Skip to main content
Answered

Bean 2 Gen and Samsung TV -> ATMOS not working

  • January 6, 2022
  • 14 replies
  • 2201 views
Marione
Forum|alt.badge.img+2

Just got a new Sonos Beam 2 Gen and I’m disappointed, first for the known issue with Alexa and other Sonos products grouping, but especially because Dolby Atmos doesn’t work.

I did some tests with my Samsung Smart TV model QE65Q70TAT connected via HDMI eARC port, using Netflix Premium account with movies like 6 Underground (Dolby Atmos) with the following expert setting on TV: 

HDMI-eARC Mode ON

Digital Output Audio Format AUTO

Dolby Atmos Compatibiity ON

On this way, I only got Dolby Plus 5.1. looking on S2 app. What I have to do fix this problem?

Thanks in advance

Best answer by GuitarSuperstar

@Marione Try this:

Log in to your Netflix account on a web browser and go to Account. Make sure the Plan Details says “Premium Ultra HD”. Then under Profile & Parental Controls, select your profile and select Playback Settings. Under Data Usage Per Screen, make sure HIGH is selected and click SAVE.

Also, when you are watching a program on Netflix, be sure you are selecting the ENGLISH audio track. Most Dolby Atmos audio tracks are on the English track only.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

14 replies

jgatie
  • jgatie
  • January 6, 2022

Had a similar thing happen to my Samsung and an ARC.  Here’s what I did:

 

Go to Settings > General > External Device Manager and toggle Anynet+ (HDMI-CEC) Off then On.

If that doesn’t work, unplug the TV for 10 minutes, then plug back in.  That will force an HDMI handshake.  

Ken_Griffiths
Marione
Marione
Forum|alt.badge.img+2
  • Marione
  • Author
  • Avid Contributor II
  • January 6, 2022

Had a similar thing happen to my Samsung and an ARC.  Here’s what I did:

 

Go to Settings > General > External Device Manager and toggle Anynet+ (HDMI-CEC) Off then On.

If that doesn’t work, unplug the TV for 10 minutes, then plug back in.  That will force an HDMI handshake.  

Thanx, you mean I have unplug the TV from Beam? 

Ken_Griffiths

Strange, ‘6 Underground’ with Atmos audio is working here for me with the Beam (gen2). Does the movie show in your Netflix App with the Atmos logo? Have you tried toggling the eARC port off/on again in your TV settings to see if that resolves the issue?

On your other note about the Beam (gen2) not being able to ‘enable’ Alexa Groups, I agree …and it’s a little disappointing …and here’s hoping that will get ‘fixed’ at some point in the future. 

Marione
Marione
Forum|alt.badge.img+2
  • Marione
  • Author
  • Avid Contributor II
  • January 6, 2022

Strange, ‘6 Underground’ with Atmos audio is working here for me with the Beam (gen2). Does the movie show in your Netflix App with the Atmos logo? Have you tried toggling the eARC port off/on again in your TV settings to see if that resolves the issue?

 

Yes, it is showing the Atmos logo. 

Regarding the eARC port:

 if I toggle OFF → Dolby Digital Plus 5.1

if I toggle ON → Dolby Multi-Channel PCM 5.1

 

Ken_Griffiths

Strange, ‘6 Underground’ with Atmos audio is working here for me with the Beam (gen2). Does the movie show in your Netflix App with the Atmos logo? Have you tried toggling the eARC port off/on again in your TV settings to see if that resolves the issue?

 

Yes, it is showing the Atmos logo. 

Regarding the eARC port:

 if I toggle OFF → Dolby Digital Plus 5.1

if I toggle ON → Dolby Multi-Channel PCM 5.1

 

Is this the Netflix App built into the TV, or is it an App installed on a separate connected device?…Another thought is to change the digital output audio format from Auto to ‘pass-through’, if the TV has that option? 

Edit: don’t forget to try the ‘powering off’ option as suggested by jgatie too.

Marione
Marione
Forum|alt.badge.img+2
  • Marione
  • Author
  • Avid Contributor II
  • January 6, 2022

 

 

 

 

Is this the Netflix App built into the TV, or is it an App installed on a separate connected device?…Another thought is to change the digital output audio format from Auto to ‘pass-through’ if the TV has that option?

The Netflix app is built into the TV, I have also a dedicated key on the remote for Netflix.

On the Expert Setting Menu → Digital Output Audio Format AUTO I have three option:

PCM

Auto

Pass-through (that is “grayed” and not selectable, both with Beam connected or without Beam)

Ken_Griffiths
jgatie
  • jgatie
  • January 6, 2022

Thanx, you mean I have unplug the TV from Beam? 

 

No, unplug the TV from the wall outlet.  

Ken_Griffiths
Marione
Ken_Griffiths

The Netflix app is built into the TV, I have also a dedicated key on the remote for Netflix.

On the Expert Setting Menu → Digital Output Audio Format AUTO I have three option:

PCM

Auto

Pass-through (that is “grayed” and not selectable, both with Beam connected or without Beam)

That’s fine, I assume you haven’t anything attached to the other HDMI ports - it should work on Auto anyway, if you’re using the built-in Netflix App.

Can I just confirm the logo you’re seeing in the Netflix App is this one shown in my attached screenshot (just in case) and can you try powering off all devices for a while as jgatie suggests.

When testing it again, also goto the ‘About My System’ area in the Sonos App and see what the Audio In entry shows next to your Beam in the device list.

1 Attachments
Marione
Marione
Forum|alt.badge.img+2
  • Marione
  • Author
  • Avid Contributor II
  • January 6, 2022

 

That’s fine, I assume you haven’t anything attached to the other HDMI ports - it should work on Auto anyway, if you’re using the built-in Netflix App.

Can I just confirm the logo you’re seeing in the Netflix App is this one shown in my attached screenshot (just in case) and can you try powering off all devices for a while as jgatie suggests.

When testing it again, also goto the ‘About My System’ area in the Sonos App and see what the Audio In entry shows next to your Beam in the device list.

Your assumption is right, no other connected devices on HDMI ports.

Yes I confirm the logo,  4K HDR and ATMOS.

On S2 - Beam Audio In:

if I toggle OFF HDMI eARC Mode on Samsung Settings → Dolby Digital Plus 5.1

if I toggle ON HDMI eARC Mode on Samsung Settings → Dolby Multi-Channel PCM 5.1

 

:-(

G

@Marione Try this:

Log in to your Netflix account on a web browser and go to Account. Make sure the Plan Details says “Premium Ultra HD”. Then under Profile & Parental Controls, select your profile and select Playback Settings. Under Data Usage Per Screen, make sure HIGH is selected and click SAVE.

Also, when you are watching a program on Netflix, be sure you are selecting the ENGLISH audio track. Most Dolby Atmos audio tracks are on the English track only.

"Receive with simplicity everything that happens to you." - Rashi
Ken_Griffiths
Marione
Ken_Griffiths

If it helps, my online Netflix account shows this as the plan in use …and the other thoughts are to maybe sign out the Netflix App on the TV and sign back in again.

 

Marione
Marione
Forum|alt.badge.img+2
  • Marione
  • Author
  • Avid Contributor II
  • January 6, 2022

If it helps, my online Netflix account shows this as the plan in use …and the other thoughts are to maybe sign out the Netflix App on the TV and sign back in again.

 

I have the same.

Ken_Griffiths
Marione
Forum|alt.badge.img+2
  • Marione
  • Author
  • Avid Contributor II
  • January 6, 2022

@Marione Try this:

Log in to your Netflix account on a web browser and go to Account. Make sure the Plan Details says “Premium Ultra HD”. Then under Profile & Parental Controls, select your profile and select Playback Settings. Under Data Usage Per Screen, make sure HIGH is selected and click SAVE.

Also, when you are watching a program on Netflix, be sure you are selecting the ENGLISH audio track. Most Dolby Atmos audio tracks are on the English track only.

Auch! I will try, because I’m Italian and watching Netflix in italian of course. 

G
Marione
Forum|alt.badge.img+2
  • Marione
  • Author
  • Avid Contributor II
  • January 6, 2022

Finally, I tried ENGLISH as language both on Netflix (6 Underground) and Amazon Prime (Jack Ryan) and Dolby Atmos works. So thank you all for the precious trouble-shooting and the support.

Last question, what is better?

 

Dolby Digital Plus 5.1

Or

Dolby Multi-Channel PCM 5.1

Terms & ConditionsCookie settingsAccessibility statement