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Hello everybody! I’m desperate, receive for Christmas a Sonos one and a Sonos roam. I can’t connect none of these to the app. Doesn’t appear and it’s not detected by the wifi. I noticed the app only offers me to add to an existing system and never to connect a new one. It’s been clicking in green all day long. It’s been charged the night before so I don’t think this would be the problem. Tried all the tricks written in the website page: turn off then up the router, reinstall the app, reboot the Sonos… 

Is there a last trick I can try before returning them?

Thank you for your help.

is this the problem? switch off 5ghz and use 2.4?

I am trying to connect 2 x play one and a roam to the same system but have only managed to connect 1 x play and the roam so i think you will be able to do it if you keep trying. i need to get my second Play to connect to the other 2! first world problems! 

 

It can sometimes help if you connect the speaker using an Ethernet cable, just for setup. Give that a try. 

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