Cannot unmute TV

  • 22 December 2022
  • 1 reply

Since the last patch, I have been unable to unmute my sonos arc using the controller. 


I have to change the audio settings back and forth, or manually hit unmute on the sonos device. 


Please fix this.


Best answer by Corry P 23 December 2022, 15:43

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Userlevel 7
Badge +18

Hi @raysong 

The Arc muting when your TV is off is not something it’s doing on it’s own - it’s being told to do so by the TV via HDMI-CEC commands. When things go wrong, it can be an issue with the CEC network the TV creates between the HDMI-connected devices. It should be easy enough to resolve, however - please unplug your TV from power for a few minutes. This will restart the TV software in a way that standby will not.

I hope this helps.