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Hi thereI started watching Alien 40th Anniversary Edition in 4K tonight and was looking forward to hearing the 5.1 surround sound the disc comes with. However, on the sonos app I use on my phone it says it is in Stereo PCM and not 5.1. Can someone explain why this is and what does it mean? The TV I have is a new Sony Bravia 4K and the 4K player is also a new Panasonic DP-UB820. I have a Sonos Beam, two Sonos One speakers and a Sub for bass, which creates a great 5.1 surround sound when watching other 4k movies I have or streaming films on Amazon or Netflix.I have never had an issue with anything that says it is in 5.1 until tonight when I started watching Alien which was only in Stereo PCM. I have toggled with a few settings on the TV and Bluray/4k player but nothing seems to change.I would appreciate if someone could know what the problem is.Thank you.

Hi! How long should a Sonos Move battery last?I called the support because in a test it lasted 8 hours at an average volume of 40%.The support told me that it was little. They recommended me to carry out a new test with the Move at 100% load and volume at 50%, it lasted 6 hours.I called the support and another person attends me and he tells me that it is normal.Who has the reason, first support (8 hours is not nornal) or the second (6 hours is normal)? The contradictions of the support take my breath away! 

I bought a Roam and added to my system.  After a week or so it stopped working.   I’ve replaced it, but I cannot seem to get the old Roam off of my app and the new one is now listed as Roam 2.   Looking online it seems I should have an option in the IOS app to remove it, but my app doesn’t have that option. How do I get the app to forget the old product?

Hoping for some help from Sonos experts out there!I picked up the Roam on Friday primarily as a quality portable speaker that I take to multiple work sites. I have 3 other home Sonos devices and this seemed like a great addition with an existing Sonos system. It also is probably the best sounding speaker in its class. 2 major issues:Wifi connectivity is limited to my home network.  I have wifi at my work locations. I was hoping that I could use this to connect to those networks and play music without using my iPhone. It seems it is limited to just your home Sonos wifi network. I could reconnect to the new wifi, but that is very difficult when my Sonos system is not on them. So unless there is hidden support for multiple wifi networks, I am limited to using it as a Bluetooth speaker away from home.    Bluetooth will not stay connected.  So resigned to using this as a Bluetooth speaker linked to my iPhone, I paired it easily. The issue is staying connected. If I turn the Roam off or if I

I am using Sonos S1 app, and trying to change the SonosNet Channel.  It is all greyed-out.  When I tap, I get the message: Incompatible Software Versions (The version of the app you’re using isn’t compatible with your Sonos system, so some settings have been disabled).I have previously been able to do this.  What is going on?

Hi there I'm considering swapping my move and roam in for 2x ones and something else due to having trouble with the new in wir d products and my wifi just a pain and don't need them would rather a couple wired ones is it possible to swap? Don't have boxes for them but have receipts, brought online from Sonos themselves.

Good afternoon, I hope someone can help with this. I just got the Sonos Port and hooked it up to my turntable just fine. I have the INLINE connected directly to the turn table and the OUTLINE connected to the reciever. This allows me to play music from my phone to the receiver and play records through the port to my other sonos speakers. Two problems I have run into: When playing records, it streams to my sonos speakers but does not play out of my receiver to my wired speakers concurrently. Nor have I been able to switch it to run through the port and my receiver to come out of my wired speakers  When streaming my turntable to my living room, it plays out of the ARC but does not connect to my sub nor my Sonos one speakers Is there an easier way to do this that I am not seeing?

My kitchen pair of One’s in stereo are Trueplayed and modestly set on bass/treble, but one of the speakers has an audible rattle whenever anything too bassy or loud passes through it. I’ve tried turning Trueplay off but it’s the same. I would guess that this is a hardware issue. Being at least a couple of years old, is this anything Sonos are likely to help me with or am I stuck with my faulty One!? Thanks for your help.

Audio drops out randomly on Apple 4k TV. Usually happens when switching between applications (Netflix, Hulu, Etc.) or when first turning TV on. Now occurring in the middle of streaming. This is happening on a daily basis and I’m considering returning/selling my Sonos Arc. I’ve gone through all of the troubleshooting steps mentioned here, Setup:TCL 6-series 65R635Apple TV 4k (2nd Gen)Sonos Arc 

Hi! Spotify activity is normally displayed on Discord, this also works when used with Spotify Connect &other devices (for example Google TV). However, when playing over Sonos no activity is shown. Is there something I am missing or is this some kind of bug?

I’ve got an iMac with an external Mac CD-ROM Superdrive attached. Works fine for playing CDs that I don’t want to rip onto my hard drive, for various reasons including that I like listening to redbook audio rather than compressed and don’t want to use a crazy amount of storage to rip lossless lots of cds I listen to infrequently. I work in the music industry, so get a lot of music that’s just an occasional listen. My external Superdrive CD-ROM works fine playing through my computer speakers. When I try to choose my Sonos Port as an output, all the controls in the Apple Music player stop working (play, skip, etc.). Sonos has confirmed that this isn’t supported and I have to rip any music I want to listen to. Anyone aware of a hack to get around needing to rip all of my music? Happy to experiment with devices, cords, etc. that’ll make this work for my needs. Thanks!

Hi, I have a beam and until a few weeks ago all was working ok.  It’s has no dropped my 2x Play 1’s and won’t allow me to add them as surrounds.I have factory reset everything and started again with no luck.  The error message I get is “two compatible Sonos speakers are required etc etc”.  It’s feels like it doesn’t even search, the error message instantly pops up.The WiFi router has been constant before and after the issues, so I have ruled that out.I have exhausted my understanding of this, any ideas?Thank youWill

Hi Something I found strange the other day. When my sonos Roam is connect to my wifi network I can use it with Google assistant to request song but when I leave my house I can't.. Seems strange to me that the mic operation is not transferred from the phone when connected over Bluetooth.. Or is it just me? 

When I launch the S2 app on my Android phone (Samsung S21) I get the following message:An app update is required. Learn MoreWhen I select Learn more, I get the following screen:An app update is requiredThis version of the Sonos app can no longer control your system. Update to the current version to continue.Update NowWhen I select Update Now, I get the following screen:Sonos app needs updatingTap the button below to get the latest Sonos app update.UpdateWhen I select Update, I get the option to Open with either the Galaxy Store or Google Play store. Going to the Google Play store takes me to the Sonos app page, but with only the Uninstall or Open option. I seem to be caught in a loop here...  

My Sonos roam arrived the night before we went on holiday last week.  I am pleased with the flexibility of the wifi and bluetooth modes, but it soon became apparent after we got to our destination that the bluetooth device switching on the Roam is very poor.  We had 3 people in the house who paired to the speaker at various points to play their music choices, but when the next person came along, it was a great big faff / fuss to work out who’s phone or iPad was hogging the connection, and ask them to turn off their bluetooth in order to free up the roam to connect to the next person’s device.   We have a bose soundlink mini which allows you to cycle through the existing paired phones/devices and provides some oral feedback on each press “Connected to Michael’s iPhone” *press* “Connected to Michael’s iPad” *press* etc…   Can Sonos please consider something similar?     

I have 2 Play:1’s and I want to connect them to a Vizio Smart TV. What do I need? Connect, ConnectAmp, Soundbar? Thanks. 

My 1st. Zone is Sonance Outdoor speakers with Amp My 2nd Zone is Sonance In Celling Speakers with AmpMy 3rd Zone is Marantz AV with 3rd party home theatre speakers  So. my question is can i connect Sonos Port to Marantz AV to make it 3rd different zone to play music at one time on all 3 different zones. Is it posible to connect Port to Marantz and how ?? 

Hi, I went to use the Sonos app this morning on my phone and it appears to be stuck in an update loop. The app won’t function and says at the top an app update is required, when I click “Learn More” I get a screen saying an app update is required, I click “Update Now” which takes me to another screen with a button saying “Update”, which takes me to the app store, but there is no update available. I saw other historic issues with this which suggested updating off another controller (my girlfriend’s Android is doing the same as mine) so I tried off my PC. The update failed with an error 1001, which I understand is the system in unable to find a speaker. Thing is, all the speakers are showing on the PC app, which is now the only method I have to listen to music! Any help gratefully received :)John

Hello. Lately my Arc has had the status light alternately flashing red, white and green. There is nothing wrong with the audio, but this was never the case before. In the app's settings, I have always had the status on light disabled. I'm not sure why the lights are doing what they are doing. Should I be worried?

Hello guys! My Sonos Move does not start, my cat has destroyed the charge base… So I am trying to charge it with USB-C instead, and what happens is that the status light flashes twice, at the same time as the second flash, the microphone light flashes and then these two stop. Then the battery light is constantly lit orange / red and nothing more happens. I have tried with four different chargers and several different cables, the same result all the time. Do you think the battery has run out or could it be something else?

I bought the Arc soundbar + Sub Gen 3 last week. For the first couple of days, the system connected to my Pixel 3a. For the past several days, however, I have entirely lost my ability to connect to the system. I have tried restarting the soundbar and my phone. Nothing has worked. Any suggestions on how to troubleshoot?

My son thought he could add his acct to our Sonos system.  I did not authorize my account to be switched to his email. Not sure how Sonos allows that.  When I go to log-in, it shows his email (encrypted) at top with blank username and password.  I cannot log-in using my account in the app but I can log-in with my username/pw on the internet and shows my account number.    He’s tried to erase his account but it won’t let him. I now have NO way to access the Sonos. (No I am not going to use sons log-in).  My account, my access (Sonos allowed him access without authorization). how do we fix this?   Oh, called customer service - told customer service is no longer via phone and much use tech support online.  Prompts per computer did not include my issue.  Asked for live agent - none are available.  sincerely,Laura 

Why buy a Sonos speaker when Sonos defeats the option qualities an app such as Pandora provides? Pandora enables a repeat song option when I’m using my AV system, or in my car. or my workshop speakers using aux. through my iphone. Yet Sonos disables this feature. Only on a Sonos speaker I’m not able to replay a song. Sonos, are you listening? 

Ever since I set up my Beam last week, my TV turns off randomly every so often. I have tried a number of fixes that I have researched such as turning off auto play, Alexa, CEC, etc. None of these have any effect and the tv continues to turn itself off. The TV auto shut down is off and I never experienced this issue once before setting up the Beam. 

i noticed that already a lot of people ask this question but I have to know for sure because it costs a fortune.I have an Epson EF-11 projector. As an external visual source I use my MacBook. I am aware that my projector does not have HDMI arc or earc so it can’t be connected to an Sonos arc. But is there someway I could connect it to my projector and experience the whole Dolby atmos stuff? Is it possible, in this particular case, with HDfury arcana?thanks for all the answers