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Hello,Here is my setup:Chromecast with Google TV [The Player] EPSON TW7100 [The Projector] Sonos Beam Gen 2 [The Sound System] Feintech VAX04101 [The HDMI eArc Pass Switch]I have no sound coming from the soundbar. When I switch off the eArc button on the HDMI switch, the sound comes from the projector. When I switch it on, no sound comes from the soundbar.Any idea?Thanks for your help,Thibaud

My 2,300-CD music collection is on a network-attached storage (NAS) drive labeled E:\Music Library.  It is a 1-Terabyte external Hard Drive (HD) dedicated solely to music files.  I designated that Path in the Sonos Music Library Settings. By and large, I can play what I want to hear and create Playlists.  But: Q1: on the NAS HD, Windows Explorer shows “Van Morrison” for the file folder with that artist’s CDs.  But, when I see that artist’s listings in Sonos, it shows “van morrison” rather than Van Morrison.  What the?  Where can I edit the Sonos file directory to fix this silly discrepancy?  Q2:  using Windows Explorer, I moved the CD “Easy Pieces” FROM the “Lloyd Cole” directory TO the “Lloyd Cole & The Commotions” directory.  However, Sonos insists on still showing that CD as a Lloyd Cole release.  What the?  I DID do “Update Music Library Now” in Sonos with no resulting impact.  Do I need to change a Sharing Setting for my File Management fixes to be seen by Sonos?  Is there a “

We have had the playbar for a few years. We wanted more surround sound so we purchased the Move hoping they would group together. I've searched and watched numerous videos thinking I was missing something. I thought the set up would be a "no brainer" ...easy, but after trying for over 3 hrs, I'm frustrated thinking we wasted money on this speaker hoping it would do something it's not capable of.On the Sonos app both speakers are listed when I click on -group. I get a message that I need 2 or more rooms???? They are both on the same network.  Playbar is connected to TV. We use a Firestick. Any suggestions, please help. 

Hi - on my Sonos page on the app currently my music service is Spotify. I’m changing to Apple is there a way to change the default? I can’t seem to find an option within the App. Probably missing something basic!  thanks 

Just want to check my understanding….As I understand it, there currently isn’t a trade in programme is there?It’s simply a straight forward 15% discount (if you register that you might want to upgrade) - you don’t actually trade your device in or send it off, and it’s not bricked any more? Is that correct?     So if you register 1 device, or register 5 devices, you’ll get 15% of anything you order - so pointless registering more than one device?and, once you have registered your devices for upgrade, you can’t cancel it can you?  I might have accidentally registered, not appreciating that there was no way back…  I just wanted to see the prices and options!

Is it possible to use a Trueplay device (a Roam for example) to configure your wider system, rather than use an iPhone?Reason I ask is I no longer have an iPhone after I left my last job, and I use personally use Android.  So I no longer have a mobile phone that works with Trueplay.  (my wife still has an ancient iPhone, so can use that if I really need to).  But I do have a trueplay speaker - the Roam - in the kitchen.Anyway to use the mic from the Roam to configure my Living Room set up? 

HiSetting up two rooms and grateful for your thoughts on best set up, not sure I have the right set up (too much / too little speakers) feel free to give your thoughts, however sofa/tv placement can’t be changed. Room 1 - A mini cinema room left side of pic (see below) with approx 55 inch TV which will be used dailybeam 2 +  amp + 2 SL speakers  Arc + amp + 2 SL speakers In wall with amp In ceiling with ampRoom 2 - A larger formal lounge but with a smaller TV area  (right side of pic) which will be used less. As TV is not centered am I right in thinking corner SL not required and 2 ceiling speakers are sufficient?Or would it just be simpler to scrap ceiling and to just have an Arc/beam with amp? Also is wall/ceiling is superior than a soundbar + speakers or does wall/ceiling still require SL speaker to compliment it?Is it necessary to always have an amp with beam/arc/wall/ceiling (sorry if that’s silly question)?Is it possible for a SL speaker to be paired into more than 1 group e.g. I

I must admit to wanting to ditch the Sonos roam because of a few silly things that are annoying me - a lot!I use Google assistant, have been for years - so I was very happy to know I could use it with the Sonos roam - however...it isn’t great is it?Example - I say: Hey google, stop playing in one hour.  It tells me it can’t set a sleep timer when there is no media playing!  There is media playing.I ask to play a specific song - it doesn’t - it takes me to a playlist - always.When I plug the google home hub in and use that - to compare...it works perfectly and does everything I ask.Why is this so?

Hi there, i have a fire tv cube and beam connected to the tv however i cannot hear sound on the beam if i talk to Alexa, i can now only configure fire tv as main speaker in my living room group. Your confirmation number is: 1590570698. Thanks. Luca.

I have had no problem with Sonos until I updated my mac to Big Sur. I like to play the music continuously and adjust it at the speakers----lower, higher, no sound. Now Sonos drops for no reason, then I have to go to my computer and restart.   I usually play Pandora.  Any help out there? 

Hi allI just got my new sonos amp connected to my in wall speakers, and I’m having trouble getting a connection from my TV.   I have it set up on my Samsung Frame 2019 via sonos optical adapter (eARC not supported with this TV model).  I have gotten confirmation from the sonos amp that my TV is setup and heard a confirmation sound that the sonos amp is connected to TV.  However, when I play the TV, I have no sound coming from it.  I installed Netflix directly on the tv not through Apple TV to test outside of Apple TV, and no sound from sonos. To be clear, the speakers works and I stream audio from my phone to them successfully.The Apple TV is connected to HDMI 1 and sonos amp on optical input.Any ideas why I'm not hearing anything from my sonos amp connected to my TV?Thanks for your help!  Looking forward to having this working.

This problem seems to have started after my Windows 11 intstallation. When the controller is opened on my pc at first everything is displayed as normal but once my mouse cursor starts moving over different tabs (like Select a Music Source/Sonos Favorites or Select a Music Source/Sonos Radio or the FILE, EDIT, MANAGE, HELP tabs...acually everything displayed on the Sonos Controller!) they disappear. They then reappear when my cursor moves over them but then after a bit completely disappear and I have to restart the program. I have uninstalled and reinstalled and also ran as Administrator to no avail. Any help on remedying this annoying problem?

I have 2 Play 1’s, and they won’t connect.  Only one will connect and it says not compatible and tries to update me to Sonos S2 controller.  S2 controller won’t recognize the system and says it’s not compatible.   

Hi I have a Sonos beam, 2 plays and a sub in my room and just recently one of the plays is out of sync with the beam. I have reset the whole system which seemed to do the trick but it’s gone out of sync again, any suggestions please? Thank you 

With the S2 rollout earlier this year, the Playbar was listed as a compatible product that supported Qobuz 24-bit playback.With the latest update, Amazon Music Ultra HD (24-bit) playback is not supported on the Playbar. Can anyone (maybe a Sonos rep) please confirm that the Playbar still supports Qobuz 24-bit playback?Much appreciated!

It seems so basic and obvious that a timer needed to be added to Night Mode. Baffled how this was overlooked. Frustrating that it’s not there.  Please add it. It’s been YEARS now. Wtf. 

So i have seen the explanation about the Roam turning itself on but i don't understand the logic around why it turns on when the sonos app has NOT been opened or used. every time i go to use the speaker the battery is dead. I recently charged it and watched. No Use on any other device and no use of the app and still it turns on and stays on. This is a major flaw and has zero logic around it. has anyone been able to prevent this? leaving it plugged in all the time seems like a stupid solution.  

I ordered an Arc and a Move. Awaiting their arrival! My question is how do I get my Roku Ultra to stream the Dolby Atmos TV sound to my Move? The Roku is connected via HDMI to an LG 70UK6190PUB flat screen. TIA for your wisdom and insight.

Has anyone experience the issue with the TV switching back to TV speakers on powering up of the TV.Connected the arc to HDMI (eARC) of the TV and have the appropriate settings. All is working great. Once I’m done watching TV for the day I turn only the power to the TV off. The next day when I turn the TV power back on, the sound only comes out of the TV speakers. Need to go to the TV setting to set the HDMI port again and physically remove and re-plug the HDMI cable to the arc for the sound to come back on. Samsung is indicating that it is an arc issue.Thanks

I have issues connecting to BBC Radio shows as “listen again”, I keep getting “unable to play ‘Steffen Peddie: **/**/2021’ - the song is not encoded correctly.”They were playing fine this morning, but they don’t play this evening.

Dear All,I do have a Revox system, amplifier, tape recorde and venil player. NO speakers as they are out of us and I do want a multiform systemI would like to connect the system to sonos speaker and have multiform can you give me advice on the sonos material I should have to set such a system. minimum 2 rooms plus TV .thanks a lot and best regards.

Can anyone tell me if it’s possible to turn off the 3min idle mode on a Sonos One? I’ve checked the app but cant seem to find a setting.Every time the device goes into Idle Spotify needs to be connected back to the speaker.https://support.sonos.com/s/article/256?language=en_USThanks  

Hey,Just want to confirm something:To get the full Dolby Atmos experience from the Arc, I need to have an e-arc input on my tv? I don’t- I only have an arc input. If that’s the case, I’m not going to upgrade from my Soundbar to an Arc nor upgrade my tv…yet.

My current configuration is a brand new Samsung QN65QN85AAFXZA with a Sonos Arc, 3rd Gen Sub and 2 Sonos Ones. All streaming services are through the latest Apple TV. The Arc is connected directly to the HDMI 3(eARC). Every streaming service experiences the same issue. A selected show/ movie or channel on Hulu live will begin and will produce no sound. Once I flip around and try to start/ stop another program (which also may have no sound) I can return to the original program we want to watch and half the time it will have the sound. If not, I can flip around again, return and hope to have sounds. This happens over 50% of the time we are trying to watch a program. Can anyone tell me why this sound issue is happening and what I can do to resolve this?

Hello, According to the below announcement, Alexa is already enabled from April 2021.https://developer.amazon.com/en-US/blogs/alexa/device-makers/2021/05/alexa-voice-service-expands-to-switzerland-and-belgium I am wondering why Sonos skill (made by Sonos Inc.). is still geographically restricted. Please let me know what is the timeline for enabling it in Belgium? When we should be expecting this feature?  As a quick feedback, I would to express my huge dissatisfaction on the delay of this feature. For a modern smart home that is integrated with Alexa this is hugely important and personally it is stopping me for investing in Sonos to build my home multi-room audio.  Kind regardd,Charis