Playbase won't recognise Hisense A7G remote

6 replies
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Hi all, I've just replaced my TV and the Playbase won't recognise the Hisense remote. The old (Samsung) remote worked fine though.

In the connect app, I enter the remote setup, but it won't recognise the remote at the first step (vol+).

I've tried all the obvious things, moving closer, new batteries, even removed the clear sticker from the IR lens (it's brand new remember)... Remote works fine with the TV too - no surprises there.

Any suggestion?

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G

GhicAnswer

Contributor I

Further research suggested trying disabling BT on the TV and I'm relieved to say it works!

J

John B

Is the remote an IR remote, or is it different tech, e.g. Bluetooth, wireless?

G

GhicAuthor

Contributor I

I'm not completely sure. It has a distinct IR lens at the front, but it works if line of sight is obstructed (e.g. hand covering the front of the remote).

G

GhicAuthor

Contributor I

Oh, the TV has a reciever in the bottom edge... Not sure if that's helpful.

J

John B

I’m not sure. I would have thought that if you have clear line of sight to the Playbase IR receiver, and the button press is not registered at all, the most likely explanation is that it is not an IR remote, but I cannot be sure. Does the TV manual not tell you?

G

GhicAuthor

Contributor I

Just found this:

😢

G

GhicAuthorAnswer

Contributor I

Further research suggested trying disabling BT on the TV and I'm relieved to say it works!

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