After I updated my Sonos Play 5 at Xmas the sound quality has significantly deteriorated, in particular the vocals are suppressed. This seems to be a common issue. Can anybody advise me how to resolve this please
Hi. I don’t think this is a common problem at all and it is extremely unlikely to have resulted from an update
I suggest a reboot of the speaker. If that doesn’t help then submit a system diagnostic and contact Sonos with the confirmation number.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.