Contributor I

Answered

Mini Sub setup

28 replies
15005 views

Hi all,

Received my mini sub this morning and I've fallen at the first hurdle, it will not connect to my Sonos system. Current setup is Beam (gen2) and two SL Ones.

Plugged the sub in, solid white light. Go to the Sonos app, Settings > system > add product....and the app just cycles through the WiFi animation and doesn't find anything. I've still got the solid white light.

I've looked at the WiFi, and there's no new device that shows up. So it suggests the sub isn't even finding the network?

Any clues??

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AirgetlamAnswer

Essentially, you’re doing a factory reset on the device, so that it can be properly set up.

And no, I have no idea why the device is being shipped in this state, but setting up ‘clean’ is always a great option.

Bruce

Show previous replies

Airgetlam

I’d recommend submitting a diagnostic, and calling Sonos, assuming your testing with a 5.1 source being fed to the Beam.

Bruce

Ken_Griffiths

My sub mini is showing connected as part of a beam 2 and 2 SL surround system- but there is no bass/ sound coming out of it- it shows as connected, and has an ip address. Adjusting the level does nothing either. Have unplugged and plugged back in etc. Nothing seems to be working. Hoping that an update fixes this… have a house full of sonos products, but this has been a real pain.

Are you perhaps playing a PCM 2.0 stereo audio source from the TV? What does the label show on the ‘Now Playing’ screen in the Sonos App?

R

RB500

Lyricist III

Why is this a problem for everyone? This is pretty poor service for a product to ship in this state.

Ken_Griffiths

Why is this a problem for everyone? This is pretty poor service for a product to ship in this state.

It’s not a problem, just a couple of teething issues with the initial pre-order. All has been fine since. I don’t know why you would think otherwise?

R

RB500

Lyricist III

Because I just received one, tried to work out the problems and then came here. Perhaps it could of been resolved or noted before now? This thread started a few months back.

Ken_Griffiths

Because I just received one, tried to work out the problems and then came here. Perhaps it could have been resolved or noted before now? This thread started a few months back.

As I did mention earlier in the thread, it’s easy to resolve, for those familiar with Sonos products already, but a little more is needed for the new user, but this thread is quickly found via the forum, or a Google search.

Perhaps it was a sample speaker pulled for a random quality-check and not reset before packaging, or just not reset post initial firmware install/update?

I accept it’s not great and I’m sure Sonos are aware, but with thousands of devices made/sold each day I guess such occasional minor mistakes are inevitable in any mass production line, despite all the stringent checks put in place.

I can think of far worse things in life than the odd device that needs a quick reset before first-time setup.

K

Knbs

Lyricist I

This is just ****
using the same method as the others the system found itself. But now it says that it’s updating and updating. Now I can’t even pair it. And it’s been like this for a while now.

This is just ****

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

R

RB500

Lyricist III

You’ll need to factory reset it to get it to work. There is no way around the condition they’re shipping.

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