If you’re running Sonos on a mesh WiFi it’s best to wire one device only for each Sonos system to the main router, which in most cases is the primary mesh hub unless you have bridged the mesh setup from the main router itself. It’s best not to wire any Sonos products to any of the satellites - see this helpful thread from Sonos Staff which is worth a read;
Sonos on WiFi Mesh
With a Beam, or any Sonos HT main product, it communicates with its surrounds over an ad-hoc 5Ghz WiFi connection and to do that the wireless on that device and it’s surrounds needs to be switched on. I would just check they all are enabled in your case. It’s as good a place as any to begin to troubleshoot the matter, aswell as setting the system up in wired SonosNet mode. See this ‘perhaps’ helpful link too:
https://support.sonos.com/s/article/3235
For future reference when changing your router it’s worth opening the settings page on the new router and changing the wi-fi (SSID) Name and Password to that set on the old router. All of your devices will connect into the new router without having to change anything on each of your connected devices. :)
If you’re running Sonos on a mesh WiFi it’s best to wire one device only for each Sonos system to the main router, which in most cases is the primary mesh hub unless you have bridged the mesh setup from the main router itself. It’s best not to wire any Sonos products to any of the satellites - see this helpful thread from Sonos Staff which is worth a read;
Sonos on WiFi Mesh
With a Beam, or any Sonos HT main product, it communicates with its surrounds over an ad-hoc 5Ghz WiFi connection and to do that the wireless on that device and it’s surrounds needs to be switched on. I would just check they all are enabled in your case. It’s as good a place as any to begin to troubleshoot the matter, aswell as setting the system up in wired SonosNet mode. See this ‘perhaps’ helpful link too:
https://support.sonos.com/s/article/3235
Hi
thanks for the reply, as regards connecting one device via Ethernet, I was led to believe this is the correct way to connect the sonos system up hence why it was connected like that previously but since finding this issue I did try that but it kept failing to connect hence why I tried it without. I’ll look at that article to see if maybe I can change it back? However what I can’t understand is normal tv works no problem, all other programs work no problem it’s just seems to a select few (when I say a select view I’ve only found one so far (all episodes)) that seem to have this issue which points to me that it’s the program not the set up?
I also have a sonos play 5 on a seperate system (pain in the backside) but we all know why that is, I can’t bring myself to get rid of this yet and replace with a five.
For future reference when changing your router it’s worth opening the settings page on the new router and changing the wi-fi (SSID) Name and Password to that set on the old router. All of your devices will connect into the new router without having to change anything on each of your connected devices. :)
Yes I wish I thought of this before 
If you wire one product from the system to the new router and power it on and let it settle, when you then power on the remaining devices they should connect to the wired device using SonosNet (rather than the routers WiFi). Then when all appear in the Sonos App simply goto ‘Settings/System/Network/Manage Networks/Update Network’ and follow the instructions to scan for your existing Sonos System and when prompted add the new WiFi credentials to all players.
Then all will run on your new WiFi when you uncable the wired device and for good measure remove your old WiFi credentials from the network list. It’s a fairly simple process usually.
Ok I’ll give that a try and let you know the outcome. I’m sure this what I done before when it failed to connect (this was the beam plugged in via Ethernet) I tried it several times aswell but I’ll try again 
it wouldn’t make any difference if was connected via an unmanaged Switch would it? That’s how it was connected before but I just wanted to double check……the mesh WiFi (TP-Link x20) only has 2 x Ethernet ports (no where near enough) and one is occupied by the WAN cable coming from the Virgin Media Hub 3 box (Box in Modem mode obviously )
cheers
The wired device needs to be connected to the same subnet - it can be via an unmanaged switch, but presumably that switch is running off your device that you are using for your WiFi signal… it depends if your TP-Link mesh primary hub is setup as a router or if it’s bridged off your ISP provided router.
The wired device needs to be connected to the same subnet - it can be via an unmanaged switch, but presumably that switch is running off your device that you are using for your WiFi signal… it depends if your TP-Link mesh primary hub is setup as a router or if it’s bridged off your ISP provided router.
I think it’s set up as a router? I’ll also look into that, will it say router or bridged mode or is there other terms for them?
I just checked, yes it’s setup in “Wireless Router” mode
In which case you should just need to wire the Beam to that, or a switch that runs off that and ensure the mobile controller is connected to its WiFi too.
In which case you should just need to wire the Beam to that, or a switch that runs off that and ensure the mobile controller is connected to its WiFi too.
Ok will do
Still need help with this if possible…….still got no further
