new SL1 wont setup in S1 app as existing trying to setup SL1 in S2 as new system and itcwont either

Question

I got a new SL1 and can’t get it to work it goes through the setup in S1 app then I get a message SL1 is not compatible with your system you can either launch s1 app to manage your system or setup a new system in s2 app but it does not work in either

Ken_Griffiths · Accepted Answer

@Stratto,To setup the One SL in the S2 App, power off your S1 speakers. Install the Sonos S2 App from here (assuming you are not already running a separate S2 Sonos System on the subnet)…https://support.sonos.com/en-us/downloadsEnsure your mobile controller meets thesystem requirements for the S2 App shown here…https://support.sonos.com/en-us/article/sonos-app-requirementsCheck that the One SL speaker has a flashing green status LED from initial power on state and if not, reset the speaker using the instructions here…https://support.sonos.com/s/article/1096Then in the S2 App create a brand new Sonos System and setup the One SL in the App.Note: If you already have an S2 System in place,then perhaps start from factory state and open that S2 system and use the ‘Add Product’ option in ‘Settings/System’,but I would perhaps stillpower off your S1 products whilst doing that, just for good measure.Hope the above helps you to resolve the matter.👍

Ken_Griffiths · Answer

A new Sonos One SL is S2 App compatible only. It will not work with the S1 App.As stated here…https://support.sonos.com/en-us/article/sonos-s2-compatibility

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