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I gifted a One to my parents and my dad called to say he can’t successfully add Alexa to his new speaker that he added to his existing sonos system.  I thought “this guy can’t do anything on his own.”  So, I get him on facetime and remove voice assistant from one of my speakers so I can walk him through the process.  I open up my app, click settings, click system, click on Sonos Move (the speaker I chose as the demonstration piece), click Add a Voice Assistant, choose Amazon Alexa, choose Add Amazon Alexa, Choose add Amazon Alexa, click sign in to Amazon, choose get started, choose allow, get a blank screen with a done option in the top left hand corner, it takes me back to the sonos app/system/sonos move AND I am right back where I started.  No Amazon Alexa added.  I have done this 15 times with two different mobile devices and am getting the same outcome.  WTF????  My dad isn’t helpless.  Or, we both are.  Help me!!!!

Hi,Hoe van I get my New Sonos One SL werking wint my Sonos S1 system? Thanks, Bertus

I can’t seem to find the Apple Music radio station any longerApple Music works fine besides thatThomas

Current equipment: LG tv ARC output to Sonos Arc. I would like to add a Sonos Port to control/provide input for my Onkyo (works with Sonos) receiver to play in the same room. I am having difficulty finding if this type of set up is possible? I would like to have both the Arc and the Port/Onkyo using the original audio output from the TV (via the arc hdmi) which is how I am currently listening/using the Arc now. 

I could use some help here. I have two Sonos fives connected in studio pair, and to Sonos one SL’s connected in studio pair in the same room. All connected wirelessly to my router, which has a 2.4 and 5.0 ghz connection (Cox Panoramic modem/router). In a close by room are all of the speakers, router in a different room. Here’s the problem, I can get all speakers to connect using the S2 app, however I cannot get my sub to connect to anything using Wi-Fi. I keep getting an error. Here’s the kick, if I plug my sub into my modem/router, I can pair it with my fives. But only when connect via Ethernet cable, not wirelessly in another room. Any suggestions? Do I need to alter my modem/router settings? Would purchasing a port fix my issue if then I could plug in my sub to the back of the port? i’ve tried pretty much, everything under the sun, in terms of resetting, reinstalling, restarting, etc..

I’m setting up Sonos in a new house starting with a Sonos ARC and 2 and 2 roams.  I’m using a SONOS ARC for the first time and in setting up the new network noticed 4 Sonos connections listed in WIFI.  The 2 Roams, The ARC and something called Sonos Home Audio System.  Everything seems to operate ok but  does anyone know what device the Home Audio System is?

I have a Sonos arc with Sub Gen 3 and two One SL’s for surround. I have my tv setup to pass through sound to sound bar via eArc. What settings should I choose for the PS5 sound?Device type - AV receiver 5.1 or Sound bar?Also for sound format - Linear PCM or Dolby or Dolby DTS. Note that I only use it for gaming so whichever settings are best for thatI get conflicting opinions online so I’m not sure which settings are best.  

 Recently i bought Sonos Arc and a pair of Sonos One SL for surround, i have the apple TV 2022 model and LG NANO 65”. Based the documents and community articles here is how i have connected these devices.Sonos Arc → LG TV on eARC portApple TV → LG TV HDMI 1Here is the challenge, I use Plex to stream my content and i have a 5.1 Dolby contentWhen i stream the Plex content via apple tv i see PCM on the Sonos app and not getting surround soundWhen i stream the Plex content via LG tv i see Dolby 5.1 on the Sonos app and getting surround soundSo what is the right way of connecting these devices if i want to use apple TV are there any specific setting to be changed ?Appreciate your help,

I just bought the Sonos Arc and connected it to 2 Sonos Ones. I can’t get any sound out of the Sonos Ones. They show up as connected in the Sonos app, but no volume.

Hi I have a beam gen2 and 2 one sl set up as surround,  They have been working fine for almost 6 months.One day the beam was gone from the app, so i tried adding it again.And now it shows up but when i try to add the 2 one SL as surround speakers it take some times and always fails, and says there is something wrong with my network, and when that happens the beam and sometimes the 2 one SL do disappears from the app. I have tried resetting the system and my router many times and I'm considering electrical waste soon :-OEverything else works fine in my other rooms  

I update the S2 app on my phone (and the software running on all my speakers) to 14.18 following an in-app prompt a few days ago.Since then my Connect has been gradually starting to lose time (lag) behind all the other speakers, getting continually further behind.  The echo caused by the lag becomes noticeable after a few hours, and after 24 hours I’d say it’s more than half a second behind.  The lag can be eliminated by rebooting the Connect, ungrouping it from my other speakers, or switching to a line-in source, but it soon returns and appears to get progressively worse.I’ve spent (wasted) a couple of hours talking to Sonos support through live chat and on the phone with no success.  As usual they have run through their standard set of responses, for example “there’s a lot of wireless interference”.  Well yes, I live in a thick-walled house, in a built-up area, of a densely populated country, not a log cabin made of balsa wood in the middle of nowhere.  Of course there’s a lot of int

I am looking to get an outdoor projector and be able to get the sound through a Sonos five. What is the best way to do this? I do know the fives are not waterproof. If anyone can also recommend a good brand/model of projector that works well. So many options. Thanks

I have moved house and lost the mounting bolts that go into rear of the play 1's, can somebody point me in right direction for a replacement. Thankyou

Apparently I created a thorny issue when I swapped out Arc SL (returned without resetting it) for Arc for my home theater surround system that includes Sub, Arc, and 2 One’s as left and right rear surrounds.  Each time I try to re-configure, Sonos app adds “room 2, 3, etc. and does not allow me add the One’s--it only presents 2 other One’s I have in other rooms.  Now, my entire config is messed up.Is there an easy resolution?  It seems every attempt I make only complicates matters!Help! 

Hello,I have multiple Sonos products throughout my house and outside.  Since my house and property is big it is tough to cover with one wifi router.  I currently have 3 wifi routers to get proper coverage across my house and property. My question is, can I get my sonos attach to different wifi routers and be able to access all of them and play musics on all sonos products even if they are on different wifi routers? Thanks look forward to your feedback.

Hello,Sorry I know this has been asked before, but I'm unable to find a solution to get mine stable again.I've had a beam and one surrounds for a few years now, have always worked faultlessly and connected to the TV when audio started playing. I have always used the optical to hdmi adaptor to connect to the beam, with wireless connection for the pair of ones.A few weeks ago, the TV started disconnecting from the TV. It would not connect when audio played. The only solution I found was unplugging the beam from the power and resetting the unit. Fine during the day, but every morning when the TV goes on, nothing, so I need to unplug the device and reset, this gets tedious!Yesterday the pair of one devices could not be found, so have to factory reset them and repair to the sound bar to create the surrounds.The frustrating part is this system has worked so well for a while, but now I have daily issues with connectivity or having to restart devices. It's worth noting that nothing in the home

hi there, new member of Sonos fam.   I have about 80+ gigs of music stored on iCloud.  is there a way to access this to be played in Sonos app?  can someone explain in detail how to make this happen if possible?  or workarounds if not possible? thank you so much! 

I currently have two in ceiling architectural speakers connected to a Sonos Amp in our master bedroom.  I have a pre-wire for a speaker in master bathroom ceiling.  What are my options for connecting that speaker to the Sonos Amp?  is there a certain speaker I need to purchase?  Would prefer to have my master bedroom speakers as one left and one right if possible.  Thank you.

So I’m having a weird issue : my Sonos Play:5 won’t play music from line-in. That being said, if I group it with another room, the other speaker can play the music from the line-in (but still not the Play:5).  Sound is high, and not on mute. I rebooted the device. This is a new problem.  I’m starting to think it’s an hardware failure. Anyone got an idea of what I should try to fix this?

Hi guys Is there anyone who can think of a solution for my problem:I use my Sonos Beam (gen 1) for playing music from my NAS. I recently updated my NAS from a Synology DS216play to a Asustor AS6704T (I have the issue on both NAS). On the NAS I have an UPNP-server with a user “sonos” that has read-rights on the shared folder “Music”.Music plays fine if on the Sonos app, when I browse to the folder and tap on a song. Whenever I try to play a song from the “recently played” list, I get the famous 701 error.I’ve rebooted every device (Beam, Smartphone, router) I’ve given the user “sonos” on the NAS read/write-rights, and still I get the error What else is there that I can try to get rid of the error 701 ?I thank you in advance!

Looking at this possible set up. So, from what I understand:HDMI 1 (2.0) - Bell Satellite PVRHDMI 2 (2.0) - Samsung 4K DVDHDMI 3 (eARC) - Sonos ArcHDMI 4 (ARC) - Apple TVI would connect the PVR/DVD/APPLE TV first, followed by the Sonos Arc… is this the right way to do it or is there a better way to set this up?Other questions related to the television:1- will I be able to control the PVR with the TV remote?2- will I be able to control the Apple TV with the TV remote?3- will I be able to control the DVD player with the TV remote?     

Greetings,I use my Arc primarily to listen to music. I have 5.1 surround & Atmos audio files on my PC. What format should they be in to play them on the arc with the sonos app? Or is there another way to do it without using a TV? I even read somewhere that the app will only play stereo files.Eg. many of the files are encoded as flac 96khz / 24 bit. I tried converting them to 48khz / 24bit flac as listed in the requiremetns, but Sonos app still wouldn’t play them, says ‘unsupported format’. Thanks for any help you can give. 

What do I have to do to fix this? Even my other portable, a Roam is appearing on both. The Android app just refuses to see it in the system. 

7nable to complete setup don't have much knowledge but simply unable to finish setting up my Sonos Beam gen2.Please help anxious to use new device 

I have the beam gen 2 and two sl ones, the reason I bought the set was because I was listening to a song on one of my old friends set up and he had the same thing, but when I play music through the tv the sound effects that the music has on the background doesn’t output through the surround speakers. As an example A song I listen to has a lighting strike in the back ground while the rapper is singing, the lighting strike is supposed to be heard through the SL speakers while the rapper and rest of the music is playing on the beam. Is there a way to have that on my set up?