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I currently have:Playbar, Sub, Bridge, 3 x Play:5’s (Gen 1) and 2 x Play One SL’s. I am fairly certain I can upgrade the Playbar and Sub to S2 software, but then the 3 x Play:5’s would be on a separate S1 app. Ideally I would be able to use the Playbar, Play One SL’s and Sub for my living room, and the 3 x Play:5 (Gen 1) in separate rooms for music and such. In this situation is the Bridge completely obsolete, or do I still need it for the Play:5’s if in separate rooms? 

Hi,for some reason I am now unable to see my Apple Music libraries including playlists in Sonos. Has there been any changes that has stopped this? thanks 

My Sonos system is working well over my wifi network provided by a Fritz!box 7530 router. I want to use the router as a NAS music server using a USB stick. I’ve followed all the instructions provided by Fritzbox however when I try to add the Shared Music Folder in Sonos I get the message: “The computer fritz.box refused to let Sonos connect”. Using the exact same access path, username and password I can access the library folder directly from my phone via Chrome. Is there a setting somewhere that I’m missing?

Hello, I have now a beam gen2 with a sony bravia tv.I outputting the sound via earc (passtrought). No issue except with my Apple Tv and PS5 : the sound is muffled and not loud enought (LPCM 5.1) :on PS5 when a i play game (pcm priority, av amplifier 5.1) on Apple TV when i play another thing that atmos (ex lcpm 5.1 transcoded by apple , mycanal, netflix,vlc)  It’s just a little bit annoying.   

Sonos, please don't push updates anymore that only serve iphones. I don't know if you are aware but iPhones are an inferior product with less market share than android. We do not need to be wasting our time updating our speakers with an update that only pertains to a lesser platform.  Thank you. Ps - instead, give us updates that actually improve the product instead of catering to a lesser tech savvy group. Such as advanced eq controls, advanced sub crossover frequencies, more options for night and/or voice clarity and sub volumes based on source ie tv vs music.

I own multiple Sonos products. I have three in my  master bedroom. The updates are almost always pushed at 2am and I wake up to practically a disco in my room with flashing colored lights coming from multiple directions. PLEASE provide an option for users to permanently dim or turn off the Sonos flashing status light. I’m tempted to remove these devices from my room!

For my Sonos OneWhen I drop a router (the xFinity box) through a hard reset.Then add a router (Google Mesh)Go through the full setup - doneThen when I try to play anything on the Sonos One, it reverts to the router that I just dropped.Appreciate any guidance. 

Ok need help roommates friend took my saround sound... I believe I seen some place in app that I can shut off use of system ... does any 1 know if possible 

I am new to Sonos and have been trying to figure out the best way to have a TV surround and play my turntable on the surround speakers. I have Sonos Beam (gen2) and a set of Sonos One SL.  I called the sales team and they told me to get a Five so I can connect my turntable to the beam system. So I did…I have the turntable connected to my Sonos Five, but I cannot figure out a way to connect the other speakers to the Five.  please help! Thanks!

Someone put me out of my misery!Four months ago my Sonos play1 has decided to not work with voice commands.I use Alexa to play radio or Spotify.Now Alexa works but it won't actually carry out the command.I've factory reset the Sonos, deleted the apps. Disabled and re enabled Alexa, pretty much everything any forum seems to suggest.Has anyone got a fix for this as it's almost pointless owning a Sonos that doesn't work with voice control. It's infuriating!!! 🥴    

Hey all! I saw in the music services Calm, a nice meditation app. I use a different one, Waking Up, so my question is: What is a procedure to ask app designers to add this one too?

All of a sudden my AppleTV is unable to connect to a home system consisting of Sonos One SL and Sonos One. Found out I am unable to connect anything over AirPlay. The Sonos is visible as an AirPlay option but not connecting. I can play music using Sonos App on iPhone. But I had to relog to the app and allow it t us Apple Music again as I found myself logged out.What to do? I tried restarting AppleTV but no luck. Turned all off and on again and no luck. Thanks 

I am experience bad problems accessing the sonos speakers (play 1’s , one,amp, soundbar etc)  since a few weeks . Bad performance when opening the sonos app and finding the speakers.   Today a search the internet and find there is a release 14.20 released 6 dec.  anyone the same problem as me?  so i think the bad sonos perfomance has to with this release. How can i roll back to the last release?  

Very disappointed.  Connection to PANDORA constantly dropping.  Using TuneIn radio is impossible.  All happening free last weeks update.   any suggestions… or perhaps acknowledgement that the app is broken would be appreciated.

I got this yesterday and I noticed something on both the sides of arc. Is this normal? 

...but trying to upgrade my Sonos app since installing macOS Ventura won’t  happen.This is the error: Which is as much use as a chocolate fireguard.Is this a known issue, please?

I have a Sonos Arc soundbar.  My Fios remote only lets me increase the volume but not decrease it.  The only way I can decrease the volume is by using the app on my phone.  I spoke to a Sonos Tech and he told me that I needed to contact Frontier to have them do something with my remote.  I did and was told that they do not have a remote to do what I want.  They said they no longer have my FIOS system and there was nothing they could do.  Is there a Universal remote control that I could use?  I prefer to use a remote that reduce the volume via my Phone.

Newly purchased two Sonos One’s. Set up was fine. But I can’t get the app to link to my iTunes library. Goes to link the. I keep getting this message. Any help would be gratefully received. I added BBC Sounds app with no problems at all.Moderator Note: Modified in accordance with the Community Code of Conduct - email removed.

My best friend has a Sonos Arc and I want to surprise him with a turntable but I have read you can not pair a Bluetooth turntable with the Arc. I have a cheap sound bar and play my Bluetooth turntable through it with no issues. Is that possible with the Arc? I am leaning towards the Audio-Technica AT-LP60XBT-BK. Any help is greatly appreciated! Thanks! Eric

Hi, I’ve got a number of Sonos products which generally work ok and can usually solve any problems that arise but I’ve got one now that has me beaten.I’m trying to play BBC radio stations on my Play 3 speaker. It shows up on the system list OK and will happily play TuneIn stations but when I try BBC stations I get the message “Unable to play the selected item”.My other speakers ( Play 1, Amp and Arc) all play the BBC stations ok, it’s just the Play 3 that wont.The only thing I can think of is that the Play 3 has been disconnected for about a year and has only just been switched on again. I updated the software on it and have tried turning it off and on a few times. Not sure why this would be an issue but it’s the only thing that’s “different” about this speaker.Any ideas?Thanks

My buttons are disabled on one of my play 5’s. Diagnostic report 1857851894 ”rebooting” the device enables it again. So not the toggle in the system menu. it is either the alarm function that disables it or the the combination of alarm and Spotify streaming as streaming to the other device does not affect/disable the buttons. it is also a new thing. (Max two months) It worked fine before.

I’ve just bought a sonos amp, i have a sonos boost already,are these two elements compatible or one replace the other ?thanks !

Hello. I would like to know if I can play the sound from my TV arriving on my Beam 2 on a Roam connected on wifi at the same time, as an additional rear speaker. Is there a risk of lag between the 2 ?

I’ve just bought a sonos amp, i have a sonos boost already,are these two elements compatible or one replace the other ?thanks !

I was given a Sonos ray by a family member no cables, it only has optical output , my Samsung TV only has HDMI ports, can I use the Sonos optical to HDMI adapter that you can buy. Thanks