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I can’t seem to find a solution to my problem. I have a gen1 Apple TV 4K connected to my LG OLED C1 TV, which is connected to my Sonos Arc. When I set the TV to PASSTHROUGH, I get Atmos content no problem from my Apple TV, but I get no sound when playing Dolby 5.1 content. Sometimes, after resettling everything, I get sound but it comes in as Dolby Multichannel 7.1, which obviously isn’t correct. If I set my TV to AUTO, the content will play as Dolby Multichannel 5.1. I was told Passthrough is the best option but it sucks Audio doesn’t work for 5.1 content. Am I doing something wrong?

Hi,Earlier this year I followed instruction to download the new Sonos app (think its referred to as Sonos 2) and connected my 2 existing Play 1 devices. However I rarely use them but went to check them today and the app wont connect to them, in fact the “system” screen is all greyed out where it should show each Play1 device. Im getting an error message “unable to connect to Sonos” and when I try follow the “lets fix it” message I end up going around in circles. It’s as though it has an issue connected to my wifi/internet connection, and that works fine for all other devices. Any advice would be appreciatedThanks

I will be moving my Beam Gen 1 upstairs and replacing it with a Beam Gen 2. It is quite difficult to get behind my TV to adjust the wires. So I am wondering if I can use the same power cord and HDMI cable from my Beam Gen 1 with the Beam Gen 2? Do they both use the same power and HDMI cords?

Would anyone have advice on connecting the Steepletone ST918 turntable to the Sonos One speakers.It has Line Out (RCA) AND sub woofer out connections.  I have been researching online and think I could use the Sonos Port but I don't want to buy it unless I'm sure its worth it.  Any advice appreciated  

I set up my Hd Fury Arcana to Beam gen 2 and connected Apple TV 4K 2021 model. I have set the Arcana to beam on but I don’t get Dolby Atmos just DD 5.1. When I changed the mode to EARC and turn off beam mode on Arcana I don’t have volume but can set up Dolby Atmos on ATV.  Arcana has the latest software version 0.84. I have watched on You Tube how to set up but I am not winning! Any suggestions would be appreciated. Thankyou in advance.

Spotify shuts down often while playing a playlist.  Our internet speeds are great so not sure what else could be the cause? 

Hi there. I am aware that currently Sonos’ Alexa Skill is not supported in Brazil. My question is: even though I know that Sonos skill wont work here, if I buy a Sonos Roam and use it in Brazil, will I be able to use it as a voice assistant device over here in portuguese? Use it, for instance, to turn on and off my air conditioner...

Hi everyoneI've got a Sony X950H and for the most part the Beam Gen 2 works quite well. That is except with the PS5. I've had audio delay issues when using anything but Linear PCM, so I switched to this setting. The issue I have now is that the volume (and perceived fullness of the audio), doesn't compare with the Dolby audio setting.Has anyone else experience this and will there be a fix coming?Thanks    

I’ve had the Arc with official Sonos wall mount for a bit over a year now, and this entire time I’ve had intermittent issues with crackling during sounds that have high bass. Doing some googling, I learned that the mount changes the EQ to reduce wall resonance. I’d like to try disabling this, but the magnets in the wall mount are getting in the way. Short of getting a mount without magnets (or hacking up the Sonos one), anyone know an existing way to disable it?If not, to Sonos engineering: can you please give us the option to force-disable this wall-mount EQ adjustment in software? Or even better, let us adjust the level of its impact with a slider. 

Hi, thanks in advance for any help you can provide with this issue.I have a stereo pair of One SL’s on my desk. I’m having an issue with the stereo balance between the two speakers. When I start a song playing, the stereo balance is centered, but over approximately 15-30 seconds, the center image drifts off to one side (one speaker is becoming louder or softer, but never drifting all the way to one side). When I pause the music, then start it again, the image is again centered but proceeds to drift off center again. What is perplexing is that this happens when using the Sonos app streaming any music service, it happens with Roon streaming Tidal or Qobuz, it happens with the Tidal app using Tidal Connect, but it does not happen when streaming via Airplay from any source. Here are the steps I’ve already taken to attempt to resolve the issue:Rebooted both speakers. Unpaired, then re-paired the stereo pair. Swapped left and right speakers in the stereo pair. Rebooted my wifi router while a

I recently noticed that the Sonos app for android is activating my microphone on my Samsung S21 when I launch it. FYI, I also have permission DENIED for Microphone in Sonos app setting.  NOTE: I have an app that senses when apps activate microphone or camera.  Please stop this behavior at ONCE!  I’m sure your users would not take kindly to SONOS listening in to their conversations whenever the Sonos app is running.

Can we please get back the ability to adjust the crossover on the sub. Why was that removed it was a great feature and made the system sound so much better.   Thanks 

I added my computer as audio source per the instructions from Sonos and SWYH and Sonos app confirms its been added but I can’t find it anywhere in the app.   Also where is Tunein in the app?  I can’t find that anywhere either.

Since I updated to 13.4 - (which on my beam +ones works great with DTS btw), I’m finding it simply impossible to get my Roam pair to establish a stable connection.I’ve lost count of the number of times I’ve tried to setup again from factory - but I always get the same issue, one of the pair goes offline after about 30 seconds.I have 2 APs in my home and I’ve tried on one of them in case this could be the issue but same result.

Hi Everyone! I would like to  update "my sonos-5" and "connect" with new sonos items to be able use everything under S2 program. I heard that I can be granted for 30 percent discount for that. How can I proceed ? Help is most appreciated!

I recently moved house to a place that has speaker in the ceilings throughout the downstairs. They are all wired through to a comms box. Do I need the Port or the Amp to set this up and will it allow me to play different music in each room or will it only allow one song to be played throughout?

I wanna buy a turn table to play vinyl via a preamp on two play 5 (2 nd gen) speakers set on stereo and I was wondering if the line in mode keep the sound analog 🤔

Hello,I have recently bought Sonos One speaker (Sonos OS: S2; Version 13.3) and successfully set it up. I can play music for example from Sonos Radio or Spotify and everything works as expected.But when trying to use AirPlay on different devices (iPhone XR / iPhone 6s / Mac Air) although I am able to see Sonos speakers in the list of available, I keep constantly receiving “Unable to connect to Sonos One” message.I have already gone through various suggested in this case steps found here in Sonos community (Reset, Restart, etc) but all of them don’t work for me. Could you please help?

I have read all previous posts about adding SMB1 and this has been done, I have also set up a user and given read permission to the Music shared folder. The Synology NAS is DS420j running DSM 7.0.1-42218. After I enter the username and password the Error message is “Access to the shared folder “192.168.0.200/music” is denied - check the username and/or password.” I have confirmed by also using my username, which has access to everything, and I get the same error.I am able to access the shared folder from my smart TV which is getting access through the Synology Media Server, therefore I don’t believe there is any issues with the WiFi network. Any help will be greatly appreciated. 

I'm having massive issues with both my Sonos systems (Amp and One SL).After some minutes Spotify just pauses and drops the connection to the system. I can instantly reconnect, issue comes back after a few minutes. Happens from both Android and macOS app.I didn't change anything in my network, the WiFi is working perfectly. I monitored my wifi and there is not a single package drop from other devices. There are very few WiFis around me, so there isn't much interference. I have exactly this setup since months, issues now started out of nothing.Does anybody have an idea what the cause could be?

Hi everyone.There is a lot of discussion around this and it sounds like my setup won’t work.  I’m new to Sonos, so I’d really like to go with Sonos, so I want to make sure this won’t work before moving on.My intention is to setup Sonos Amp for both my Samsung Frame TV and record player.  The room has 4 surround in-wall dumb speakers.  To make this cost effective, I’d like to keep these speakers and replace the other 2 pairs of ‘in ceiling’ speakers in the house with architectural speakers to play selectively digital music as different rooms.  I’d like to use the existing dumb ceiling speakers for my living room with the TV and record player.  Am I correcting in understanding that because I am setting up as surround for the TV, the amp could not be used to play vinyl out of the dumb surround speakers because the line in is disabled?As a workaround, could the second amp be used as the line in for the record player?  Could it then play the vinyl on the surround setup through the other amp

Hello, I have a question that may be absurd. Does the SONOS Arc have an HDMI ARC or is it HDMI eARC ?. The doubt comes from the fact that on the website, in the summary section, it appears as HDMI eARC but in the specifications it says HDMI ARC. Can someone with SONOS Arc answer? Thank you

Hello. I've got beam (gen2) and first gen symfonisk table lamp. I would like to buy another lamp to make them both work as a pair (surround/stereo system). Will the new generation symfonisk lamp pair with the old one (1st Gen with 2nd Gen)? There is no old gen lamp in shops already in Poland 😔

Can you connect airpods to sonos playbase or thru Sonos app?

I can’t seem to find Virgin Anthems in radio, only Virgin Radio. I have tried copying and pasting Virgin Anthems URL into add radio station in Sonos but that does not work. Any suggestions please?