answer is yes power on I can see the light and I connected to my router via Ethernet ? Can anyone provide any help ? 

Why does my Beam keep getting lost? I am new to Sonos products and rapidly coming to the opinion I should have stayed away. I bought a beam to go with my projector and thought I might add more later. So far I find the sound quality really good but the software is far too complex. What is worse is my profile keeps loosing the beam. Tonight I am sat here with my phone linked via wi fi listening to music. With the music still playing the software tells me I have no device connected. I have no control over the beam. I follow the instructions which have me turning the speaker off at the power supply and reseting all the connections. Why does this keep happening? 

Hello, as I just received my SONOS ROAM I have tried many times today to get it connected in Bluetooth by following the procedure as described in that link.https://support.sonos.com/s/article/4989?language=frSo I kept pressing the button at the back but the blue light never went on and as a consequence the product had been left undiscovered for my mobile phone.Is there anyone who encountered the same issue & what should I do to get it solve.Thanks for your help

Hello everyone,Two-part question.  I previously posted that I have a dated TV (Sharp) that while equipped with ARC, does not deliver DD5.1 to my Beam (neither first or second Gen).  I am interesting in replacing the TV, but have noticed some issues cropping up with LG to ARC.  My questions are:Is there a comprehensive list of SONOS compatible eARC TVs?  The closest I came to was off RTINGS.com, but that is not necessarily geared to SONOS compatible products.  Save for going to a big box store and trying to fiddle with things, there has to be a more efficient way to achieve a truly clean solution is the ARC a good surrogate measure for the BEAM Gen2?  I am asking the question in the context of ATMO so basically, if the TV works with ARC, does it stand to reason it will do similarly with BEAM Gen2?Many thanks for all opinions.Thank you.

Dear Sonos Team,I have a projector, which leads to a suboptimal speaker setup for the room.  The projector and beam are behind the couch, while the surround speakers (two 3s) are in front of us.  Is it possible to flip the output, such that the main audio comes from the surround speaker (in front of me) and the surround sound comes from the beam.  I don’t want to have wires running up and down and across my minimalistic living room, with a beam floating alone on an empty wall where the projection is. Thanks for your support!

Morning, today for the first time I’ve found that I’m getting large popups in the Sonos app advertising new features of the Sonos Radio service, this despite me never using it and having Contact Preferences in my profile set to have both Email and Sonos App unticked. So far this morning I’ve had three large popups obscuring my Sonos app every time I’ve gone into it.Screenshots here: https://photos.app.goo.gl/fHtRJV7JW53iEfAC8Is this a recent update to blame? My contact preferences have not changed. None of the popups were in any way shape or form an “important announcement” which are still sent even when preferences are set to not permit contact.

is there a plan for sonos to add google assistant service in HK in Cantonese? can’t wait to enjoy the experience of voice control in mother tongue!

I’m having an issue which with the Sonos controller not reading my audio files from my NAS drives; I have had no issue with this until the most recent update version 13.2. Looking on this forum and the wider internet there is clearly been a number of instances of this happening in the past.So after painstakingly going through as many forum responses as I can I’ve tried the following to no avail:Removed said folder from Sonos app and tried re-mapping to the library (this is where I’m now stuck as the Sonos App will not allow the folder to be added due to Access to shared folder is denied message)Restarted everything - Laptop, Router, NAS multiple times.Turned off firewalls on all devices still no change.Changed permissions of various folders to allow full access from anywhere, again no change.Opened a number of Ports on my PC/Router which where suggested by the Sonos help FAQ’s, no change.Ensured my computer had the correct NODE type set up (it does).Checked the date and time zone both

Has, anyone tried streaming Dolby Atmos music in one room with apple tv then streaming in simultaneously with another sonos dolby atmos set up?planning to buy beam gen 2, but dunno if i need to buy another apple tv 4k. thanks!

I have added a new Arc and Sub to my system. The Arc is working fine (like the Playbar before it), but the Sub keeps disconnecting - in the app I then see “Arc +?”.The Sub is about 1 m from the Arc and around 5 m from the access point. I cannot imagine that the WiFi signal might be too weak, so I have no idea why the Sub keeps disconnecting.When the Sub is disconnected, sometimes the app asks me if I want to add the sub to the WiFi network, but this usually doesn’t work. The only thing that helps is either rebooting the access point, or unplugging the Sub. Unfortunately, the disconnect happens every 1-2 days, so this is not a solution.What can I do? Diagnostics: 1923053313 Many thanks in advance!Markus  

For several years my Sonos has played my albums on my WD My book live. I am now receiving a message that my book live does not exist. The drive is connected directly to the bridge with a cable.I have tried disconnecting everything and rebooting. I have uninstalled and reinstalled the NAS drive . I am not tech savvy and have looked through other posts but to no avail. Any ideas?

I try to add a music library on the ios app on an ipad. I get asked the path of my music files (\\computer name\\path) and I have great difficulties specifying that path. At least \\name of ipad\folder name does not work. Any ideas how I can find the path of an folder including computer name? Thanks!

I have a superb LG CX 65inches TV that works with my Sonos beam. I would like to have better sounds but without throwing infinite amount of money.Is adding rear play 1 to my Beam would be overall better sounds investment than switching to Sonos ARC? Going the play 1 route would be also cheaper.Atmos content for me seems to be poor yet so it wouldn't be a good reason for me now.What do you think guys?

Hi! I have a problem, that I try to solve for some time, try to search for information on the Internet but can not ... I have a projector that I want to install in the bedroom, and wifi speakers that are already installed in the room, the speakers have no additional connection in the device itself. I want the projector (or rather the streamer connected to the projector) to transmit the sound to the wifi speakers. Can't find any device that would give me such an answer. The streamer itself can only broadcast on Bluetooth. And I only find devices that broadcast on Bluetooth, and the speakers do not support it as I said. Maybe an app that will actually be installed on the streamer? Something else? Hey thanks! The speakers is from Sonos company, only wifi available...the streamer is mi box s, there's HDMI and aux available, and the projector is a cheap one, Blitzwolf bw-vp6.I need product that connect through aux and transmitted to wifi. Some adapter... i think that it needs to connect to

Hi, just wanting to check as I’m considering a Beam which needs S2 . All my components are on the S1 app at present.I have only got a bridge that’s not compatible with S2 - The rest (connect,play5 2nd gen and play 1) are.The bridge is used solely to get the play 5 working in a remote room.I think I’m right in saying I could have the bridge on S1, and the rest on S2?My concern is that the Sonos mesh between the bridge and any other components won’t be affected by being on different apps? i.e. the play5 will still work by being close to the Bridge (which is hard wired via cat cabling to the router)Or should I change to a boost??ThanksJohn      

I have a playbar and sub in the living room that are hooked up to my TV, and neither of those have airplay. I later added 2 One-SL speakers as rear surrounds which are supposed to have airplay capability. However, when I try to airplay from Apple music (or any music app), I don’t see any of the Sonos speakers in the list (only my Apple TV). How do I fix this so I can AirPlay to the speakers without having to go through my Apple TV?Note that when I first set up the speakers and before I grouped them with the playbar and sub in the living room, I was able to AirPlay to them.Ideally I’d like to have the One SL speakers as surrounds when I’m watching the TV but airplay to the whole group via One SLs when I’m not.

Happens more frequently now but when I open S2 it gives me a found my network, upgrade to S2 or else the S1 speakers pop in. I either have to just exit out and back a bunch of times or else have to reset my phone or sometimes that doesn’t work and I have to find an S2 device and manually start it in hopees it show up. A little frustrating especially as it’s been getting progressively worse over the past few weeks. 

Hi, I am trying to understand the capabilities playing Spotify (free) on google hub and Arc.  Specifically I’d like to be able to request a station (or a music type) on the Hub and ask it to play on the Arc.  Or start it on the Hub and move it to the Arc.  It works sometimes and other times I get message from the Hub saying its not available for Sonos.  Cant figure out what should or should not work.  I have the same free spotify account linked to both devices as my default music players and same google assistant account, etc.  I am wondering if the content being pulled on the Hub is sometimes not available for the Arc for whatever reason even though they are both using the same Spotify account?   Or maybe there’s another reason? Thanks

Didn’t have any issues setting up my Arc with my older LG TV, but for some reason I’m having issues with my Beam Gen 2 and my 55 inch LG OLED CX TV. I have 2 issues and i think they are related.   When I turn off the TV, and then turn it back on it defaults back to internal speakers The volume/mute buttons don’t seem to work on the LG Magic remote.Now if I unplug my FIOS box which is connected to HDMI 1 (the Sonos is connected to HDMI 2 eARC).  then everything works fine.  Not sure why having the fios plugged in is breaking everything. Any ideas?

Hi,I hade tried everything for 1 week but i really can’t get it to work.Is Google Home app only working with speakers from Google?Sonos has been added in the app but i can’t get it to play music trough Google Home app, but the Sonos Tv-remote does work? (also when i’m not connected to my Wi-Fi I can’t reach the Sonos system but that’s maybe normal?)/M