Hi,
I have a continuos problem with Sonos One which keep on disappearing almost once a week.
When I restart it with factory settings it’s working again. But it’s pretty frustrating doing it every week…
I have changed the location with no luck and a app function finding the missing sonos doesn’t find anything.
Any help?
Best answer by Airgetlam
The first thing I’d try is checking for a potential duplicate IP address. Since, on most routers, that’s a difficult thing to do, I’d just unplug that Sonos One from the power supply, then reboot the router. Only when the router comes back up would I plug back in that Sonos One.
If it continues after that to have an issue, I would recommend that you submit a system diagnostic as soon as you’ve noticed it has dropped off and call Sonos Support to discuss it. It might be worth doing a second one after the Sonos One has rejoined the network, so that they can do a “compare and contrast” investigation.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
Have you tried unplugging the One from power for a couple of minutes and rebooting your router? Are you able to wire any of your Sonos speakers (not a Sub or surround speaker) directly to your router with an ethernet cable?
The first thing I’d try is checking for a potential duplicate IP address. Since, on most routers, that’s a difficult thing to do, I’d just unplug that Sonos One from the power supply, then reboot the router. Only when the router comes back up would I plug back in that Sonos One.
If it continues after that to have an issue, I would recommend that you submit a system diagnostic as soon as you’ve noticed it has dropped off and call Sonos Support to discuss it. It might be worth doing a second one after the Sonos One has rejoined the network, so that they can do a “compare and contrast” investigation.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.