Starting from scratch?

  • 23 December 2021
  • 2 replies

I have tried to connect all my components, two Sonos Play 1s, a Playbase and a Connect, to a new, closer and stronger network. 
The sonos Play 1s were a pair. One of them switched, the other did not. 
The Playbase switched but the other Sonos Play 1 and the Connect amp did not. The top button on the Connect, not just the little light, is flashing red no matter what I do. 
How may I get all these back to factory specs and start over with the connections? 


Best answer by Ken_Griffiths 23 December 2021, 02:20

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2 replies

The red flashing light on the Connect Amp is a current know issue, Sonos are aware, apparently. So hopefully nothing to worry about there.

You might need to describe your new setup in slightly more detail (make/model router etc.) and the steps you have taken so far to switchover your system to the new router.

Ideally, you should not need to factory reset any of your Sonos devices - so definitely don’t do that at this stage.

Here’s the mention about the red light…

So hopefully that will be your issue there.🤞