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Hi, Can someone provide some insight into what protocols are used over a wireless network when a Sub joins an Arc. I understand it builds a small network between the two, however it doesn't establish over my current wireless network. I most likely need to allow enable something in the wireless settings for this to work.Any guidance would be appreciated.Cheers.Update - Title autocorrected to arch for some reason…..

HiBest position to mount the Arc? Above or below the TV?

I am traveling and brought my Sonos Roam. I connected my smart phone to my hotel’s wifi, and assumed my Roam would communicate with my phone via Bluetooth. When that didn’t work, I attempted to connect the Roam to the hotel wifi to repeat the Bluetooth pairing process. To connect to the hotel wifi, the  end user must complete two separate fields: last name, and room number. The Sonos S2 software provides a single field for a password, so my Roam remains linked to my home wifi and I can’t renew the Bluetooth pairing. I disconnected my phone from the hotel wifi in hope that would make the bluetooth connection work. Oddly enough, my phone does appear to be paired to the Roam, but I can’t play music or connect to a service. How can I fix this?

I had this sonos for years and sometimes it wont connect so I reset it. Did that, adding youtube to my sonos and I enter the code. the separate google page says  success, device connected but when I go to my sonos app it saysthere was a connection error and it could not be made? I've tried it a few times and it will not work, tried another device, even upgraded my YouTube music nothing is working. I have no idea why it wont connect.

I recently got a Roam, and am running into trouble with AirPlay over WiFI. When moving my Roam around the house, I get audio drop-outs and stutters. This happens when I move the speaker, and isn’t affected by the location of the audio source.I have a an Eero mesh system that consists of two Eero Pros that are connected to one another via gigabit ethernet hardwired backhaul, and a third Eero Pro that is connected wirelessly. They are not running any of the experimental features and it’s been a rock solid system for literally years with multiple devices.I looked at the eero app, and lo and behold the Roam does not (wait for it) roam between access points. It picks the one that’s closest to it at power-on (or possibly, the one it was closest to when originally set up), and does not switch.It seems like it’s a known issue that the Roam does not move between WiFi access points per this comment in another thread: Rebooting when moving it around kind of defeats the roaming ability of the Roam

How do we set up Beam Gen 2?

HiI have recently moved my setup and seemingly reset some settings as I'm no longer getting 5.1 from any Apple TV app.Internal to the TV apps are running 5.1 but anything through the ATV is stereo PCM…I've tried forcing the audio format to be changed to 5.1 through the ATV menu which seems to work but not for all apps, so I'd like to fix it properly if I can.Any other settings I should look at?

Hi,With growing systems containing different types of components there would be great value in being able to combine these components in different ways depending on use and without having to manually reconfigure the system.Specifically, what I would like to request a feature that allows pre-defined configurations (groups) at the level of individual components. Here is an illustrative example:Group A: Arc + Subwoofer + Amp A (for rear speakers)Group B: Amp B + SubwooferGroup C: Amp A + SubwooferThe above reflects an actual setup I have in our home. The different combinations would optimize the use of my Sonos equipment e.g., for watching TV (Group A), listening to music in the living room (Group B) or listening to music in the kitchen (Group C).I have seen numerous similar requests in the forums. What are the chances of getting this implemented?Kind regards,Peter

Can Sonos Roam connect/disconnect to an already paired Bluetooth phone by google assistant voice command rather than manually connecting from phone's Bluetooth settings? I have a JBL Link which is a similar speaker and I just have to say - "Ok Google, connect phone" and it automatically connects to my phone. Does Roam have a similar feature?

Sonos Purchase - ETA late Dec/early Jan - "5.1.2 Surround Set (2 x One) with ARC + Sub (Gen3)"Projector: Optoma GT1090HDR with HDMI Inputs - 1 x v2.0 4K, 1 x 1.4  Sound Output from Projector - L/R (Red/White) RCA jacks only - I would think I do not want to use these.Various devices for Source:-Sony 3D Blueray Player - BDP-S5200 - hdmi output with "orange" Digital Out Coaxial-Apple 4K TV - hdmi output only - Bluetooth for audio??-Roku Ultra - hdmi output only - not sure if options for other audio.-Dish Network Joey - hdmi output - L/R RCA Jacks and Optical-PC with RTX 2080ti - hdmi output - optical from Motherboard-PC with RTX 3080ti - hdmi output - sound card orange/black/green 3.5mm jacksI'm assuming, 99% sure, all of the sources above I can get my audio via hdmi.What kind of hub do I need, for the 6 different sources, to extract the audio from the hdmi signal, sending the video to the projector, and then sending the audio out (via optical?) to the ARC?  I know nothing about Bluetooth

My Sonos Arc purchased in 2020, tonight suddenly started to make low alarming sound every few seconds.I unplugged and plugged back in but still continued.any thoughts?

Spotify has added a lyrics feature where you swipe up on the song playing and the lyrics appear highlighting the lines being sung.Sonos has recently added a numeric indication to the sliding volume scale, when operating from an iPhone a haptic is also added that you feel when the volume is being adjusted.It’s interesting that the lyrics feature only appears when your streaming directly from the Spotify app. When streaming Spotify via the Sonos app, the lyrics feature doesn’t appear. I usually always stream from the Sonos app so that’s a bit of a bummer.The volume control feature and haptic only appear when streaming from the Sonos app.  I’ve always streamed Spotify from the Sonos app because most of the time I’m doing multi-room and use radio apps so out of habit stick with that.  Is there any possibility the lyrics feature will ever be available when streaming Spotify from the Sonos app?

I wanted to buy some stands which are 71.99 on offer on the Sonos store but when I add them while logged in it shoots the price back up to 89.99 in the basket. Anyone else seeing this issue?

I just purchased the Sonos Beam.I have a Samsung Curved 65” TV connected with 1 Cable to the Samsung One Connect box (BN91-14846E). So from the TV to the Samsung  One Connection box where all HDMI’s connections such as the AT&T DirecTv receiver.and the HT-D5300 Sound system are all interconnected.Before purchasing the Sonos Beam, my sound came from the Samsung HT-D5300 5.1 Channel Blue-ray home theater system. With new Sonos Beam, I get sound from the TV show we are watching including Netflix/Amazon Prime etc. via Sonos Beam except when I play a movie from the HT-D5300 blue ray/DVD player.  I have 1 HDMI cable from that sound system to the Samsung All-In-One-Connect. I even connected an Infra-Red cable from that HT-D5300 Sound system to the AT&T Infra-Red but no sound while trying to play the blue ray/DVD player.  I have connected the Sonos Beam directly to the HT-D5300 sound system Infra-Red port but no sound while playing the DVD.Any assistance to get sound from our HT-D5300

I cannot join in Alexa it saysCountry not supportedFrom india  

Can we connect Sonos Arc with  One SL + One to make them 5.1 together.what I mean is one of friend has just bought  Sonos Arc but back home he has One SL and One so can we a proper 5.1 setup or a stereo setup.  

I have only been able to get Dolby atmos when watching Jack Ryan on Amazon prime, everything else is Dolby digital, even with Disney +

We have Sonos home config with several of the older generation of devices (Play:1, Play:3, and Soundbar). We'd like to make these easier to access from our Apple devices, so am contemplating buying e.g. a Sonos ONE based on the claim that this will enable AirPlay to control all the speakers. However posts like these ~3 years definitely suggest that the exact operating functionality and compatibility was not clear:How will extending AirPlay work Access to AirPlay 2 when using One as surround speakrSince it's been 2+ years since this was released, I'm hoping to now understand how this will works and (most importantly) any limitations or "gotchas" we should be ware of (e.g. potentially relative to speaker positioning, models, or grouping). For example:Will this work if I'm closest to one of the existing speakers, potentially out of range from the new Sonos ONE? Will it work if the speakers are part of a group? What if they are not part of a group? Will this work if the speakers are playin

two months since Apple’s iPhone 13 release and Trueplay is still not available to these devices. We all know techinical difficulty is not that hard, so the question is - are Sonos and Apple’s relationship that bad now?

I have a Sonos Connect device and two Player 1s.  I moved and had no trouble connecting the Player speakers to my new WiFi system.  I am having troubles with the Connect product.  I rebooted, I reset to factory settings, I have successfully added to the Sonos 2 app more than once. (There were no problems using this device at my former home.)The Connect is connected to a CD player as it was previously.  The system plays the CDs for about 20 minutes and then simply disconnects.  This has happened repeatedly and each time I try the steps above.  Has anyone else had this problem and how have you resolved the issue?I am using WiFi with high speed access (almost 200 mbps); Sonos 2; iPhone 12.Any advice would be appreciated.

XM plays for a few minutes then stops with message that it is not encoded right. Worked fine a month or so ago, now it happens every day.Any solution would be appreciated

Intermitantly can’t control volume and then sound cuts out altogether when using Xfinity remote. I have rebooted the router, unplugged the whole system and replugged, updated the TV, updated my Xfinity password which changed a few weeks ago. I can control the sound with the Sonos app OK, but once even that did not work. I even got a new remote from Comcast and it seemed to pair OK. All other actions using the remote work so I don’t think that it is the remote. I am out of ideas.

Hi, my partner’s just installed Sonos ARC and paired it with an OLED65C14LD. We would like to keep the autonomy of using the TV sound as and when. This, amongst other things will enable us to use headphones as far as we understand. However every time we go into the TV ‘sound out’ option and click ‘TV Speakers’ the option gets selected and lasts about 2 seconds, then the setting reverts automatically to HDMI (ARC) Device. The same happens when sellecting the ‘Wired Headphones’ option.We would like this to stop and be able to keep the TV Speakers on or Wired Headphones on for as long as we need them on. How do we achieve this?Many thanks for your support.

I intend to wall mount a 85 inch Samsung Frame TV into a large room with ceiling mounted Sonos front and rear speakers at an elevation of 11.5 feet. Obviously a clean look is what I am looking for so I would like to conceal a subwoofer if you recommend it . Any recommendations on ceiling mounted subwoofer or concealment as well as equipment and distances. TV viewing area is about 12 by 12 feet at a distance of about 10 feet from tv wall.

I currently have a Sonos Playbar set up on a living room TV. No surround speakers. The living room and kitchen are open and connected (one large rectangle) and I’d like to set up a Five at the far end of the area in the kitchen. The principal reason is for music: we’d like to be hit from both directions when sitting at our kitchen counter. But I’m wondering, can the Playbar and Five be grouped such that there will be no sound delay when watching TV? Thank you in advance!