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Remote volume disabled by TV.New TV. Old Playbase.New Panasonic TV. Setup new panasonic remote with Playbase.All ok including old panasonic remotes.Except... playbase sound controls become inoperative on new panasonic remote when TV turned back on.Reregistered new remote many times which only registers when TV off !!When TV turned on then the new remote no longer controls sound on playbase. Old remotes still control playbase and tv no problem. All other functions on all remotes work fine.Is this an optical handshake or bluetooth  clash? All kit firmware fully updated.Seems to be new remote with playbase issue.  

After today’s (22/12/2021) system update Sonos stopped playing Dolby atmos contents from Apple TV 4K. It plays other audio formats automatically like stereo Dolby digital 5.1 multichannel pcm 5.1 or 7.1. It shows audio as silence.  If I change the audio format to Dolby digital on Apple TV 4K in settings then it plays the content. Before this recent update Sonos was able to play the Dolby atmos contents from the Netflix on Apple TV or original Apple TV contents.   

Hi,  I really need help because the SONOS experience is below zero and I am about to do things to it which I will regret. I have been a SONOS user for a long time and always have been happy with them. Lately I have a serious issue that bothers me so much. I have purchased a new TV Samsung Q60Aa 55. Since I have connected the Beam it randomly fails to detect it is installed using the TV speaker instead of the Beam. I try the settings, plug it out, disconnect the cable from the eArc connector, reinstall…. And after a while it seems to detect it until I turn off the TV and can start all over this very annoying time consuming issue. Help please. I have always enjoyed my Beam, which still works fine connecting to Spotify. But am unable to use it as a sound bar for the TV. Help..  BTW. It always has worked well with my previous TV LG branded. 

How long does the returns process typically take? My return got collected by UPS last Wednesday but I’ve not heard anything back about it being received at Sonos yet. I haven’t returned via courier before so not sure on the timeframes.

Hello all after hours of research and phone calls I’m still a bit lost so lets see if this helps clear up my questions.  When i built my house i had gotten 3 zones pre wired for in wall/ceiling speakers zone 1: living room 5.1 surround sound pre wired  (all speakers in wall)zone 2: Kitchen 2 speakers (in ceiling) zone 3: Back patio (2 on wall, 2 in ceiling)   ZONE 1in order to create a true surround sound experience and keep everything simple and clean i want to go with everything from Sonos. For the 5.1 surround sound what I’m confused on is it possible to run 4 in wall speakers, 1 arc (in place of a center channel) and 2 subs off of just 1 Sonos  amp and it all actually work correctly to create a surround sound experience?i did find  this video ( https://youtu.be/cUUyOMRvsiI ) similar set up to what I’m going for only difference is i would use in wall instead of in ceiling, and i want to run 2 Sonos subs. What I’m confused on is why he needed to use 2 Sonos amps when each amp can sup

Can I use the Amazon music app on the Sonos beam without using Alexa? I know you can use the Sonos app but I prefer the Amazon app. I just want to cast to it like I can with the Spodify or Pandora app. Thanks 

Hey PeepzHoping you can help - I am getting intermittent sound (and on other occasions drop out to one of my two Play 1s) whilst playing vinyl on Pro-Ject T1 B1 via port to my Play 1’s Sometimes it works but it comes in and out so often that it’s maddening! I am coming out of the line ports of the Pro-Ject T1 B1 to the ins of the port Am I doing something stupid - it has been known ;)All help gratefully recieved - thank you   

I am using the Sonos controller app on a Fire Tablet HD 10. The tablet is paired to a Sonos Move via bluetooth. The idea was to have all sound from the Fire Tablet output to the Sonos Move and have a beefed up echo show that doubles as a Sonos controller. This works for the most part. If I say, “Alexa, play christmas music,” the fire tablet plays a christmas playlist in spotify and the sound comes out the Sonos Move as expected.  The issue comes with trying to use Alexa to then control music playback with Spotify. If I say, “Alexa, pause spotify,” I can see the spotify app pause, and then automatically play again. As if it hears and performs the command and then something reverses it. I’ve tried saying pause, pause spotify, stop spotify, stop the music, etc. and nothing gets it to pause. I can control volume however. Does anybody have an idea of what the cause may be? FYI, Spotify seems to be the only app that will not pause. I’ve had success pausing/playing iHeartRadio and even Youtub

so has anyone been selected to be a beta tester? if so what did they send you and how long did you get to keep it for? i am an avid audiophile and  electronics guru. been building  and fixing computers and electronics since i was 12 work in IT administration professionally   and run my own side bu9iesnes total electronic solutions. i would be the perfect beta tester as i have beta tested for multiple platform 1 being Microsoft and their newest OS before it comes  out. thank you much and god bless!

Yeah I know.Looking at upgrading a chunk of hardware. My understanding of S2 (as opposed to S1) is the main benefits I would get are:SMBv3 support Hi-Res/HD (which I’m not likely to use) A platform that is mostly the same as S1 but works A chunk of new hardware replacing 16-year old hardware, including warranty Potential of S2 platform development over standing stillAs I would be upgrading from v8.4 I would lose 3 CR100s but regain Spotify streaming. Mandatory UpgradesI have 4 ZP100s, A ZP80 & a Play 5 that would need upgrading to support S2, all of which are eligible for 30% discount. And cost me £2,585. Optional UpgradesI also have 5 Play1s, a Playbar and a Sub that are all Gen1 but are S2 compatible to my knowledge. To upgrade these to the latest they are eligible for a 15% discount. This would cost me a further £2,246. (There aren’t any multi-Amp packages so I can’t double down on the 30% discount but it would make more sense to order arc/sub/one with 30% off and pay list on an

Hello! It seems once you connect a Sonos Five to a home theater setup you are no longer able to initiate auto play through line in. This seems like a weird software issue that could be fixed pretty easily. I understand most people hooking up their home theater probably have another place they setup to listen to records but I would love to be able to use my turntable when I’m not watching TV without having to unpair my fives from the home theater group. Any suggestions (beyond buying a port because I know that’s the easiest solution)? 

I’m traveling with a Sonos Roam and would like to have it available in S2 app connected to WiFi network instead of on Bluetooth via AirPlay.  Is it possible to connect the Roam to S2 app … even if I need to create a new account and setup?  Or is there another way to stream Spotify or Apple Music directly to the speaker instead of via Bluetooth / AirPlay from my phone?  

I have my Sonos Beam connected to my Dish Hopper and TV via HDMI.Suddenly yesterday, after I played some music on the Sonos system via Airplay from my Mac (iTunes), my Dish remote stopped controlling the volume on the Dish_TV-Sonos setup. The other controls on the Dish remote, but the volume and mute controls do nothingHow can I restore control of volume  to my Dish  Hopper remote? TIA Caroline

I can’t find all Finnish radio stations in Sonos. For example the traditional Jouluradio is missing. What is the reason?

Hello, I have several Sonia products and have always worked just fine. Recently had a broadband issue resulting in change of password. All other WiFi de vices have updated including Sonos products, except Move and high is “missing”. I’ve. Even through the find missing products section many times and cannot get to connect.  any help would be appreciated. 

The tv does not all Fixed Audio Out does anyone know how to configure this tv to provide level volume output across all sources through Beam without turning tv volume levels very high ?

Hi - any chance I can set-up the Arc with 2x Sonos Move? Any tips / tricks / updates would be massively appreciated. 

I have 2 Beams in separate rooms (my only Sonos products) and I am trying to get both of them onto my wired network (house is wired for Ethernet).The first Beam connects no problem and recognises the wired connection. The second Beam will only connect on Wi-Fi and does not recognise the wired connection at all (it will not allow me to disable the Wi-Fi).Is there a specific technique for getting this to work? 

Hi, I have a Sonos beam and 2 Sonos ikea lamps, I have an issue where when using surround sound the surrounds keep cutting out briefly then coming back, I bought a boost to improve this and it did for a bit but now the issue has returned, I have removed the surrounds and readded and restarted the boost but this is still happening, does anyone know a fix for this? Thanks in advance🙂 Diagnositcs code 93151066

All the home theatre master players contain two radios: 2.4GHz and 5GHz. The 5GHz radio is only used to connect its satellites (which is also why the HT master can’t connect to a 5GHz WiFi). The private 5GHz connects the satellites in both modes -- Ethernet/’wired’/SonosNet or WiFi/’wireless’ -- unless both the master and the satellites are wired.  Hi, I have a question about connecting my Sonos Speakers. Here you get an overview which Sonos devices I own:Living Room (Surround): Sonos Arc, Sub Gen. 3, 2x Symfonisk Lamps Gen. 2 Bedroom (Stereo): 2x Symfonisk Lamps Gen. 2 Kitchen: Sonos One Gen. 2 Bathroom: Sonos One Gen. 2 Office: Sonos One Gen. 2 Hallway: Sonos One Gen. 2 All devices are capable of 5GHz Wifi, except the Arc as stated by @ratty, because of it’s master role.I also have a well operating Ubiquiti Unifi network here at home with 5 Access Points and managed switches:UDM-Pro USW-Enterprise-24-PoE USW-Flex-Mini 5x U6-ProAt the moment I have two different SSIDs for the same ne

I have purchased a 4K laser projector (Optoma UHZ65LV) and also an Apple TV 4K.  In common with other people on these forums I want to create a Dolby Atmos surround sound set up using Sonos kit.  I currently have purchased the SUB and two One SLs…..    so I will need to fill this in with an Arc and another two One SLs I assume. On to the questionNow from reading the forums I understand that when using Apple Airplay 2 to connect to Sonos you lose all the Dolby Atmos information.  You just get stereo.  So can someone explain - given that constraint - how do I achieve my desired setup ?   Bearing in mind that in a large room you have the projector at one end.  Connected to the Apple TV via HDMI.   And then at the other end of the room you have the screen and this is (obviously) where the Arc will be installed.  So a wired solution would be quite a stretch …I am technically competent, but I am a complete newbie to cinema / surround sound / etc.  So go easy on me :-).  Appreciate any help 

Does any one know, if a new Sonos Arc speaker is about to release any time soon ??On the Sonos.com ( DK) side, it states that the product is currently ordered as a backorder ( restordre ) . So that’s a bit strange, since that usually happens before a new product launch.. Just curious 👀

My Google-fu is failing me here, I can’t find where to subscribe to Sonos Radio anywhere in my profile, is the subscription product available in Australia? 

HelloI am planning on purchasing a refurbished sub gen 3 and since this is my first time buying refurbished from Sonia direct, I had a question about the box. Do the refurbished items come in an exact box that a brand new would come in? Is there any indication on the box (I.e certified replacement) or any other wording that would differentiate it from a brand new non refurbished so is product? 

I have a Alexa Sonos system at my primary house. I purchased a Alexa beam for my secondary house. At the second house, the Sonos will only work if I manually select music from my phone on the Sonos app. If I ask Alexa to say " Play Pandora Rock Station" Alexa says, " You must activate this on your phone". It is activated on my phone, as I have used my Alexa Sonos system at my primary house. I spent an hour on the phone with Amazon and got nowhere. The said to ask Sonos. The problem seems to be with Alexa interfacing with Sonos at two different locationsl. Please Help