Hi folks, I am trying (and failing) to get my system to recognize my Sonos Boost.
The Boost is not a new device. It has been used by this network before.
I have been running my Sonos system on my regular Wi-Fi router network, but I want to go back to using my Boost.
My system:
Four Sonos Ones
Sonos Beam
Sonos Sub
Sonos Boost
My wireless router is an Arris. It has two distinct bands, 2.4 GHz and 5 GHz.
- Which Sonos devices do you already have? Four Sonos Ones, a Beam, Sub and Boost
- Is one of them cabled to your router? Not when I am running in standard mode, but yes (Boost only) when the Boost is providing the network.
- What is the make and model of your router? Arris TG1682
- Do you use any WiFi Extenders? No (unless you count the Boost as one)
- Which controller device are you trying to do this from (where is the app installed)? On my iPhone. I use the original Sonos app.
Error message: Not connected (See screenshot)
Steps taken:
- Tried to add Boost via S1 app; followed all instructions
- Checked that ethernet cable was working properly (it was)
- Ensured my iPhone, the controller device, was on the 2.4 GHz band
- Rebooted Arris router and the Boost
- Ensured speakers were working properly on Arris network to rule out network difficulty
- Checked the app “About My System; the Boost does not appear
- Reset Boost (a likely unnecessary step, but I couldn’t think of anything else to do.)
Result:
The Boost is not recognized and I cannot see the Sonos subnetwork. My system is currently operating in wireless mode through my Arris router.
Boost on its own
I have seen it mentioned somewhere about the Boost sometimes inadvertently sets up its own network. Not sure if that happened here, but I was unable to understand the instructions provided for that instance.
If someone could give me very plain step-by-step instructions for how to get the Boost recognized. I would appreciate it. Thank you.
