Answered

Happy New Year :)As per title, Amazon music (Family) has started over the last week to skip on every track after 5-30seconds.  This happens on all Play:One speakers.  Other services don’t seem to be effected - currently listening to my library via iBroadcast with zero issues.Diagnostics from this morning: 1975614706All looks fine on the network which is Netgear Orbi based with three statellites - i’m using Sonos with that network as it’s solid with good coverage on all speakers.Help appreciated as the Amazon situation is really annoying.  Tracks play fine from the amazon app

I was watching TV when suddenly the Playbar stopped working. I can play music through my Playbar via the Sonos app, but am getting no sound from the tv. Oddly enough, when I use the volume controls on my remote (Harmony One), volume down button registers (white light) with the Playbar, but not volume up. Any ideas what the problem is? Thanks in advance. 

I can’t link arc with my play 5 as surround sound 

My music folder on the PC has 200-250 albums, my Sonos indexes this folder with no problem at all, well it did until the last few days. I have now ripped 4 new Cd’s, copied them into said music folder and ran “Update Music Library Now”. Two of the four Cd’s have appeared with album name, artwork, track info etc, the other two are nowhere to be seen within the Sonos environment. I can “see” all four albums using file explorer, I can play all four albums using VLC, so why did the “update music library” miss out two CD’s?I have ran “update music library” numerous times, but to no avail. Can anybody help?

i haven’t found a solution anywhere on the support site so i’ll ask here. i replaced a sonos beam gen 2, sonos sub and sonos amp connected to passive rears for a sonos amp and two definitive 8060STs which have the subwoofers built in. they are connected hdmi to a roku tv.when setting the tv to stereo output the voice are not clear coming from the speakers, with them coming out as stereo from the sonos amp. when the tv is set to play dolby, the sonos amp plays dolby and the voice are clear.my question is - is the recommendation to use stereo or dolby as the audio output for the sonos amp from the roku tv? by setting it to dolby, is it now creating a phantom center channel which is making the dialogue better? is setting it to dolby without the rears making me lose out on other sounds during a movie?appreciate the help here. i don’t want to go back to a receiver but need to make the sonos amp and my speakers have clear vocal dialogue.

Gen 1.  Have had so many troubles with it that I stopped using it for long stretches.  Trying again and now the only thing I can get out of it is an orange light on front when I connect a USB C charger (base doesn’t work).  Factory reset instructions did nothing. No other combination of buttons gets any response.*** EDIT: It’s a ROAM, not a BEAM.  My frustration level is causing me confusion LOL. ***Thanks,DK

I currently have a samsung frame above a fireplace. The wire for this is very well hidden down the side and under the carpet about 3 metres to the samsung one connect box. I’d really like to add some more speakers for films/music to the room and possibly a turntable. My predicament is that I can't start moving sockets etc as the room is wallpapered.I wondered how it would work if I had the following set up:Sonos Amp with HDMI into samsung one connect boxSonos Arc/Beam under TV ( can this connect via Sonos app as the tv one connect box will be connected to the amp? or do I need to directly connect the Soundbar to tv box via HDMI?2 Sonos Play 1 as rear speakers Sonos subwoofer My hope is that the Soundbar doesn't need to be connected with HDMI and can use the amp...but I don't know a great deal about these things so any advice would be  gratefully received

I have a sonos beam and two sonos SLs that I am trying to connect to my Sonos App. Whenever I need to reset my wifi router they seem to lose connection to the app. I have tried repeatedly unplugging my router, then the speakers, and then plug back in my router then once the wifi is back up and running I will plug back my speakers. I have done the hard resets on the speakers as well. Sometimes I have luck connecting all of them and then I’m not able to set them up as a surround sound speaker. And then the next second none of the speakers are showing up in my app. Any help would be much appreciated!

 Hi, good eveningIs it normal not to receive any confirmation of order nor the order showing in my profile even though credit card have been charged?I emailed them, but didn't receive any feedback as yet.Thanks,Jon

My 2021 LG TV is connected to my Arc via eArc (also have two Sonos 1 Surrounds and a Gen 3 Sub) which is giving me amazing sound including Atmos and it does passthrough of Atmos from any devices connected to it.Because of the configuration of the room, the TV and Arc are at some distance from the rest of the AV equipment and there is currently only a single lengthy HDMI cable between the TV and the area where that equipment is stored.To avoid unplugging the HDMI cable and swapping it between a Cable Box/Apple TV and a UHD DVD player my options are:upgrade my AV Receiver to one that does Atmos passthrough and thereby keep the single HDMI cable (connecting the boxes to the Receiver); OR chase additional HDMI cables so that each box can connect directly to an HDMI input on the TV.Does anyone know whether “double passthrough” of Atmos dilutes quality? In other words, if I connect my boxes to a new Receiver which then connects to the TV which then connects to the Arc, will that be less qual

Hi guys,Having some difficulty getting Sonos to index a new NAS drive I’ve added.It finds the network share and specific music just fine and starts indexing but it never finishes the job (tried this a few times now). It shouldn’t be prohibitively large (135gb of MP3s) as it worked fine on the previous NAS hard drive (I’ve had to swap a faulty SSD for a new one- that’s the only reason I’m having to reindex).It’s said that it’s been ‘Updating Music Library’ for about 20 minutes now on my Mac OS Sonos Controller.  It’d be useful to know a little more about the actual progress of the job. 

Hello all -- I’ve tried reading through these threads but my head is spinning! I am hoping to hook-up my Crosley turntable (specs here) to my pair of old Play:1 speakers. The specs of my TT don’t say much, but it gets mentioned on a few different websites that it has a ‘built in amp’ though nobody elaborates more than that. I do not have any type of phono vs. line-in switch on the back, but I do have 2 RCA jacks as well as 2 speakerwire ports (sorry, not sure what else to call those...)Looking for the simplest (and maybe also cheapest) way to get this all in sync. Do I need a pre-amp, can anyone tell? Which new or discontinued Sonos product would you recommend as my easiest path here? Any thoughts appreciated, thanks!

Hey, I want to buy a Sonos Connect for my two Sonos One, and I don’t know how to recognize Connect 1 or Connect 2 ? If you can tell me for this serial number for exemple : 1606-B8-E9-37-9F-20-34-9 and if you have tips for me thanks you 

Hello So I ordered a SUB GEN2 But SUBG1 is listed on the invoice.Is it normal? Will I receive the G2 product I ordered, is this some kind of mistake?Any one had the same issue? 

Hello, Is it not possible for my Sonos SL to play music together with my nest mini and nest hub screen? I know is possible to control my Sonos via google. RegardsMathias

hi everyone looking for some advice. I am setting up a home cinema system. I have an Arc and a sub and I want to add two rear speakers.Due to the config of the room I cant add wall or free standing rear speakers only ceiling speakers (with a Sonos amp).In another part of the kitchen / diner  I would like to install another 2 ceiling speakers.My questions …. 1 are the ceiling speakers a reasonable solution for my rear speakers / work well  for the home cinema ?2 Can I play DAB radio through the Arc to come out of the two ceiling speakers (or does sound come out of all the speakers ?)3 Lastly can I stream music  ONLY through the ceiling speakers . thankyou  

Hi all,yesterday I’ve changed my wifi (router and internet provider) at home.If I open the sonos app from my phone the “System” voice is greyed out (see image below, sorry for the italian).The alert I see (“impossibile trovare il Sonos System”) does not fix the problem: it can find my sonos device, I push the back button but the it can’t find the device.Another problem is that I have the old wifi but without internet adn if I try to connect my phone to the old wifi I can select “System” and try to change the wifi connection of my Sonos envirorment but the procedure stops when the app checks it the the app itself is updated. This is frustrating.I’ve also tried to reset the Sonos One device: 1. unplug the power; 2. press the back button; 3. keep pressing the back button while plugging the power. Nothing. Any suggestion?can you please help me?   

  Hi community, (and sonos dev team I hope  )I find two post regarding this issue but I can’t get any solution about it…Google Assistant come with a great feature named “Voice Match” that permit multiple users from a same house to retrieve custom data from their own data account (Google Home can share device to different Google account invited in a “house” and retrieve custom information from calendar and other)When I enable the Google Assistant on my Sonos One, I’m able to add the “Voice Match” feature on the Google Home app from the Google account that owned the Sonos One device.When another Google member from my house try to enable the “Voice Match” feature, they are able to list the Sonos One but the get an auth error about an auth check failure.The same test work on Google Nest device.Any idea on that ?there is some picture about that issue :Working (account that own the Sonos device)Not Working (another member from the house) Moderator Edit: Removed images with personally identif

Audio cuts out and comes back while I am playing a game on the Xbox Series S. I am playing on a Hisense U8G tv. I have the Xbox plugged into HDMI port 4 for the 120hz. I have the Sonos Beam plugged into HDMI port 3 with the eARC. My setting on the xbox are HDMI audio Stereo Uncompressed (I have also tried dolby digital). The xbox is set to 1440p 120hz. As for the tv settings, HDMI Format Enhanced, audio output eARC, and digital audio out is PCM. I have tried different settings and different hdmi cables and keep getting the same issue. Is there something I am missing or is something wrong with the beam. Thanks

sorry guys, could you tell me if a connect amp with serial number 1308 00 ...... can be used with App S2? thank you

I have a Playbar from 2015 that suddenly stopped working. The white light is solid when plugged in but doesn’t react to any type of reset. I’ve tried the hard reset but the white light stays on. I’ve spoken twice to Sonos customer service and have tried everything. They told me there’s nothing that can be done and that the Playbar software is essentially broken and that I have to buy a new one. I’ve even tried restarting with an ethernet cable plugged in but without success. Any further ideas or is it just a dead piece of electronic now? 

Dear community,I would like to bring up a topic previously discussed, but since DTS support has been added to the Beam.It has been discussed here, when DTS wasn´t supported yet. sound from sony blu-ray ubp-x800m2 | Sonos Community I am trying with no success to get sound from the sony blu-ray player ubp-x800m2 directly to the Beam via the second dedicated HDMI audio out on the player. Reason being that when I use the ARC function of my TV (the older Panasonic 50VT50e from 2012 or so), everything it outputs via ARC is downsampled to stereo. Now I have read that the Beam requires an ARC signal, which seems to defy the whole point of a dedicated HDMI audio out on the player. Is it correct to assume that this direct connection between the player and the Beam fails because some part of the ARC protocol is not met?Would it be the same if I buy a Sonos Arc? Thank you for your help :-) Edit: I just found the option in the app to continue without ARC and use the optical adapter to HDMI option.

I have the old Sonos and am upgrading.  Probably going with immersive Arc, some Play 5's, a Move, etcc..  Looking to play music throughout house and also play sound through our LG Smart TV in the main living room. I may also use a Beam for another TV>  My question:  Is it relatively easy to switch back and forth between Sonos playing the TV and playing music?

I have the old Sonos and am upgrading.  Probably going with immersive Arc, some Play 5's, a Move, etcc..  Looking to play music throughout house and also play sound through our LG Smart TV in the main living room. I may also use a Beam for another TV>  My question is will this all work and how do I use all the music that I have on mp3 files on my ccomputer?  It seems they ddon't use a bridge anymore.  Do I need to have a streaming service that allows me to upload from my computer?  What streaming service do you all recommend?  We have Iheart, but it doesn't allow uploads I believe.  Thanks a ton in advance!!! 

I have successfully connect a Sonos One (actually more than one speaker) to Google Assistant.   Give the issues I was having with the Move, I did factory reset on one of the Sonos Ones and subsequently “reconnected” it to Google App so know that it can be done in this environment.   That said I have not been able to complete task on Sonos Move.   Move is visible and works on Sonos App and is Blue tooth connected to my IPhone.    When I go through the Google voice activation process the following occurs…. Select Room - (Select Sonos Move) Sonos Application then takes me to Google App where a message appears at bottom of IPhone “Device Setup in Process try again later”.   I push “Try Again” button on IPhone.   Google App then looks for my device - “Sonos Move” appears and I push “NEXT” blue button. “Allow this device to use your Google Assistant  - Sonos Move”….Push “ALLOW” blue button.   Google App then goes into a search mode “Connecting to device”….where a message appears “there may b