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I have bought a Sonos Amp and a Port to augment my system of 2 Sonos 5s, a Playbar and several Ones and Ikea speakers. I'm on Sonos net and have historically always suffered from interference. It's a big help being able to use the Support info to check signal strength etcHowever the Amp and the Port are showing no info or colours etc on the report. I understand this may be a change in policy from Sonos - is that the case?And if so……. why do it?

I have an older Samsung TV 55” that has an HDMI-ARC port, no eARC.  I plug the Sonos-Arc into this port and when I go to the app and use set-up it’s telling me that there is an error.  Currently have the speaker set up with the Digital Audio Adapter into the TV and it is working fine.  I really wanted to use the HDMI-ARC port of the TV though.  

Hi I wish to purchase two surround One speakers. However one will be in advance of the other.  I intend to buy a One and a One SL.  Can I mix then with the Arc & can I use one to any effect with the Arc before I get the second one? Thanks in advance - Mike

Hello,Just bought a wireless charger for the Sonos Roam and it isn't long enough to reach the plug socket in the place I wish to put it. Is it possible to use an adaptor? Or will this impair the function? If it is possible are there any recommended ones or will the basic type they sell on Amazon suffice? Thanks in advance  Matthew 

For a while now it seems my Playbar is processing remote control commands twice.Whenever I try and control the volume through one of my remotes (TV. FreeSat, FireTV) the command is actioned but the white light on the Playbar flashes twice. For volume up/down it means the changes are twice what they should be, but it also means I cannot mute the Playbar.  Pressing the mute button it mutes and then immediately un-mutes!The same happens no matter which remote I use.  I have tried the ‘Remote Control Setup’ within the app but it makes no difference.Any ideas anyone?

Replace Russound keypads with Sonos? I have about a dozen of these in different rooms. Is there a way I could replace them and migrate to Sonos? https://www.crutchfield.com/S-5pfAXBlKNTJ/p_543MDKC6/Russound-MDK-C6.html?XVINQ=GLX

Hello, I know there is multiple reports about the same kind of issue but i can’t find any solution working.I cannot play any playlist from Apple Music on my Sonos One. Even the small ones, be it in Shuffle or Normal. I always get the 1002 error code. The problem exists from any Sonos app (Android, iOS, macOS).Also i have an alarm set for morning using an Apple Music playlist. It works approximately 50% of the times. This is my first Sonos system and that + to the impossibility since MONTHES to connect to Apple Music service from Android app, this is VERY VERY disappointing!

Is there a conmand yet which means you can say  “Alexa, transfer bedroom Sonos to kitchen” or something like that it would be great to be able to push one stream of music around the house without having all speakers playing

Hi, all. i recently purchased a Beam Gen 2 to pair with my AppleTV 4k and Sony TV. While a show is playing or while I am listening to music, I get a loud pop noise and the TV turns off. Very annoying and problematic. Any suggestions? Thanks, Paul

Our main viewing space has an Arc sound bar, Sonos Sub, and two One SLs as rear channels.I also have an extra pair of Sony SS-F6000 floorstanding 4-way speakers, and a SVS SB-2000 Pro 550 Watt subwoofer.Will a Sonos Amp allow me to sensibly integrate those items into the existing setup?Thanks for any advice! Thanks!

So, exactly who the hell was it that thought it was a good idea that the volume bars in the app now have numbers? It's taking me twice as long to get the volume right…and of course I simply cannot have anything like 22 or 36, because they aren’t divisible by 5 are they. 🤬  

Hi there, is it a known problem with the iTunes, that you can't add a service currently? I have deleted and reinstalled a few times, but it gets so far then just stops. Worked perfectly previously. Cheers 

I have my Beam Gen 2 connected via ARC HDMI.  The TV remote is set up and controls the Beam but it does not control the other 3 speakers that are in the group. Is there a fix for this? 

Just got the roam after a while trying to switch the thing on (not realising it needs to be set up in WiFi first . anyway all done it’s there in my app I can play Bluetooth now on the go . But how do I connect it tomy 2 play 5’s ? While the 5’s are playing i press play on the roam and it just plays what I was listening to previously on Bluetooth just need to know how to get all 3 speakers play the same thing  thanks 

I wanted to test some features w/ Utube Music, to which I am thinking about moving to, so removed my Amazon account and then added it back after testing Utube. Now I can see and play the albums tied to Amazon but all of the playlists no longer work. I get a message saying the associated account is not found. I am on Sonos S1.I have tried reauthorizing the account to no avail.Is this a bug? Thx

I have my Playbar connected to my TV. I have it resting horizontal on a cablnet below the TV. I have a large room with 20’ ceilings. When I watch TV for some reason I have a hard time hearing people talking during shows/movies. I find that it sounds better when I flip the Playbar up vertically and I can hear the voices better and the background music isn't as loud. Problem is when I flip it vertically then my remote wont control the volume on the playbar anymore. I would have to put back horizontal, adjust the volume, then flip back vertical.Any way around this issue??  I dont want to mount the playbar on the wall vertically so I am at a loss and it is very frustrating even though there is a sensor on the vertical side for volume.  Thanks in advance!

I have the arc/sub setup with my new Samsung QN84 through the E-arc port. I have my Apple TV 4K plugged into HDMI port 1. If I watch any content on Netflix, Disney + that has Atmos audio, everything works perfectly fine and sounds incredible. However, if I then go to play a show that is not Atmos quality, “sometimes” the audio does not come through at all. “sometimes” it does play in Multichannel 5.1 as it should. It seems to be very buggy and inconsistent. I have tried multiple HDMI cables, all HDMI ports other than the E-arc where the Arc is connected, and the issue remains. The TV settings I have are HDMI-earc Mode on auto and Digital Output Audio Format to Pass-Through.  If I turn Atmos off on the Apple TV and select 5.1, everything plays completely fine with zero issues. Unfortunately Apple support seems clueless on this, so hoping somebody here has seen this issue and has a recommendation that could prevent me from having to manually turn Atmos on when I want to watch certain con

Hello , possible silly question , I'm thinking of getting a Panasonic ub820 player which has separate audio and video hdmi outs , would connecting audio out directly to beam and video out to tv work or would I still have to do a combined audio /video feed to beam via e/arc , also I'm aware that the first option would mean no TV audio through beam only blu ray , sorry a bit long winded , thanks

Hi sonos experts, I have a set up with sonos beam 2 and a pair of one, for the surrounding sound, I wonder when I am playing music, and the music is stereo, is this surrounding set up just playing stereo sound from the main speaker which is Beam here, then what is the sound coming from the two rare speaker? part of the stereo sound?  thank you for answering  

Hej Jeg har store problemer med mit sonos setup. Sonos enheder jeg har er:9 Sonos One1 Beam1 Sub Gen 31 Amp.2 stk MoveNetværket er et Unifi Amplifi hvor yousee routeren er sat til bridge, så unifi routeren styrer det hele. 2.4Ghz kører kanal 1Hvor Sonosnet er sat til 11 Problemet er lange buffering både med Spotify, yousee musik og sonos eget. Der er også problemer med volume kontrol.Problemet er der når jeg kører Sonosnet, samt wifi only Håber der er nogle som kan se hvad jeg lige mangler at tweake på mit netværk.

Looking at putting together a Sonos system for my loft area TV. Thinking of gen 2 sound bar, with sub woofer, 2 in wall speakers for surround and 2 ceiling speakers for rear surround. Does this make sense, if yes, what is needed to set up (obviously speakers, how many amps, other?), if not, what would best set up be?

This may be the most convoluted question of all time, so please bear with me, and answer as if you’re talking to a rather dull five-year-old, which you essentially are, though I’m actually in my 50s:I have two Sonos Ones, which were set up as a stereo pair at my old house; we have since moved, and got a Sonos Beam, primarily for the big new TV, and I also have a third, new Sonos One.Ideal situation: I would like to have each of the three Sonos Ones in a different room (so no longer a stereo pair, which sounds really bad now, having one in two different rooms in stereo). The Beam works fine for the TV, but I would like to be able to play music out of it as well at times, i.e. essentially having four different speakers.How do I get there from here? The two I’ve already set up are 1) in stereo and 2) calibrated for rooms in our previous house, which have much different dimensions than the rooms in the new place. So I assume I need to somehow wipe them clean and then start from scratch as

Hi guys looking for a little help here. I have an old ZP 90 that has stopped working, I tried to do the upgrade and purchase a new port. I was halfway through the upgrade and had to leave the page before completing sale. When I logged back in to complete the purchase it showed that unit was already upgraded but I hadn’t completed order. I’m now trying to reorder and arrange delivery but can’t cancel previous upgrade and restart. I talked to someone in support who helped with another issue but couldn’t help with this order. I’ve called sales and also emailed them a week ago but still no luck. Today on trying to contact sales again Message says unavailable try support online! Cheers Shane 

I just got a new Sony TV (2021 Bravia X90J) and can’t get the remote to properly control the Playbase volume. After I successfully (according to the Sonos app) pair the remote, the remote will decrease volume (when the - volume button is pressed) but won’t increase volume (when + volume is pressed nothing happens). Any ideas?

I just purchased the Sonos Sub (3rd gen).  Dropped $750, it’s beautiful, was excited to try it out. After hitting the join button and doing the NFC phone connection, it prompts me to choose a wireless network.  It can’t detect any 5ghz networks.  I live in a densely populated area and so there are plenty of both 5ghz and 2.4ghz networks, but it can’t detect any of the 5ghz networks. I only have a 5ghz network at home; I don’t have a 2.4ghz, so that’s not an option for me to connect to. The tech specs clearly state the sub connects to 5ghz wifi.  What gives? https://www.sonos.com/en-us/shop/sub#2WiFiConnect to WiFi with any 802.11a/b/g/n 2.4 or 5 GHz broadcast-capable router.