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Marione
Marione
Avid Contributor II
January 6, 2022
Answered

Bean 2 Gen and Samsung TV -> ATMOS not working

Just got a new Sonos Beam 2 Gen and I’m disappointed, first for the known issue with Alexa and other Sonos products grouping, but especially because Dolby Atmos doesn’t work.

I did some tests with my Samsung Smart TV model QE65Q70TAT connected via HDMI eARC port, using Netflix Premium account with movies like 6 Underground (Dolby Atmos) with the following expert setting on TV: 

HDMI-eARC Mode ON

Digital Output Audio Format AUTO

Dolby Atmos Compatibiity ON

On this way, I only got Dolby Plus 5.1. looking on S2 app. What I have to do fix this problem?

Thanks in advance

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GuitarSuperstarAnswer
Lead Maestro
January 6, 2022

@Marione Try this:

Log in to your Netflix account on a web browser and go to Account. Make sure the Plan Details says “Premium Ultra HD”. Then under Profile & Parental Controls, select your profile and select Playback Settings. Under Data Usage Per Screen, make sure HIGH is selected and click SAVE.

Also, when you are watching a program on Netflix, be sure you are selecting the ENGLISH audio track. Most Dolby Atmos audio tracks are on the English track only.

"Receive with simplicity everything that happens to you." - Rashi
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Ken_Griffiths
Ken_Griffiths
January 6, 2022

If it helps, my online Netflix account shows this as the plan in use …and the other thoughts are to maybe sign out the Netflix App on the TV and sign back in again.

 

    Marione
    MarioneAuthor
    Avid Contributor II
    January 6, 2022

    If it helps, my online Netflix account shows this as the plan in use …and the other thoughts are to maybe sign out the Netflix App on the TV and sign back in again.

     

    I have the same.

      Marione
      MarioneAuthor
      Avid Contributor II
      January 6, 2022

      @Marione Try this:

      Log in to your Netflix account on a web browser and go to Account. Make sure the Plan Details says “Premium Ultra HD”. Then under Profile & Parental Controls, select your profile and select Playback Settings. Under Data Usage Per Screen, make sure HIGH is selected and click SAVE.

      Also, when you are watching a program on Netflix, be sure you are selecting the ENGLISH audio track. Most Dolby Atmos audio tracks are on the English track only.

      Auch! I will try, because I’m Italian and watching Netflix in italian of course. 

        Marione
        MarioneAuthor
        Avid Contributor II
        January 6, 2022

        Finally, I tried ENGLISH as language both on Netflix (6 Underground) and Amazon Prime (Jack Ryan) and Dolby Atmos works. So thank you all for the precious trouble-shooting and the support.

        Last question, what is better?

         

        Dolby Digital Plus 5.1

        Or

        Dolby Multi-Channel PCM 5.1

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