Skip to main content
Stratto
Contributor II
December 23, 2022
Answered

new SL1 wont setup in S1 app as existing trying to setup SL1 in S2 as new system and itcwont either

I got a new SL1 and can’t get it to work it goes through the setup in S1 app then I get a message SL1 is not compatible with your system you can either launch s1 app to manage your system or setup a new system in s2 app but it does not work in either 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Ken_Griffiths
Ken_GriffithsAnswer
December 23, 2022

@Stratto,
To setup the One SL in the S2 App, power off your S1 speakers. Install the Sonos S2 App from here (assuming you are not already running a separate S2 Sonos System on the subnet)…

https://support.sonos.com/en-us/downloads

Ensure your mobile controller meets the system requirements for the S2 App shown here…

https://support.sonos.com/en-us/article/sonos-app-requirements
 

Check that the One SL speaker has a flashing green status LED from initial power on state and if not, reset the speaker using the instructions here…

https://support.sonos.com/s/article/1096

Then in the S2 App create a brand new Sonos System and setup the One SL in the App.

Note: If you already have an S2 System in place, then perhaps start from factory state and open that S2 system and use the ‘Add Product’ option in ‘Settings/System’, but I would perhaps still power off your S1 products whilst doing that, just for good measure.

Hope the above helps you to resolve the matter.👍

View in thread

2 replies

Ken_Griffiths
Ken_Griffiths
December 23, 2022

A new Sonos One SL is S2 App compatible only. It will not work with the S1 App. As stated here…

https://support.sonos.com/en-us/article/sonos-s2-compatibility

    Ken_Griffiths
    Ken_GriffithsAnswer
    December 23, 2022

    @Stratto,
    To setup the One SL in the S2 App, power off your S1 speakers. Install the Sonos S2 App from here (assuming you are not already running a separate S2 Sonos System on the subnet)…

    https://support.sonos.com/en-us/downloads

    Ensure your mobile controller meets the system requirements for the S2 App shown here…

    https://support.sonos.com/en-us/article/sonos-app-requirements
     

    Check that the One SL speaker has a flashing green status LED from initial power on state and if not, reset the speaker using the instructions here…

    https://support.sonos.com/s/article/1096

    Then in the S2 App create a brand new Sonos System and setup the One SL in the App.

    Note: If you already have an S2 System in place, then perhaps start from factory state and open that S2 system and use the ‘Add Product’ option in ‘Settings/System’, but I would perhaps still power off your S1 products whilst doing that, just for good measure.

    Hope the above helps you to resolve the matter.👍

      Terms & ConditionsAccessibility statement