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Unless I switch my play 5 gen 2 on and off at the plug it isn't recognising my record player and even when it does I can't then group it to my play 3 and move. The group would historically always Autoplay and play the grouped rooms. Nothing has changed, my settings are all correct but even after resetting the sonos tonight (when it then played but wouldn't group) when I then changed records the sonos wouldn't play again 

My Connect:Amp was no longer connecting to the app.  So, after proceeding through several troubleshooting steps, Sonos guided me to perform a factory reset on the device.  When I did, the Connect:Amp came back up flashing the white LED and then went to flashing red Play/Pause. Note that on the Connect:Amp, there is both an LED and a Play/Pause that flash.  They are separate lights.

Hi I have read topics on this already but I just wanted to check something. whenever I open my Sonos app (which is quite often) my Sonos roam powers on. I have read about switching it off by holding the button for 5 seconds but it when I do that the blue light comes on to pair it over blue tooth! How do I just stop it coming on all the time?!!! 

First time here hoping for some help.Purchased two Symfonisk Bookshelf speakers as a start for my full setup but I cannot for the life of me get them connect to my network, I keep getting the Error code 1002 more info states this is an update failure on the speaker itself and iv power cycled them multiple times with no change.I keep getting asked to re-log back into the app aswel, anyone able to sling me some advice?Thankyou in advance.

I have Sonos Connect connected to Sherbourn amp that powers about 14 speakers in my house.  Normally when I start music in Sonos app and stream music Sherbourn amp turns on music starts.  This morning I turn on music in app, it shows bars indicating music but I don’t get music.  The Sherbourn amp doesn’t automatically kick on.  I tried turn amp on manually, nothing.  Any thoughts?

What settings do I need to set for the Hd Fury Arcana for the Beam (not gen 2)? I know I need to turn on the  Beam setting on the Arcana. What else do I need to change on the settings if any? thankyou

I’m thinking about getting a NAD C700 but want to continue to use my Sonos wireless speaker system throughout my house rather thank a wired speaker or BlueOS wire speaker set-up.  Can I run an RCA link from the NAD c700 Pre-Out to the Sonos Port In and be able to stream the music to my sonos wireless speakers?  Thanks for the help.

Since getting a new computer, I cannot use/reset the music library. My old computer is not available anymore, so I am trying to set up a new folder on the new laptop.- Alas, to no avail. I read the topic to SMB 1.0/CIFS Server and made those changes - also set my network to private - still no result. The App is still seeking the old computer folder, that is not here anymore. Tried to install the system new, but seems to jump back to previous settings and seeking only folder. HELP!  Streaming and mobile works just fine. 

hi All, When all my speakers are playing the same playlist, I may need to adjust the volume of the playback in one of the rooms. Noticed that when I use the physical control on the speaker to turn up or down the volume, the volume is modified on ALL speakers. This is frustrating, as in some rooms the volume is fine and does not need adjusting.   Is there a way to adjust the volume on individual speakers without impacting speakers in other rooms when they all play from the same playlist? Any suggestions will be greatly appreciated!  Kenny

Hi I’ve seen several threads on here referring to the same issue. Up until today we’ve been able to run our playlists from Amazon through our Sonos system very successfully. However, now we get an error message ‘unable to play the song is not encoded correctly’ whenever we try to stream. Radio seems unaffected.  Previous posts suggests starting a new thread on here ( this is it) and citing a diagnostic number - 1520862957 sent at 1557 BST 22/10/21.  Thank you. 

Seeing as this question was first asked 3 years ago, we still do not seem to have integration with Sonos and Google audio books...…Has there been any movement in this regard?

HiI have a system with Arc, Sub3 and two S5 as back speakers. After the latest update, I cannot get it to work together.It is plugged in a Samsung Q80 HDMI /ARC.The back speakers and the Sub dosnt give any sound, it is a very simple sound coming from the Arc.Shall I try to reset the system ?( I dont have many playlist ect in Sonos)Everything is wireless, and I cannot connect it with cables

Hello.  I have a Sonos beam connected to my Sony xbr 55x900f.  I am connected to the hdmi(arc), but when I go check the system status on the Sonos app, it always says that the audio is in stereo pcm…..the audio settings on my tv is set to Dolby digital, but the Sonos app always display stereo.…. I am just trying to get the optimum sound from my beam!!   Thanks for helping me!!

I have recently changed my router and on trying to get my Sonos system back on line I cannot get all my system on either my iPad or my iPhone. I can get each unit to work but my Play One and one of my One SL’s appear on my iPhone and my other One SL and my One appear on my iPad. They all appear on my computer if I login on Sonos but I cannot get all 4 units to appear on the same app !I’ve tried resetting the router, factory resets on each unit, deleting and reinstalling the apps and for about 5 minutes yesterday I got everything working on both iPhone and iPad but a few minutes later I got the message saying that it couldn’t find my system and then it found only two items.I’ve done everything I can think of so any help welcome ! 

Recently changed mesh router system and plugged and unplugged all the sonos devices and the NAS where the library resides.  Did same with router too a few times.  Use a boost and 7 devices connect to it.  Everything works fine except when I reindex whether using app via ios or pc it starts then never stops.  Chatted with Sonos support and in both cases fiagnostics show reindexing wasn’t happening even though the app indicated it was running.  No error message just keeps going on for over an hour if I let it.  Was told to call in during office hours but wanted to see if anyone had suggestions.

Hi, I’ve been having constant issues trying to update my beam and can’t use it for many weeks now. She will work alone with TV, but can’t use in 5.1 configuration or send music through it, she’s not part of my system anymore as I can’t do this update.I have the 1013 error message code. I’ve been through all the proposed solution, I’ve factory reset my system several time, nothing will do, can’t update.Here is my diagnostic report : 1410586573 Hope someone can sort this out as it is super annoying… Thanks!

I just installed a Sonos surround sound system for my TV HDMI ARC output -- Beam, Sub, two One SL’s, all brand new, latest generations.  The TV puts out the HDMI ARC signal from several sources (cable box, Roku Ultra, Blu-ray player), all fed to it through an HDMI switch.  It all works perfectly.I want to add Bluetooth headphones for use when the speakers are otherwise silenced.  If I install a Port, and feed the audio out to a Bluetooth transmitter, will the signal persist if the speakers are muted?  Or is some other solution possible?  If not, perhaps Port is not the answer, and then, what is?The TV has optical out but works only when the signal is from the cable box.  I’ve researched this with Aluratek, the maker of Bluetooth transmitter/receivers, and determined with them that this, while unfortunate, is expected.  And the TV has no aux out.Thank you.

I have all my speakers set out and working on my desktop app but the iPhone app has dropped two of them. No point in rebooting speakers as they are working? Any ideas?

For some reason I’m only showing Stereo PCM in the Sonos App on everything except for when I play something straight from my TV.  For example, if I use the AppleTV or PS4 it is Stereo PCM.  If I just play straight from an app on my smart TV it will be 5.1.  I bought this TV in 2014 and the only streaming app it has is Netflix so haven’t been able to see if I can get Dolby Atmos out of it.Is it possible my TV can only receive stereo sound through the HDMI ports?  Seems weird that I can get 5.1 out of the TV, but not if I use an external device.  I’m not opposed to buying a new TV to fix the problem, but I just want to be sure that the TV is actually the problem before I do that.

I am running Sonos S2 through 7 Sonos devices.I want to know if I can tell my Alexa Dot to play something through my Sonos system. When I try this now, Alexa tells me it is using Amazon Music and then plays the song through the Alexa device, not Sonos.If this IS possible, is it also possible for Alexa to launch songs or a Playlist from my personal Music Library and play them on Sonos?I have many songs and Playlists set up in itunes. I launch Sonos on my computer, use my Music Library to add a Playlist or songs to my queue, and Sonos plays my music just fine.I have enabled Sonos in my Alexa app. I have both Sonos and itunes open on my computer.Thanks in advance for any advice you can give me.

so i just bought a 2021 samsung frame and added the arc to my set up.    I have not installed the arc yet as it requires different wiring than playbar.   I m reading everywhere that the arc does not play nicely with the Samsung frame from previous years, can any one comment?   Has this issue been fixed

I have a Beam for my tv which I also connect other Sonos speakers to for surround sound. Every time I turn my tv off, and then back on, only the Beam stays connected. Is there a way to have all speakers connect when turning on the tv so I don’t need to sync every time? I’m just being lazy, but it would be nice.  Thanks!

Moved into new place with the typical Bose (dumb) speakers in the ceiling...wires hanging out of wall in cabinet.   I have 3 Sonos speakers working great now - but hate to see these existing built-in speakers go to waste.  How can I use them as part of my system?  Assume there’s some device I’d need to purchase, then hook up to the speaker wires?  Info I’ve found online is a bit sketchy - so I will appreciate  the specifics on how to make this happen.  THANK YOU

I have a sonos beam and wish to connect it to a cd-player. Is this impossible or can I buy some sort of box that the cd-player can be connected with, which also connects to a sonos beam?

Hello Everyone,Thanks for welcoming into community. I’m french guy living in Sri Lanka.I’m using two Connect Amp1 with wifi.My iPod is connected with RCA behind one of Connect Amp.Until recently, music source selected to listen my Spotify playlists was through my iPod (see enclosed picture). Cause here in Sri Lanka datas for wifi are not unlimited and GB packages expensive, so I have downloaded all my Spotify playlists not to spend datas and it worked perfectly.Recently, no sound is coming when iPod is selected as source in Spotify app.Music only works using Sonos App. I have to select Bureau + Bureau 2 (my two Sonos amplifiers) on selected source on Spotify app on my iPod and then only works through Sonos App.So I feel it’s using Spotify in a way i don’t know, and not my iPod Spotify playlists, cause my GB are spend much every day…Any help would be grateful, Thanks !