Skip to main content

Hello,

 

I have several Sonia products and have always worked just fine. Recently had a broadband issue resulting in change of password. All other WiFi de vices have updated including Sonos products, except Move and high is “missing”. I’ve. Even through the find missing products section many times and cannot get to connect. 
 

any help would be appreciated. 

You may need to factory reset the Move, as a brute force method to change the SSID it connects to. Since you already have other Sonos speakers, there’s no chance of losing playlists, since they’ll copy over from the existing system when you reconnect. 

I’m not sure what a ‘high’ is, perhaps more clarity on what that device is.

hi @Mark Lunn the Move is not using SonoNet so it will not ‘learn’ the credentials from the other Sonos devices - however the Move can store multiple wifi settings so you may try to add it again - hope this helps

 

Thanks for your help guys. All sorted, hard reset sorted. 

Terms & ConditionsCookie settings