Cannot unmute TV

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Since the last patch, I have been unable to unmute my sonos arc using the controller.

I have to change the audio settings back and forth, or manually hit unmute on the sonos device.

Please fix this.

https://www.reddit.com/r/tcltvs/comments/znjslp/my_tcl_r646_keeps_muting_my_sonos_arc_whenever_i/

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Corry PAnswer

Sonos Staff

Hi @raysong

The Arc muting when your TV is off is not something it’s doing on it’s own - it’s being told to do so by the TV via HDMI-CEC commands. When things go wrong, it can be an issue with the CEC network the TV creates between the HDMI-connected devices. It should be easy enough to resolve, however - please unplug your TV from power for a few minutes. This will restart the TV software in a way that standby will not.

I hope this helps.

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