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So i have seen the explanation about the Roam turning itself on but i don't understand the logic around why it turns on when the sonos app has NOT been opened or used. every time i go to use the speaker the battery is dead. I recently charged it and watched. No Use on any other device and no use of the app and still it turns on and stays on. This is a major flaw and has zero logic around it. has anyone been able to prevent this? leaving it plugged in all the time seems like a stupid solution.  

I ordered an Arc and a Move. Awaiting their arrival! My question is how do I get my Roku Ultra to stream the Dolby Atmos TV sound to my Move? The Roku is connected via HDMI to an LG 70UK6190PUB flat screen. TIA for your wisdom and insight.

Has anyone experience the issue with the TV switching back to TV speakers on powering up of the TV.Connected the arc to HDMI (eARC) of the TV and have the appropriate settings. All is working great. Once I’m done watching TV for the day I turn only the power to the TV off. The next day when I turn the TV power back on, the sound only comes out of the TV speakers. Need to go to the TV setting to set the HDMI port again and physically remove and re-plug the HDMI cable to the arc for the sound to come back on. Samsung is indicating that it is an arc issue.Thanks

I have issues connecting to BBC Radio shows as “listen again”, I keep getting “unable to play ‘Steffen Peddie: **/**/2021’ - the song is not encoded correctly.”They were playing fine this morning, but they don’t play this evening.

Dear All,I do have a Revox system, amplifier, tape recorde and venil player. NO speakers as they are out of us and I do want a multiform systemI would like to connect the system to sonos speaker and have multiform can you give me advice on the sonos material I should have to set such a system. minimum 2 rooms plus TV .thanks a lot and best regards.

Can anyone tell me if it’s possible to turn off the 3min idle mode on a Sonos One? I’ve checked the app but cant seem to find a setting.Every time the device goes into Idle Spotify needs to be connected back to the speaker.https://support.sonos.com/s/article/256?language=en_USThanks  

Hey,Just want to confirm something:To get the full Dolby Atmos experience from the Arc, I need to have an e-arc input on my tv? I don’t- I only have an arc input. If that’s the case, I’m not going to upgrade from my Soundbar to an Arc nor upgrade my tv…yet.

My current configuration is a brand new Samsung QN65QN85AAFXZA with a Sonos Arc, 3rd Gen Sub and 2 Sonos Ones. All streaming services are through the latest Apple TV. The Arc is connected directly to the HDMI 3(eARC). Every streaming service experiences the same issue. A selected show/ movie or channel on Hulu live will begin and will produce no sound. Once I flip around and try to start/ stop another program (which also may have no sound) I can return to the original program we want to watch and half the time it will have the sound. If not, I can flip around again, return and hope to have sounds. This happens over 50% of the time we are trying to watch a program. Can anyone tell me why this sound issue is happening and what I can do to resolve this?

Hello, According to the below announcement, Alexa is already enabled from April 2021.https://developer.amazon.com/en-US/blogs/alexa/device-makers/2021/05/alexa-voice-service-expands-to-switzerland-and-belgium I am wondering why Sonos skill (made by Sonos Inc.). is still geographically restricted. Please let me know what is the timeline for enabling it in Belgium? When we should be expecting this feature?  As a quick feedback, I would to express my huge dissatisfaction on the delay of this feature. For a modern smart home that is integrated with Alexa this is hugely important and personally it is stopping me for investing in Sonos to build my home multi-room audio.  Kind regardd,Charis   

My setup includes:Sonos Beam gen2, Sonos Sub gen3, Sonos One SL pair (surround kit)BenQ tk700sti eARC supported 4K projectorOREI (uhd-402) matrix switch w/ ARC output portAmazon Fire Stick 4K max streaming device Hello community.I want to keep this simple.  I would like to know how to correctly connect my components to generate sound from my Sonos Beam gen2.  At this point, I’m not even worried about Dolby Atmos sound content, I just want to connect and receive sound from my new soundbar.  Please let me know if there’s a workaround that I have missed so far. Thanks.

Hi,I have a continuos problem with Sonos One which keep on disappearing almost once a week. When I restart it with factory settings it’s working again. But it’s pretty frustrating doing it every week…I have changed the location with no luck and a app function finding the missing sonos doesn’t find anything.  Any help?

Hey everyone!  I have a sonos arc and 3rd gen sub as well as 2 architectural in wall speakers as rears for my surround. Everything works together well when I use the apps on the TV (i.e. Disney+, youtubetv, etc) but when I plug my laptop in and try to watch a movie on HBO max, Prime, etc the audio is stereo 2.0 PCM and not dolby 5.1 or atmos even though the audio output is still ARC (sonos). Anyone else able to get this working from a mac?  My setup: Sonos Arc and Sub paired with 2 sonos architectural in wall speakers for rear 

Still reading through threads on this topic, is there a reason that there is not a minus on the lip sync setting in the app, from what I read many of the issues are that the audio is just ahead of the video We have ability to add to the delay but not back?this should be function update I. The next firmware and app update. 

Hello  as the title says, I’ve added my arc to HomeKit, have restarted everything, but it’s showing as not playing no matter what I do. Any ideas? 

HejJeg har ARC + SUB, modtaget igår :-)Kan man på en eller anden måde se hvilken lydformat der afspilles, feks. når der afspilles Dolby Atmos? \Ronni

Hey guys! I just bought some products of Sonos. But the only question I have is how the system turn off once we stop using them. It’s automatically? Or I need to do something on the app?  Thank you very much! 

Hello,Is it possible for my friends to connect to the Roam with bluetooth if they have not installed the sonos app ?If they could, it would be great !Thank you Quentin from France.

Hello.The turntable is connected to the paired Five. Depending on the song, there will be no sound from one of the speakers. Is there any way to improve it?

Hi Guys i just bought the Rega Planar 2. I would like to know if I need a Preamp to be between/connect the turntable and the Sonos Portorshould I rather get the Sonos Amp to connect the turntable and speakers? Whats the best setup for the turntable?

FYI.. I was able to get my Sonos One back online in Alexa by powering down my router and then repowering. Took a few minutes for it to start recognizing commands again.This did not require disabling any skills, factory reset, or resetting Alexa.Although I did try disabling Alexa and factory reset without success.

Hello all. I recently upgraded my Playbase for the Arc.I also subscribed to Amazon Music unlimited and was looking forward to hearing HD and Atmos music on my system (Arc +Sub + 2 Play 1s). Using Sonos2 app  I am informed that the song on Amazon I am streaming is Atmos.However when I look at  About my System/Sonos System Info during play that there is not an Audio in showing on the Arc.My question is if the app shows Amazon Atmos is playing should the Arc also show  that Atmos is being recieved and  playing?When my TV passes through Atmos the Arc tells me that is what it is playing (Atmos,5.1.2.1 etc) so I am confident that all is ok.The Arc does not tell me what it is playing from Amazon music,Should it say in About my System “Audio in : Dolby Atmos” (or something similar) or is my configuration not set up correctly for Amazon Music Atmos and HDThanks 

My HP Pavillion Laptop will not play audio through the HDMI cable  to the LG OLED TV since we connected the Sonos beam to HDMI ARC.  Video is unaffected. Audio will  play very briefly and stop. We used to use a different sound bar that worked perfectly well but it was connected through HDMI and optical.  Can anyone help?Thanks!

If I claim upgrade discount, will my legacy SONOS products be inactive ?

Hi all. I have purchased the Sonos Arc and Sub, and now I bought the Sonos IKEA Symfonisk Picture Frame. However, aesthetically I don't think I want two Symfonisks, but rather would like to use one Symfonisk and one Sonos One SL for surround speakers.Is this possible? And if yes, is it recommended? Or would it be preferable to use two of the same speakers for surround sound?

HiAfter the recent update I have tried to play Atmos music on my Arc. Searching for ‘Dolby Atmos’ on Amazon music via the sonos app on my iphone I get no results. If I do the same on the Amazon Music app I get a playlist ‘Best of Dolby Atmos’. Even if i specifically search via the Sonos app for a playlist ‘Best of Dolby Atmos’ i get no results. Can anyone help please?