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I placed my order a couple days ago and even placed another one to see if it changed anything but I have 0 information about my order. By this I mean I didn't receive any confirmation email or anything.  I don’t know what to do :(

Hi guys, need some advice here. My tv console design is that the tv is in a cupboard  with wooden cupboard doors. So the beam will go into the cupboard. I also place a pair of Sonos one outside the tv console cabinet (on top of cupboard and at the side) so that i can listen to music alone with just the pair of sonos one (with the Beam power off and inside the cabinet. Now my question is as i am setting up the audio for best experience,I shouldn’t use trueplay tuning right? As my beam is always off and cupboard door close whenever i am not watching tv and only listening to audio only? Beam is usually power off with the tv (no tv no beam so cupboard door closed), will the sonos one pair be intelligent enough to know beam is off and adjust the audio accordingly to maximise the speakers potential? CheersJim

Hi.Probably a silly question but I can't find release notes for updates I receive as part of the beta program so I don't know what iam updating.Any ideas? 

J'aimerais me procurer un sonos beam 2. Est-ce que le son sera bon s'il est connecté avec mon téléviseur intelligent Samsung 65 pouces et un plafond cathédrale haut de 22 pieds? Je ne recherche pas nécessairement un son extraordinaire, mais meilleur que celui de la télé. Merci.

First off, thanks for any assistance.I have 3 VLANs, one for each of my businesses in a strip. Business 1, 2, 3. I have a UAP in each unit, and attached to its respective VLAN.  9/10 Sonos products are connected to unit 1s SSID, and all have an xxx.xxx.11.xxx IP address.1/10 Sonos Products is connected to unit 3s SSID and have an xxx.xxx.34.xxx IP address.Heres the kicker.I can access and use the controller on mobile devices via wifi, regardless of which SSID I am connected to. Wether the mobile device is in the .11 domain or the .34 domain I can access and control ALL Sonos devices across the network.Yet, an Ethernet connected PC regardless of what VLAN it’s attached to, cannot find the Sonos system.Windows Firewall DisabledOpnSense VM on HP Server.UniFi Controller on Windows VM-HP ServerEach Unit has a managed switch all going upstream to OpnSense Router VM/HP Server I was about to start messing with Igmp and mDNS within OpnSense but I find that questionably a waste of time since I c

Hi guys - we recently moved to a new house which is long and the router is at one end (cannot be easily moved / rewired due to where Verizon set it up). At the other end of the house, we have an extender to with a different SSID to allow access for some of our other devices - TV, laptop, phones, etc. As for the Sonos, we have (i) a Play 5, (ii) Sonos Beam, (iii) three Play 1’s, and (iv) a Move. The Play 5 is hardwired to our router and broadcasts a ‘Sonos-Only Wifi’ around the house. I sometimes have issues with one of the Play 1’s and the Move, which are both at the other end of the house, dropping out intermittently when music is being played. I believe maybe with the Play 1, the issue may be because it is too far from one of the other speakers to transmit the Sonos-Only Wifi. Based on my other research, does the Move now use the ‘Sonos-Only Wifi’? If so, any recommendations on best way to achieve seamless sound? Would a mesh system would be the best / only solution here? ----------E

This is still a ongoing issue for me no matter how many times I reboot, reinstall, etcit now plays silence for the first 10 seconds of songs sometimes along with the usual faults - song not encoded correctly skipping past added next song.I used to love my Sonos set up but over the last 6 months it’s been absolute rubbish. Im still not sure if it’s a Sonos, spotify or router fault. will this ever be solved? I was at one point thinking of buying a roam but with how this lot performs I don’t think I’ll bother.  so frustrating 🤦🏼

Hey:I started to use my Sonos system for surround sound.Since I switched from stereo to surround sound, my Sub started to make a low-frequency popping sound. I think this happens whenever the system enables surround sound.I submitted a diagnostics report: 1110098891It would be great if I could get some help.Best wishes,Martin

I just signed up YouTube music service and want to try it out on my Sonos. However, I found one of my favorite playlist could not be played via sonos. Most of the songs are greyed out. The error meesage is “ Access denied” Anyone has similar experience and how to resolve it?

Hi,I am looking for a suitable soundbar that can be connected to an amphifier / CD player / turntable. I am old-school, own more than 3000 CDs and 1000 Vinyl and even  though I don’t use any streaming services, an additional bluetooth option would be perfect to play mp3 from my phone / iPod. This combined with Atmos would be fantastic.Any recommendations are very much appreciated.Thanks!  

Bonjourj’utilse actuellement chez moi un SONOS one en partage de connexion avec mon PC (je n’ai pas de box internet)Je ne sais plus comment j’ai réussi a faire fonctionner ma sonos one comme ca (ca doit être l’âge) mais ca marche !j’ai acquis récemment  un sonos port pour écouter mes vinyles , mais je n’arrive pas à le connecter avec le sonos one…je suis donc preneur d’un conseil pour réaliser cette configuration si elle est possible Merci par avance pour vos réponse  

Can my Sonos Beam via google assistant control my LG 65” OLED with ThinQ?

When the Sonos has been playing first from the Sonos app (on a Mac), we will stop/pause that and go to cast from Spotify to the Sonos. Often the Sonos stays stuck with the paused stream. Hitting the button on top of the Sonos 5 will start that Sonos stream where it was stopped, even with the Sonos app turned off on the Mac. How do we get that to totally stop, so that the Sonos will be available for Spotify?

They always say that there are no silly questions, well here is my challenge.Just been reading up on the Sonos radio station, I already have an Apple Music subscription for me and my partner which we currently listen to on our current Sonos system, is there any advantages to paying for this service?  Do any of you guys have multiple streaming services?Cheers in Advance  Andy 

I turned off bluetooth on my phone, which was the first device I connected Move to. I then connected via bluetooth to the Peloton bike. The connection worked immediately but within seconds Move disconnects every time. 

Anyone have any solutions to Sonos one not connecting to Spotify but will stream radio services ok.My beam, play 3’s and 1 have no problem connecting to Spotify through the Spotify app or Sonos.I’ve rebooted router, factory reset Sonos one checked updates on everything, deleted and reinstalled all apps, signed in and out of Sonos, Spotify and Alexa nothing works 

I have audio dts file when I play it it says stereo pcm I have the latest Sonos app

Hi all,Been a few years since I posted so sorry about what could be a silly question.  I have just purchased the Move and one (part of a package).  Now, as I believe the play 3 has been replaced by the Move, am I assume that the play3 will still work once the Move has been activated?Another question, if the Play3 will still work (which. hopefully I assume it will), will I be able to move this into the lounge and activated with the beam? Or could I locate the Move into the lounge and use it for mulipurpose - Beam & Move and  Move by itself 

Hello All,  First let me apologize if this scenario has been posted before but i cannot seem to find it.  I have a Sony OLED A90J set up with a sonos arc+ sub and surrounds, using the tv apps and directv box and it works great. However in the same room i have a benq projector, on an older bose system, it is also running a an amazon firebox and another mini set top box from direct tv.  What i want to do is get rid of the bose system and someone toggle from tv to projector with both of them taking advantage of the arc + surround. is this possible?  

I’m getting this error:{"pageProps":{"__N_REDIRECT":"/en-us/shop","__N_REDIRECT_STATUS":307},"__N_SSG":true}When I click on “shop” on the webiste.Yes, I’ve cleared the cache, restarted the browser, restarted the computer and tried on both a Mac and a PC.Any ideas?

Hi,I have a Beam, 2 x One and Sub plus a Roam grouped. If I am watching Sky Q but then decide to play a track on Spotify via my iPhone connected to the grouped devices and then stop the track to return to Sky Q programme I lose the sound? The only way I can get audio to return to Sky Q is by powering TV off. Is there a more graceful way of doing this? I expected it to happen automatically with having to power TV on and off. Thanks in advance. 

We wish to connect a CD player to our Sonos 5, but due to its location, a direct connection is impractical. Is it possible to connect a CD player to a Bluetooth transmitter, then connect a Bluetooth receiver with RCA outputs to the Sonos 5? I know this sounds jerry-rigged, but it’s the only workaround that would fit within our room constraints.

Good evening everyone, welcome back and greetings from Rome  I have been a happy owner of the ARC soundbar and the ONE speakers for a few weeks (waiting for the Sub ...) As you know better than me, we have the ability to listen to Dolby Atmos with our ARC.Unfortunately, the various Playstations 4 and 5 do not have the possibility to play this format ...What do you recommend for watching bluray and 4k movies and taking advantage of ARC's dolby atmos?Thanks to everyone as always! 

Sonos has stopped connecting to Sirius this morning.  Been working fine until this morning.  Alarms failed to start. Unable to connect manually.  Message:“Unable tp play the radio station”Sonos system and app updated to 13.4.1Diagnostic # 1546886573

So I’ve just bought a new LG OLEDC155 TV along with a Sonos Beam gen 2. I get sound from watching live tv but when I play anything at all from my Apple TV 4K there’s absolutely no sound at all. Any help appreciated.