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Answered

Cannot unmute TV

  • December 22, 2022
  • 1 reply
  • 605 views
R

Since the last patch, I have been unable to unmute my sonos arc using the controller. 

 

I have to change the audio settings back and forth, or manually hit unmute on the sonos device. 

 

Please fix this. 

 

https://www.reddit.com/r/tcltvs/comments/znjslp/my_tcl_r646_keeps_muting_my_sonos_arc_whenever_i/

Best answer by Corry P

Hi @raysong 

The Arc muting when your TV is off is not something it’s doing on it’s own - it’s being told to do so by the TV via HDMI-CEC commands. When things go wrong, it can be an issue with the CEC network the TV creates between the HDMI-connected devices. It should be easy enough to resolve, however - please unplug your TV from power for a few minutes. This will restart the TV software in a way that standby will not.

I hope this helps.

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1 reply

Corry P
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  • Corry P
  • Sonos Staff
  • Answer
  • December 23, 2022

Hi @raysong 

The Arc muting when your TV is off is not something it’s doing on it’s own - it’s being told to do so by the TV via HDMI-CEC commands. When things go wrong, it can be an issue with the CEC network the TV creates between the HDMI-connected devices. It should be easy enough to resolve, however - please unplug your TV from power for a few minutes. This will restart the TV software in a way that standby will not.

I hope this helps.

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