playing HD music on Arc using alexa and amazon music

  • 6 January 2022
  • 2 replies

When I use Alexa voice control  to play music on The ARC  (using Amazon music ) it never plays hd music. 


Only when I use Amazon music (which I keep having to reauthorize via delete and adding again) through the Sonos app does the hd kick in.


Basically using Alexa on the arc won't play high quality music.


Why is that? Is there a fix? Is it a known issue cos it sure as hell bugs me.


Best answer by Mr. T 6 January 2022, 00:39

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2 replies

Userlevel 4

The higher quality formats (HD, Ultra HD, Atmos) are only available when initiating Amazon Music playback from within the Sonos app.

It is not possible to change any settings to obtain the higher formats via Alexa

Userlevel 2

Bugs me too. I just spent a few days fine tuning everything with AM, Sonos, and a home control system. The voice control was a byproduct of me moving to Amazon Music for Ultra HD but what a disappointment. Still worth the work, AM sounds great.