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In my setup i use Sonos Beam connected to TV through HDMI ARC2x Sonos Five I only play music and are not really intrested in surround for movies.  My issue is:I want to stream video from my iphone to my TV, but still want the sound to go to my Sonos speakers. I’ve tried to put Beam and Sonos Five in a group where the Five’s is surround. Problem is that the sound coming out from the Five’s is very low, because they acting like surround speakers.I want to be able to put Beam at 0, and Five at 100. If i use for example youtube app on smart tv, it works. But i want to be able to choose videos from iPhone or iPad for example when you have friends at home and want to play music videos and send the iPad around for people to search on it.Problem is if i use screen mirroring, the sound will not pass through to sonos, only to my tv-speakers.Will it work any better with ex an Apple TV connected to my TV? Any suggestions?

Hello,Since I could not access my 3 One speakers through the App, I decided to factory reset all speakers and also reset the app.But when I try to add the speakers again, it fails adding the speaker to my account. I have tried logging on to my account through a browser, and I can see all 3 speakers registered.So I guess I get the error in the app, because the speakers are already on my account.What to do? I can’t remove the speakers from my account.

Hi!I bought 2 Ikea Symfonisk and I wanted to connect them with my google Chromecast (plug to my TV)Is it possible?thksJeremy 

I have stopped using the e-mail account that is linked to my iPhone Sonos mobile app but can’t delete it via the app. There is no option to ‘change’ the account whereas I have been able to, I presume, start a new account with the current e-mail. Can anyone help with this as I can’t add any products to the system as I can’t log in to the mobile app and can’t add products via the Sonos site.I did call the help-line earlier with a 15 minute wait but rang off after 17 minutes.Thanks I’m hoping in advance. 

I have the Sonos play. It has been sat high up on a shelf for years and I have recently come to use it and despite my best attempts, nothing. Can be found! I have always had a wired connection and have followed the app instructions to the letter at least 15 times and still nothing! The light has gone from orange and flashing to solid orange then flashing white and now solid white and yet still undiscovered! Any advice that I haven’t tried yet? Thanks in advance 

Hello, I have been using 2 Play 1 speakers paired in a single room system, using the S1 controller. It has worked for quite a long time. I have recently bought an LG C2 TV and would like to add a beam Gen 2 to the TV for Dolby Atmos and also use it as a separate room in the Sonos system. I have seen lots of questions about configuring Play 1s as surround speakers, I don’t want to do that I want the Beam as a TV speaker and also as SONOS room speaker. I think it is possible if I use the S2 controller - is that correct ? It looks like one option is to have two separate Systems but I would rather have just one if possible.    

Salve, non riesco a collegare “CONNECT” all’applicazione. Ho provato a ripristinare il prodotto da fabbrica ma non  si collega, l’applicazione mi dice di di premere il tasto mentre la luce verde lampeggia, ma la luce non è “verde” ma bianca!come è il procedimento??GrazieEnzo Mod Edit:Google Translate- Hi, I can't connect "CONNECT" to the application. I tried to reset the product from factory but it doesn't connect, the application tells me to press the button while the green light is flashing, but the light is not "green" but white!how is the procedure?Thank youEnzo

Is it possible to play music on a memory stick plugged into the HDMI port on the back of the Sonos Amp?

Hi.Does anyone have sound issues with the new Sky Stream/Puck and Sonos Arc? I am experiencing the sound dropping for a split second on a regular basis. Sometimes it drops completely and is only resolved by either changing channel or going into standby.  

My google assistant somehow got removed from all of my sonos devices. Attempts to add it back fail (No devices found in the google assistant app). Any advice?

I updated my BT Hub 1 to a BT Hub 2 today. I cannot upgrade the SONOS system to work. I have 4 speakers, 2 x Sonos One set up as Living Room and 2 x Sonos PLAY:1  as Kitchen. I have seen the topic related to connection issues with the BT Smart Hub 2 from April 2021, but have checked the firmware level and it is V0.31.00.10253-BT, so well up from the problematic firmware.I did manage to get the two Sonos One’s set up, but the 2 x PLAY:1’s arent having any of it. The SONOS app only recognises one of the speakers and wont upgrade either.Is it possible to do a clean install? I did remove and reinstall the app, but the config still seems to be present.

Hello, I plane to buy a “sonos move” to use as a bluetooth device and as a multiroom device.I have soon two sonos play:1Do you think it is possible to add the sonos move to my two sonos play:1 ?Are these devices compatible ?Is it easy to do ?Thank you

Question: Why does the microphone light on my Sonos Move sometimes come on all by itself (and then go off again) when the device is powered off?  Surely if the device is switched off, it should be OFF! The device is setup with the microphone on so that Auto Trueplay can work but no voice assistant is set up or enabled. This seems pretty suspect to me!!  Eavesdropping?! Attached is a photo showing the device powered off yet the microphone light on.  Shortly after taking the photo, without touching the device, the microphone light went out. This is not the first time I have witnessed this behaviour….  Any suggestions / explanations? Many thanks in advance!  

Hello,The alarm function on my port no longer shuts the music off after the chosen duration. Is there something I am missing? Or another way to have sonos only play for a certain period of time? On a daily basis.

I’ve always been under the impression (and it has worked in practice) that I could listen to different music in different rooms using the same Apple Musicsubscription as long as I was on the same network (of course, if someone was at home listening on sonos and I tried to play from that subscription in the car or at work, one of us would get booted).I am now getting the “looks like you’re listening on another device” message when I try to listen to different music in different rooms using Apple Music for the first time in my decade + of sonos ownership.Did something change?

 I’d like to play these through sonos - I am using the sonos last.fm integration.Should I raise a feature request with last.fm? Or is this something that Sonos needs to add somewhere?Thank you.

Can I connect two optical connections (TV and DVD) to playback using an optical switch?

Playbar, Sub, (2) Ones.The sub and surrounds cut out during use, random times, random durations.  Already factory reset and added system again, problem still exists.  OS 14.20.1, speakers & app.   

Hi all,I started renewing my 5.1 system as follows: The AVR Yamaha MusicCast drives as front channels a pair of PROAC Response 3.5 through pre-outs and two Audio Research finals, the central channel always PROAC, the sub and surround Jamo.Now, to simplify use, I thought of replacing the AVR and the central channel with ARC, and the current sub and surround wired with SUB 3th gen and a pair of ONE SLs.Up to here everything works quite well. At this point I bought an AMP with the idea of ​​using it to drive the pair of PROAC 3.5 as front channels but with great surprise and equally disappointment I discover that AMP cannot be integrated with ARC in a 5.1 home theater configuration !!!It seems incredible that this possibility was not foreseen.It would be interesting to understand if the problem is of a hardware nature or simply could be solved with a firmware upgrade. 

Good eveningI have a beam sound bar connected to the HDMI arc port on the TV The sonos application says DTS 5.1 but if I choose Pcm 2.0 on the TV I get this formatWhich is better?

I’d like to play music from my Arc while watching TV. However, when I do, the Audio from my TV does not switch back to the TV’s speakers and instead I only hear music. Is there a way to have my TV automatically revert back to it’s standard Audio if I’m playing music on my Arc? My Arc is connected to my TV via HDMI ARC. If not, is the solution to purchase another Sonos product, so that I would be able to play music from that device and keep the audio from my TV coming out of my Arc?

Hello,I stayed at an Airbnb a few months ago that had a sonos system available for guests to use. I had no trouble using that system while there. However, since I have been home, I’ve not been able to seamlessly use my own system. I now always get “can’t find your sonos” message when I open my sonos app, and the app always prompts me to find my find my system and then asks me to choose which system I want to update—this Airbnb system or my actual owned system. Can I somehow permanently delete the Airbnb system so that my app is no longer confused?? thanks!

Hi all.  I have just bought the arc and have paired it with 2x sonos 5s. I wondered when using the 5s as surround if placing them to the far right and left of the room to front of room would work as well as placing to the rear of the room.  Does anyone else have this setup please? Many thanks 

HelloI have set up a home cinema with a beam and two sonos one in surround speakers.However, when I listen to music, do I have to delete this configuration and create only one stereo pair on the one and play music only on the one?what is the configuration? 

Hi,I have searched a bit but seems I am the first having this issue.I have 3 Alexa (2 Dot and 1 spot) and 2 Symfonisk-Sonos. I am using Spotify from Android/iOS/PC - the issue is the same.I am able to group alexa speakers and play (cast) to 1-2-3 of them. I am able to play to one sonos speaker at the time. Although I am not able to play to a group including 2 sonos speakers, or sonos speakers and Alexa.I have created a group including 3 alexa and 2 sonos, but can’t see it on Spotify.I have tried to create a Speaker Group (there is a dedicated function in the Alexa app) but in this case I have no chance to add the sonos speakers.Already tried the standard troubleshooting (uninstall all the apps, disable and re enable sonos skill, restart, clear cache etc.When asked, Amazon told me that Sonos speakers are not supposed to be compatible witht he multi-room functionality, although reading on the FAQ on Sonos website it seems the oppositethanks in advance, I hope the issue is clear