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I just bought the Sonos Arc SL Bar, connecting to my TV LG-70UK6570AUB via HDMI ARC. When my cable box and sonos are connected via HDMI, no sound through Sonos ARC. I can only get sound when I disconnect everything else or if I connect to Optic connection (Optic connection works on TV and Streaming but I loose “Dolby” sound). This happens every time the TV is turned off and on but if the system detects the cable box... no sound. My Cable box doesn't look modern and neither can't set up or modify the type of audio for the cable box. PLEASE HELP!!!!

Can't get my sonos 5 gen 1 to be recognised on the same network as my sonos amp. Tried wireless tried LAN tried using the sonos bridge.Any advice?

Hi,Is it possible to cast by bluetooth on SONOS MOVE and broadcast (after pairing them) on PlayOne+Move? Thank for your helpCyril

So I set up Google Assistant on the Sonos Beam (check images) but it doesn’t matter what command I give to it, it says that it cannot find my devices.For example, if I ask, turn the Living Room Light On, it says it can’t find it.Even with Apple Music, if I ask to play something on apple music, it says that it can’t do that. It’s as if it’s a separate device not connected to my home but it can respond to general web requests (what’s the weather, what’s my name, etc).Is this expected behavior or is it supposed to behave as any other Google Assistant device in my home? I can’t use this assistant in its current state. 

Hello I am an inexperienced Sonos user and have a basic question I use LG 1 and Sonos Arc and also would like to be able to connect with Bluetooth headphones, but was not able to get it working. Appreciate any clues!

I can't pinpoint exactly when it started, but our Sonos Play 5 (Gen 2) is no longer visible and can't be added to our Sonos network. When we try to Add Product, it is undiscoverable by Wifi only.When we connect via Ethernet, it can be found and we can walk through the 'Adding process' until we finally receive the message 'Your Play:5 has been added, but may not appear in the System tab. If so, unplug the power cord and plug it back in to finish the setup from the System tab'. Immediately after that, the system automatically tries to take us through the 'Add Product' process again, but this time we eventually get the message 'Your mobile device couldn't connect to your Play:5. Make sure the Play:5 is connected to power.' If we unplug and walkthrough the process again, we eventually receive this message: 'Your Play:5 couldn't be set up. Unplug the power cord, plug it back in, and try again.' This is incredibly frustrating. We've tried restoring factory settings 5+ times and keep experien

Hello, I have a Playbase connected to my TV and a single Play:5 (Gen 2) connected to a turntable in the same room. Is it possible to buy a second Play:5 and use them as rear speakers in a surround sound setup with the Playbase? Thanks in advance!

My music was all on an external NAS drive which failed.  Data recovery company restored the NAS content and I re-downloaded to new NAS and redirected my Sonos from MacBookPro and controller on iPad and iPhone.  However now, if my Mac is ‘asleep’ neither controller will work.  I get error message 1002 which seems irrelevant as I don’t have the device the error message refers to. Another error message is “Unable to play ‘track x’ - unable to connect to //Lois-[sirname]-MacBook-Pro/Music.  I deleted the Controller app and reinstalled it.  It played one album and when attempting to play a second album - the following long error message popped up:  Unable to play ‘Album X’ - the file //Lois-[sirname}MacBook-Pro/Music/Music/Media.localised/Music/Jamiroquai/Jamiroquai - Travelling Without Moving/13 [Hidden Track].m4a cannot be foundWords fail me.  Help!

Hi! I bought a new Samsung smart TV and now I can’t use the same 3,5 mm cable anymore. The tv only has a optical output. I tried to use a cable who has an optical and a 3,5 mm combination, I think it’s called toslink.  ( see the link below) That didn’t work unfortunately. I have seen that it’s also existing a kind of optical converter in too 3,5 mm, would that be any better? Would really need some help.    https://www.netonnet.se/art/ljud/hifi/optisk-kabel/nedis-digital-ljudkabel-toslink-hane-3-5-mm-optisk-plug-1-m-svart/1006608.13714/?gclid=Cj0KCQiA-K2MBhC-ARIsAMtLKRtbTfaHwYshcpbWu5XYh8H_OSJELOhH_DmQpaq6uzbnonArZCom3KUaAgQ_EALw_wcB

What worked perfectly before, does not work now! From the many many posts on this subject, we all know the symptoms: Whilst trying to add a  music folder, you are greeted by the message:  But it worked last week! I have checked all the advice from the various posts about SMB1 and firewalls etc. Nothing works. The computer I am trying to connect to is a bog standard Seagate HDD attached to a Telstra (Australia) “Technicolor DJA0231” Broadband Modem/Router connected to our NBN (National Broadband Network): a so-called “Telstra Smart Modem Gen 2”. Not the ideal NAS solution I agree, BUT IT USED TO WORK FINE!  What has changed? I have no idea. I religiously install updates to my Windows 10 system and to the Sonos controller. The Telstra Smart Modem updates itself. I have no control over that. I have a bunch of Sonos products including:2 Gen1 Play:52 new Sonos 52 Sonos One2 Sonos One SL1 Playbar1 Sonos RoamI am running two version of the controller (S1 and S2) in order to accommodate my old

Hii currently have two Sonos Sl ones as a stereo pair at the end of a long room. I wanted to add a voice control speaker at the other end. Initially I just wanted it completely separate to the two other speakers (ie just as a stand alone speaker for radio while in the kitchen). however now I’m wondering if I could link all three together to play the same thing. would a Sonos Sl one smart speaker do this for me? Ie would I be able to ask that speaker to play a radio station and hear it across all three speakers in the same room. (I don’t mind unpairing the stereo element of the other two if that’s what needs to happen?) anyadvice welcome on how best to do this. thanks 

After the debacle with MacOS Catalina and playlists, I have gotten the update of playlists to work ok - when I add songs and update the Sonos library, the new songs do appear in the playlists (if I remember to do the updates from the Mac, that is - not if I do it from, say, the iPad controller).So far, so good.But there seems to be two things that the Sonos system does not respect:Sort order of playlists My playlists are invariably set to sort by song title and appear so in the Music app library on the Mac. Yet, in the importde playlists on Sonos, the new songs are simply concatenated to the bottom of the playlists, out of any order (except latest in).   Choices made for songs via Music / View Info I have a few songs that I have changed volume for in the Music app or, more importantly, changed start and end times for. These edits are not seen by Sonos. I’d relly rather not have to do manual music file editing…Any comments - any possibiliites to fix these things (or teach me how to make

Hi, I’ve had a search on the forums but couldn’t find this scenario discussed.I have a sonos beam in the living room, a One (gen 1) in another room and am thinking of getting another One (gen 2) in a third room. Is there a way to have these primarily in multi-room setting and then occasionally bring them into the living room to join up with the Beam on the TV for a surround sound setup for movie nights? I know this setup is possible in some way (with instructions on the page ‘Add surround speakers to a Sonos home theater’) but what I wanted to know is if this is a quick switch that can be done with a couple of clicks on the app each time? Or would it require re-pairing the speakers using the connection button and then re-creating the other rooms each time I move the speakers back (so basically would it take more like 30 seconds or 10 minutes to switch between these two setups?).Also, are there any issues with combining a One gen 1 and a One gen 2 in this way?Thanks!

Setup is Xbox Series X → LG CX (using included HDMI 2.1 cable) → Sonos Arc (via eARC port 2 using included Sonos HDMI cable) LG CX Audio Settings: Sound Out - HDMI ARC, eARC - On, HDMI Input Audio Format - Bitstream, AV Sync Adjustment - Bypass, Digital Sound Out - Pass Through Xbox Series X & what Sonos app reportsUncompressed 5.1 is reported as Multichannel PCM 7.1. Shouldn’t this be reported as LPCM 5.1?Uncompressed 7.1 is reported as Multichannel PCM 7.1. Shouldn’t this be reported as LPCM 7.1?DTS Digital is reported as Multichannel 7.1. Is this correct since Sonos doesn’t support DTS formats?Dolby Digital is reported as Dolby Digital 5.1Dolby Atmos for Home Theater is reported as Dolby AtmosDTS:X for Home Theater is not supported by LG CX for Passthrough Thanks!

Hi. One of my sonos amps stopped working.    I have a flashing white light.   I have tried to reboot, also disconnected for 5 mins, attempted to restore to default, have tried connecting it directly to my router, all of this was done with and without speakers connected to is.    it never stops flashing white unless it is disconnect from power.    has anyone seen this before?    thanks 

Hello everyone!I have a customer that has a Sonos Amp, sub, Arc, and two Sonos in-ceiling speakers. I need to connect them all for his home theater. I’m also installing all of the cabling. What is the correct connection configuration? My confusion lies with the Arc. If I use the HDMI-ARC to feed the Amp, how do I get signal to the Arc speaker? Through the ethernet port? Or does the Arc get the HDMI-ARC feed, then ethernet to the Amp? I can install any cabling I need. The TV and the Amp will be side-by-side.

Quale è il comando vocale che applica la duplicazione di quellom che sta producendo uno speaker sonos su un altro? Per capirsi meglio la stessa azione della pressione continuata del tasto play/pause? What is the voice command that applies the duplication of the one spekaer sono another one? To better understand the same action of continuously pressing the play / pause button?

Maybe one day these will be fixed ? Every time the PC is restarted this is loggedEvent 0 SonosLibraryService - Service cannot be started. The handle is invalidEvery time the Windows app is closed this is loggedEvent 1000 Application Error - Faulting application name: Sonos.exe - Exception code: 0xc0020001

Here is the setup.  Five Sonos One V3 speakers, one Arc Soundbar + Sub WooferThe condition:  I start playing music (Pandora) using either the Sonos ios app or using Google Assistant, i.e. “Play Pandora music”  If in the Sonos app all devices had been selected before starting the music all is fine and music plays throughout the house. I later stop playing Pandora i.e.  “OK Google, stop the music”  Later when I turn on the TV (connected to the soundbar via HDMI ARC), all is fine and TV audio plays correctly though the soundbar.   The problem is when you turn off the TV, the soundbar will not re-connect to the rest of the speakers in it’s group.  You must manually open the Sonos app to reconnect it to the other speakers.  The soundbar does have a selectable settings under “Home Theater”.  The first setting, “TV Autoplay” does just that.  When the TV is turned on the soundbar automatically connects to the TV.  The second option is  “ungroup on autoplay”.  This prevents the TV audio from pl

Hello,I have a Playbar (wired) and a Sub (wireless), to which I want to add 2 Play:1s as surrounds.When trying to add the Play:1s, the configuration always fails with message “There was a problem adding your surrounds...”: after the failure, the 2 Play:1s appear to be there (+Sub+LS+RS), their controls work correctly (eg: I can volume up or down the sound coming from the Playbar), but no audible sound is perceived from them. This happens ONLY when the configuration is started with the Playbar wired.If I put the Playbar in wireless mode, the configuration succeeds and sound comes from the Play:1s: however, as soon as I put the Playbar back to wired mode, the Play:1s are silent again.I tried everything: I reset the Play:1s to factory, reset the router, changed the SonosNet channel, but nothing works. If the Playbar is wired, the Play1:s are silent, no matter if I am playing homecinema or streaming music.I submitted 2 diagnostics:1260792362, where all my tests described above are logged 1

Quels branchement faut il prévoir?

Greetings, Does Sonos Amp show up as a Google Home speaker?    I have wired ceiling speaker pairs installed in my kitchen and am thinking of getting a  Sonos Amp to power them for streaming music.  The kitchen has a Google Home and I would like to set the Sonos Amp as the ‘Default music speaker’. This when I ask the Google Home to play music, it’ll play on the Kitchen ceiling speakers via the Sonos Amp. I have a Sonos Arc and it does show up as a Google Home speaker that I can bind to a Google Home as the default speaker for music. Does Sonos Amp do the same?

  We have a Canton sound bar at present on the TV,which could be programmed to use the tv remote control, its ok but nothing spectacular. Listend to a Sonos Beam, not really that impressed. I see Sonos have refurbished playbars for sale, remember listening to them a few years back, very impressive. I was thinking of one to replace the canton. Would a Playbar work with the TV remote, the Canton has an option to programe a TV remote to control it.  There is a Sonos One  & SL in stereo in the lounge controlled by an echo dot, i wont be needing them with the playbar, but can i leave the Echo dot to use with the playbar mainly for playing Amazon Music. I definetley am not interested in setting them up with the playbar, surround sound doesnt interest us.   Any advice appreciated

I have 2 Fives set up as surrounds in our living room. Occasionally I would like to use one on our patio. I physically moved the speaker to the patio, removed surrounds from living room on Sonos app, set up patio as a separate location, But I can’t get just one speaker to connect?Help.Different topic, How do I remove a room from the Sonos app? I accidentally added Living room 3 and would like to remove it. Thank you.

As discussed elsewhere the HD upgrade in Amazon Music broke existing Sonos playlists. Apparently the only workaround is to recreate your playlists from scratch. The least excruciating approach I have found so far is as follows:In the Sonos desktop controller open the broken playlist and attempt to play. Observe that the playlist appears in the Queue panel and for each song From the Queue panel (not the Music selection panel) select Info and Options from the song dropdown Select Album Info from the Info panel Now select View All Songs on Album From the album song list use the song drop down to add the original playlist’s song to a new play list. This will add the new version of the file to the new playlist. If you like display the new playlist on your mobile device so you can see the list grow as you add the songs It is still a mind numbing and tedious process but at least the layout of the desktop controller lets you stay organized.