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Hello,I’m in the process of getting a new construction home built. I’m wondering if there would be any issues putting Sonos ceiling speakers ~18 inches away from a coffered ceiling similar to the coffered ceiling on the perimeter of the living room below image below? Does that give enough distance to avoid any issues?For context, my home layout is very similar to this open concept with the living room and kitchen / dining being an open space like the image below. Thank you!

Successfully removed my bridge Successfully set up the Sonos system on my TP link mesh  everything was working well on S1 (thanks Airgetlam) Checked compatibility of my Sonos units with S2. All fine. downloaded and installed S2 on my phone followed the instructions including switching off and on each unit and my router App confirmed all good Everything showing as incompatible in S2 - rooms, all of the Sonos units  So nothing works on S2. This is a car crash. What have I done wrong? Does anyone have any thoughts?

Hi all.I currently have a Gen 2 Beam with Alexa voice control connected.Am I right in thinking that  for 2 rear speakers, the One SL (pair) are identical in terms of performance, and having already got Alexa via the Beam, there would be no point in spending the extra money that a pair of One's would cost?!?Thanks in advance.. P.s. I plan to add a mini sub at some point after a pair of rear speakers to complete a surround set. 

I have Amazon Prime Music on my Sonos App and yesterday when going to play some albums (including those I have purchased) the app no longer displays the tracks on the album. Previously they all listed. If I click the album it will play the album and you can skip to next song etc but you cannot select to play from a list as you could before.I use the SONOS S1 app due to older equipment (Sonos 5’s and amp) and cannot afford to upgrade everything.Anyone else have this issue?

Have an interesting issue, easy setup. Multiple Connects, connected directly to a power amp. No DSP….No processing. When all zones are grouped together a few of the players are out of sync….by a half a second. Causing an echo from room to room. The resolution is to ungroup all the zones and regroup them. This seems to fix the issue for a day or two. To me, its almost like a master timing issue? Anyone else ever seen this? 

I have used spotify with sonos for a long time now, but for some reason spotify cant play on all my speakers specifically my two Play 1. When i start a playlist it keeps skipping songs and says “unable to play song, connection lost”. Usually after 3-5 skipped songs it will start playing. Both speakers are wired, and have been working for a long time. I have rebooted the speakers. Re connected spotify to sonos app. Router reboot.Everything else seems to work just fine, all other speakers (Arc, Sub, Play5 and one/sl) are working perfectly.

Just recently whenever I ask Alexa to play one of my playlists it responds that it is playing “<playlist name> and similar songs”.  It then proceeds to play similar songs only and none from my playlist.  Any idea how I can stop this?

I can play pandora, Spotify, Tunein, but cannot play SiriusXM.At one time it worked sporadically but now not at all.”UNABLE TO BROWS MUSIC.” 

Moved into new house that came with sonos amps and wired speakers. All amp lights were white. I performed factory reset to add to my sonos system, and mute button flashes green with led off. When I press any button, mute button goes off and led is yellow. Continuously tell me me can’t find device. Can’t find the amp that I did not factory reset either. Any suggestions?

The Sonos app is constantly turning on by itself and running in the background. I can choose the option to stop the app once I see the notification that it's running, but it starts again after a brief period of time. Galaxy S22 & 14.18 is the app version.

Recently there seems to be an issue with the S2 Desktop app.  I have tried to fix it with a Sonos Technician (case# 04350051) but they couldn’t fix it, and suggested I try and escalate it for a more advanced investigation. What seems very odd is there is no way to advance and ‘report an issue’ other than calling Sonos, and after spending over an hour yesterday on Sonos chat, some of us just have the time to sit on a phone. Hence why I’m highlighting the issue here.The issue is (and it’s only an issue with S2 Desktop app), whenever rooms are grouped the volume control and mute controls of the grouped rooms often stop working. The only way to get them working is ‘ungroup’ and the individual rooms then have working volume/mute controls.It’s not an IP issue (Sonos tech checked that) and several diagnostic reports sent to Sonos. It’s only on the S2 Desktop app, and only happens when using grouping.  Could this be looked in to and update fix be released. Thanks

Frustrated as I cannot get a clear answer on whether or not Sonos can work with the Starlink router and/or if there is a work around?  I live in a rural area and Starlink is my only hope but Sonos customer help says Sonos does not support satellite internet.  Any help on a way to make this work would be greatly appreciated. 

A little over two weeks ago I took delivery of a new Submini to integrate with my Beam (gen2). Last Friday I started to set up the Submini and immediately had problems. After Inputting my PIN number the SONSO app responded by saying that the PIN I had entered belonged to a different Submini and asked me to check. I double and triple checked both my Serial number and PIN number, which were all being entered correctly. So I tried again many times to be told that my PIN was wrong. So last Friday I emailed SONOS customer service. I heard nothing after 72 hours, so I again emailed SONOS customer services on Tuesday this week and again have heard nothing - not even a “we have received your email and will get back to you in due course.” So I was just trying to see if someone from SONOS could reach out to help? Many thanksKevSkye

I purchased the arc and surround sound 5.1 and an additional speaker... All was good until the electric went then a couple of speakers would not relink I don't know what I have done but I am trying to reconnect the surround sound without success

Salve,volevo sapere se era possibile abbinare 2 One SL ad un FIVE.Ps. Utilizzo l’app Sonos OS S2 vers. 14.18.1Grazie in anticipo

roam disconnecting when is connected to chargerIf it is working on battery only it seams fine. As soon is connected on charger, for charging and home use, it keeps disconnecting from wifi. All updates are done and other devices works fine on the router. So please , don't me advice to reset router again. It is not fair.

I bought a Play 3 for use around the house. Worked fine when I added it using the old Mac app. Then it dropped off and of course Sonos removed the add unit functionality from the Mac software. I have had to re-load the app on my phone (new phone) but the app reports “Sonos not found on this wifi”. It wouldn’t because I have a Sonos Bridge. My phone cannot find and therefore select the Bridge wifi. My intention was to try and remove the Bridge. and use my tp-link mesh. However, the guides say I need the Bridge removal tool which is in the App! Catch-22.I have Bridge, Soundbar, the subwoofwer, Play 1 x 2, and (optimistically) the Play 3. The S1 app on the IPhone. Can anyone help? 

Diagnostics: 1020127941Hello!So my problem is the following:I have an IKEA symfonisk lamp/speaker. I recently needed to change internet providers so I have a new router. Today I wanted to connect for the first time since that change to my device when I was unable to find it in the system without an Ethernet cable. To be able to connect again through Wi-fi I had to: Reboot my speaker to factory settings Change my SONOS account to a different email.After that and at least 2 hours of troubleshooting I managed to reconnect my speaker to my phone. However, as it is a new account I need to add Spotify. I have tried to connect to it many times but once I finish setting it up on Spotify’s end, I come back to the app at it gives me this “Connection Error” to Spotify and I am unable to add my account. My speaker is currently connected through Wi-fi and is able to play music through the Spotify App but not through Sonos due to this issue.I don’t know what’s happening and what I must’ve done wrong

Looking for the correct way to hook up 3 Polk Audio RC80i in ceiling speakers to my sonos amp.also will be using my Sonos arc to make it a surround sound system.Thanks.

After a fair months with various issues, the main sources of which being:Wireless DECT baby monitor, replaced with an non DECT one DECT cordless home phones, never used so replaced with a basic phone just for line checks Neighbours mesh hopping networks and sometimes choosing same channel as my Sonos. I spoke with my neighbour who set a permanent channel and it has improved his experience too with their streaming etcI now have a fairly stable Sonosnet, I have also moved a couple of speakers around based on what I have learned over the last few months about causes of interference etc.  Due to this movement I now have a Sonos Boost doing nothing. My network matrix is currently:  Everything seems to be working as we want, local files, online streaming etc The two upstairs speakers that are red I have very limited options on where I can move them to and I cannot work out what is causing the interference, but they seem to be working as we like. However I have some questions:Would replacing

Hello Sonos Community!I’m reaching out as I’m having a tough time setting up the Sonos system in my house. Here is my setup:WiFi Network: Eero Mesh (version 6.11) setup with one Router downstairs and one identical Router upstairs under a Single network name.Sonos system:Downstairs: Sonos Beam Gen2 + 1 Sonos SL speaker which is wired to Eeros router and accessible on the Sonos S2 app Upstairs: Sonos Arc + 1 Sub + 2 Speakers upstairs which is not wired, but connected over WiFi to the Eero WiFi network. Here is the issues (using the current S2 app)When I’m downstairs, I can see the Beam + SL speaker. When I go upstairs, I need to disconnect WiFi and connect to nearest Eero router where it shows the Upstairs setup alone. Now when I come down, whatever I do I can not access the Beam + SL Speaker. I end up reseting and adding them all again.Very frustrating experience of using Sonos on Eero. I’ve googled enough and checked forums. I must be doing something silly in my Eero setup or Sonos set

Why do my Amazon playlists no longer play?  I have Amazon Prime. They played fine until about a week ago. I’ve even tried just playing music I have actually purchased but can’t even do that. Can you please help me figure this out? I am fairly tech aware but not particularly tech savvy.  

I’m able to connect arc & sub wirelessly and connect via Ethernet for the Sl one but when I try to connect sl one wirelessly it says “ your Sonos one sl couldn’t be connected”  anyone else experienced this issue? I’ve updated Sonos recommended router settings but still doesn’t work!customer service hasn’t been able to help either . 

Recently got an arc + sub gen 3 + two sonos one sl. When I connect my ethernet cable to the sonos and my ethernet switch (not the router). The ethernet cable is blinking orange.I could not complete my setup as wired so I did wireless. Decided to try again today and reading reddit and the sonos community it sounds like I just need to hook up the ethernet cables and sonos would handle everything else. Sonos arc still shows as WM1 while everything else shows WM2. Tried rebooting the arc while wired is plugged in but then the sonos app doesn’t detect the arc as connected anymore and puts all the other devices as WM1 instead of WM2. What am I doing wrong or is my sonos arc faulty? I tried different ethernet wires, existing ethernet wires that are connected to my other devices but no matter what the cable is always blinking orange.  Is there a network router setting I have to disable or enable that’s blocking the sonos arc? I guess I could remain as wireless but it’s a bummer I can’t get wir

Hey all - I have an Arc and a Sub connected to my TV (also as a stand-alone room in the Sonos app). In addition, I have an Amp connected to two in-wall speakers. I can setup the Amp as a second room and it works great, however I’d like to add them all as a single system. I can play Spotify through both rooms at the same time and that works but really I want to be able to play music and the TV through all of them as one. I’ve tried adding them as surround but no sound comes out when I do that. Any ideas? Thanks in advance!