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Ran diagnostics. Confirmation 1582975684.Tried Ethernet but cuts out a lot. Have mesh Nest Wifi with gigabit service.When I unplugged and used thru wifi, doesn’t cut out as often but still does periodically. Nest wifi base station is close to Sonos products

We have a Sonos Playbar connected to an LG ThinQ Smart TV’s optical (toslink) output for sound. We also have a pair of Play:5 Gen 2s grouped with the Playbar.  If I mute the TV it turns off the sound coming from the Playbar but not the Play:5s grouped with them. Is there some kind of settings change so the Play:5s also become muted.  I noticed pressing mute on the TV remote shows the Playbar is muted in the Sonos App. 

S2 controller app does not open on Android version 9

There seems to be a really old thread on this where Sonos stopped responding, so I thought I would follow up - any update on being able to play Apple Music via Google Assistant? This feature has been available for Google Assistant for a while, and I think Sonos may be the only speaker that doesn’t do this in the market. Any update?

What is the screen saver for Beam gen 2 as I have  the beam as screen saver instead of the normal black screen with white wriggly lines that I had for the Beam gen 1 and ARC on my tv?

I have two play 1s linked to a Beam. This is setup as a surround system.Both play 1s can be connected to Ethernet if needed. The Beam is connected to the TV by the HDMI to Optical cable/adapter.what I have been finding is the one of the play 1s the “right” one keeps clipping out when watching TV or listening to music. This happens if on WiFi or on Ethernet.  I’m starting to think the play 1 is faulty or failing. I have done a diagnostic report but not sure how to submit it to Sonos as the online chat is not available number is 1438370456Can anyone offer advice? 

I have a client with fairly large system spread out over 2 structures. There is a mixture of wired/wireless Sonos devices throughout both structures, all on the same network. I have a managed network and it all works perfectly. He is now adding a pavilion 400-500ft away and wants Sonos available there. I am beaming WiFi to the pavilion from the nearest structure. My question is, will a Sonos Five or Sonos Move connect to the network via WiFi and function properly within the app? It will not be able to communicate via Sonos Mesh with the other players/speakers as it will be too far away, and there will be no wired option available. I tried this in the past at a very large home and couldn’t get it to work and ending up wiring it there.thanks for reading

HiI see lots of older posts  and threads about Sonos and Mesh setup. Have they now all been resolved ? I want to buy a Linksys Velop 4 node system, and will use that as my only WiFi - (Replacing my 1 AP now, I don’t use the Router built in WiFi)  but I want to know if it will work out of the box? I don’t wnat to have to go messing with settings to get specific channels setup, or not to use the bridge were the WiFi system decides what band/channel to use. So I just want plug and play really. Has anyone any experence of what works for them? I have a TP-Link in AP mode today, but have had to turn off the Bridge as Sonos dissapears, and I don’t want to invest in Linksys unless I know it works?Or would I be Better off buying some AP’s and setting up a controler, and selecting the same 2.4Ghz channel (1,6,11 or whatever) on all teh AP’s and a seperate 5Ghz for my faster stuff?  What have others done here? Appricate all feedback - thanks

Surely the levelling of volume is achievable? Yes it would mean analysing the tracks and making calculations to play louder or quieter than the previous track(s) but this shouldn’t be asking too much given the tech in the Sonos gear/software/infrastructure?It’s my major gripe with the system in that if another system came out claiming to deliver on that one thing I’d consider swapping and selling all my 12 Sonos bits.Surely it’s on a roadmap somewhere?

I have the Arc that connected to my old regular LED.It's great, but I brought it for better sound..now what happens when I buy a new TV, like LG C1 And the TV has dolby atmos! Now, I have dolby atmos in my new TV and my Arc soundbar.  I'm sorry but I don't get it, if the Arc is connected to the TV, then the TV sound is off.. of it's off I don't need a TV with  dolby atmos? Or I can use the all system to works as ONE (the TV with the Arc) ? Thanks in advance 

Hi Sonos friends. I am considering connecting a Sonos connect gen2 or port to my Control4 ea-3 to stream music from my Control4 tidal to my Sonos arc. this way I add an extra room to my Control4 ecosystem. Has anyone seen this done before and am I right in assuming that I can stream (no hard connection ) from the connect or port to the arc?

Hi, Please let us add several group sound settings to be able to save and quickly access.  Either when changing the place to sit or the type of source used (TV, Music, Podcasts...) I always have to adjust the sound loudness settings manually over and over again. Additionally if you can not only save the sound loudness setting but also the Equalizer setting for it as well.  It would be great if this feature could be added. Best regards,Henrik

I have a Marantz 1080P projector with HDMI connections.  In order to use the ARC speaker which I bought to provide the sound for my projector, I had to buy a Fury HD Arcana that allows the Marantz HDMI cable to connect to the Fury HDMI-output and then the HDMI cable from the ARC goes to the E-arc output of the Fury. Then if I plug in my Apple TV HDMI cable directly into the Fury HDMI input, I can see the screen. However, when I try to use airplay in Apple TV to mirror my computer onto the projector screen, I have a picture but no sound. How can I get the sound to play from my computer on Sonos. I do have a Sonos connect that I am not using and I am wondering if that could be used in some way to bridge the sound from the computer to the Sonos app. Also, when I try to connect an HDMI cable from the Fury-input to the 5 port HDR switcher output and then connect the  Apple TV’s HDMI cable to the HDR switcher it doesn’t see the Apple TV. 

Hello. I am trying to find a way to connect Sonos beam with 2 different output devices (one TV and one projector). They won’t be playing at the same time, just want to switch between on or other.My main issue with this setup is that the main source of input in both of these is a PC and I have only 1 HDMI cable running to the projector (it is ceiling mounted and the cable is inside the walls. I know I can use an HDMI splitter to give signal to both TV and projector, but can’t find out how to get the Beam to run with this.

Hi everyone,I am unsure when did this happen but my Sonos Amp can decode LPCM multichannel. I realised this with my PS5 that was set up in LPCM and I was still getting Dolby Digital 5.1.To make sure I tried my Nintendo Switch and yes I now have surrounds working as surrounds, on the Sonos app it says Dolby Digital 5.1. My Sony X950h is set to audio pass through.Could any of the Sonos team member explains this?  Thank you!

HiSeems like this is a common issue but has anyone figured out the fix?Playing Spotify within the Sonos app: I start a playlist for example, and everything plays nicely. However, if I search for a song and select “Play Next”, it appears next in the queue but almost every time, it will skip this song and play the next one on the queue.If I select shuffle, the queue order changes, it will almost always skip the next track and play the one after. If I remove a song from the queue because I don’t want to hear it, it will almost always skip what is now the next song. No, it doesn’t do this playing from within the Spotify App, but we want to use the Sonos App to manage the queue so both of us can access it rather that being stuck with one of us driving a connect session.This also still happens if I test it using only “Front Bedroom” pair of Play:1s, both of which are connected via ethernet to the router.Diagnostic taken just after a skip: 2111614116The Router is a TPLink Archer MR600 4g Rout

Hi guys, new on here so excuse my lack of knowledge about speakers. I'm building a house and wanted some advice on speaker placement. I will mainly be using them for watching TV and listening to music. I was going to use the sonos arc, sub and 2 ceiling speakers for rears. I'm open to using wall mounted if that's a better option sound wise. I have included a picture of the room layout (circled) so all suggestions welcome, thanks.  

Hi All,I have been debating getting a Sonos One speaker (still undecided on the One vs One SL but leaning towards the One SL refurb) and wanted to check in with folks on how well your Sonos One works with AirPlay 2. Does your Sonos One work well all the time, sometimes, or often has issues with AirPlay 2?This would be taking into account two things:General AirPlay 2 performance (smooth playback, music quality, hiccups, delays etc.) Multi speaker performance (either through Sonos speaker grouping, or AirPlay 2 speaker grouping)Would really appreciate hearing any feedback from the community :)

Do the beam (gen 2 ) work with sub gen 2?

I can connect my Play 5 with ethernet.  If I then remove the cable it connects to wireless.  however if I power cycle the play 5 it won’t connect to wireless.  Appreciate any assistance.

My current layout is I have a Sonos Amp with 4 in wall speakers 1 left front, 1 left rear, 1 right front, 1 right rear.  The left front and rear are on the left channel and the right front and rear are on the right channel.  The amp is connected to my TV via HDMI ARC and the tv controls the volume of the Amp.  My question is if I purchase a Sonos Beam Gen 2, is it possible to connect the Beam to the Amp to “act” as a center channel?  The tv currently controls the volume on the Amp, I would like the Amp and Beam to both work with the volume control of the tv.  Is this possible?  If so how would I connect this all together?  My TV does not have two HDMI ARC outputs it also has an optical out but I do not believe this works if the output is already designated to the HDMI ARC.  I don’t need the Amp to power the Beam, I would just like it to act as a center channel.  

Hello fellow SONOS users,I recently got my Beam GEN2 (upgraded from GEN1).  A curious thing i noticed by accident was the left side of my Beam GEN2 is slightly warm (despite not being in use). I am wondering if anyone else noticed this with their new Beam?  Contrast this with in use conditions where the ambient temperature would rise and I did notice with my previous GEN1 (not burning hot but warm for sure).  I’m trying to figure out if this is a nuance specific to GEN2 or not. Appreciate users feedback.Thank you.

Hi everyone... just received a sonos arc and I'm trying to connect to lg oled65c16la. I connected to hdmi 2.Going to sonos s2 app to configure TV, selecting connected to arc but sonos doesn't recognize it.When in TV I select cable hdmi arc there is no sound.I changed a lot of configuration disabling earc set pass through, auto, pcm. Same result in the app I always receive arc mode not connected.Also changed cable and hdmi 1, 2, 3.TV recognize that something is connected to hdmi and when I start testing connection from sonos app TV show hdmi 2 (or 1 or 3 depending where I put the sonos arc) is now available.Also disabled simplink... nothing I can't connect the TV to the soundbar.Anyone can help me?I'm getting crazy without any result

I have a tv mounted outside w/ two outdoor sonos/sonace speakers mounted on either side. I ran two speaker wires & two Cat6 wires in buried pipe from my basement 100 feet to my garage & then out to the tv/speakers. My modem & Amp are located in my basement.tv connected via one of the Cat6 cables to my modem speakers connected to new Sonos Amp in my basement one Cat6 cable currently not being usedI purposely did not run an HDMI cord from the basement to the tv as I was told it was too long of a run. Is there anyway to connect the amp (& ultimately speakers) to the tv using the one existing Cat6 cable? My garage is not insulated so I do not want to keep my amp in there - winter in Minnesota would kill it - not worried about the tv.  The amp is connected to my system currently & the speakers work great for music, etc., just not sure how to get tv audio through outdoor speakers at such a distance. I’ve read suggestions about adding an beam to the TV or another speaker,

Dear All I’m new to this sound engineering or speaker specifications.  But im enjoying this Sonos products Connect: Amp with pair of B&W M1 passive speakers and a Yamaha active subwoofer connected. I also have a Play1 device. I have been thinking of adding another pair of passive speakers to the Connect Amp.  I have read in forums and document that a 8Ohm speaker will be supporting for this setup.  But i wanted to know what difference will it make if I add another pair in the rear of my living room. Will I get a surround experience or just the replica of the FL&FR speakers.   Please help me understand and provide your suggestions.  I’m expecting a surround speaker environment.  Is it achievable.  ? Thank you.Ashok Chennai.