My Playbase has ceased to connect to rest of the system over WiFi. The audio from the TV still comes through fine, and a wired connection works too. A permanent wired connection is not an option.
After reviewing other topics, I have submitted diagnostics with confirmation number 1073629480.
Can somebody please review and offer guidance?
Thank you!
It sounds like the wireless card may have gone bad. Contact Sonos Support:
https://support.sonos.com/s/contact?language=en_US
You can also try unplugging the Playbase from power for a couple of minutes and reboot your router and phone.
After chatting to support, it is indeed a broken wireless card.
Note that I tried the chatbot before starting this thread, and my advice is to make sure you chat during office hours, as a real person can actually be very helpful, whereas the bot was incapable of understanding this!
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